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Chimney

Chimney Sweeping reviews in Clive

  • F
    4 SEASONS CHIMNEY SWEEP
    He didn't know how to get to the chimney pipe from the fireplace. The fireplace is high-efficiency. He didn't have any ladders to clean the chimney pipe or the chimney cap. He finally told me he was too old to understand my fireplace or climb ladders. He did show up on time for the appointment. He did not charge me. But I did have to wait two weeks for my appointment only to be disappointed. Now I'm starting all over again.
    - John G.
  • F
    Alpine Chimney Sweep Inc
    THe home that needed repair is 25 minutes from my home.  Finally caught her on the phone after one hour of calling.  She blamed her "Secretary".   Said that she gets 100 emails a day, and can't keep up with them.
    --->  She emailed me with the date and time, and I responded.  She said that she couldn't remember it.   Sure wish I would have called her before I left the house this morning.  The home closes tomorrow, and getting this repair completed on time was crucial.   She has too much on her plate.
    Janie recommended a plumber, who, when I spoke to him, said that the repair needed to be made by a fireplace company, not a plumber.   
    COPYING & PASTING OUR EMAIL CONVERSATION from 2 days prior:
    Her email to me  at 1:28 PM:  Hi Becky We are exstremley busy at this time and I will be in Omaha on Thurs, I could swing over around 8am Wed the 22 if that works. You may either email me or I may be reached at 515-279-1337.-- 
    Janie Rickord  PresidentAlpine Chimney Sweep Inc.
    My email back to her at 2:08 PM:  That would be fantastic.
    THe house closes on Friday.
    Needs the pilot replaced on a 25 year old gas insert, or just redone, as the leak may be in the line.  Pilot still works, just fine, except there is a flame where the line meets the pilot.  House was inspected and this was a "Must-fix".
    See you at 8 am on Wednesday of this week.
    Thanks so much for getting back with me.
    I live about 25 minutes from the house.




    - Becky H.
  • A
    Alpine Chimney Sweep Inc
    First, I emailed or called three chimney services & Alpine was the only one that got back to me with a quote for sweeping & inspecting my chimney. The owner, Janie Rickord, was pleasant to speak to and scheduled me for the following day. As far as the service, my chimney sweep professional, Kerry, was 10 minutes late, but called me to let me know, so I gave them an "A" for punctuality because of the courtesy call. He removed his shoes & used a tarp to protect my carpet. He answered all of my questions fully, provided a detailed receipt & told me to contact him if I thought of any further questions. I would definitely use Alpine again in the future.
    - Tonni M.
  • D
    Top Notch Chimney Sweep & Services LLC
    Still plugged. I need somebody else to do the job.
    - Leeallen W.
  • C
    ATLAS MASONRY & CHIMNEY
    See above.
    - Patricia M.
  • A
    4 SEASONS CHIMNEY SWEEP
    unknown
    - Mary A R.
  • C
    CHIMINEY CRICKET
    Rescheduled then missed the appt. Had to call to get on schedule again. Gave $20 discount as result.
    - Dory J.
  • C
    Alpine Chimney Sweep Inc
    Got into the schedule due to a cancellation, so she came promptly within a few days
    - Dory J.
  • A
    Chim Cherie's House Of Fireplaces
    Arrived within time frame- did an thorough job. Checked everything out and answered all my questions.
    - roxie p.
  • A
    Alpine Chimney Sweep Inc
    Came on time and completed the work needed. Very professional

    - Beverly B.
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Chimney Sweeps in Clive

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