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Moving reviews in Clinton

  • F
    They ended up not moving us. The decided to schedule another move on the same day as our move and then wanted us to let them load our stuff the night before. Then told us to sleep on an air mattress for that night. My wife has an artificial hip so that wasn't happening. I suggested lowering the cost of the move by the cost of our stay in a hotel for that night. That was unacceptable to them. Then I was told that they didn't even have a crew lined up at our new destination that is 14+ hours two weeks out from our move. VERY UNPROFESSIONAL!!! We ended up telling them to cancel the move and reserving a Uhaul. The only hick up so far in this whole deal from selling our home, to acquiring another home, to finding future employment has been this company. To say we are extremely disappointed is an understatement!
    - Alan F.
  • A
    The service was great. Scheduling was good, I was able to set up the appointment online and set it up two weeks ahead of time. They showed up on time and had everything ready. My only complaint was that a couple of my boxes got crushed.
    - Edward K.
  • F
    I used my credit card and reserved a 24 foot truck a month before my move date. At 1:30 in the afternoon, the day before my scheduled move, I received a call informing me that only a 12 foot truck was available. I was horrified and angry. The woman on the phone informed me that she did not have to listen to my anger and suggested I contact their 1-800 customer service number, which I proceded to do. Customer service was very understanding. I offered to drive 50 miles to Davenport in order to pick up the size truck I needed (and indeed, had reserved). The man assured me that this could probably be arranged and that he'd put me in an inventory queue and that I'd get a call-back within 2 hours. I waited 3 hours, until 4:30 pm and never got a call-back. I ended up going to U-Haul instead.
    This was a horrible experience and caused me to spend twice as much as necessary on my move (since these truck rental companies all charge mileage - and being forced to rent a truck half the size I needed forced me to make 2 trips).
    In addition, the lack of explanation for the last minute cancellation was maddening. I might have felt differently if the woman canceling my truck had said something like, 'I am so sorry, but our big truck broke down.' but instead she seemed cold and indifferent to my plight. I would never want anyone else to go this experience.
    - Shelley S.
  • B
    Given that I was renting a truck for the next day, I didn't expect a wide variety of choices, nor was I disappointed. They had two 14 foot trucks available. The lady at the counter was sympathetic, friendly, and helpful. The price was reasonable, the truck clean (although started with a quarter of a tank of gas, requiring me to fuel it before the move, as well as after), and everything worked as expected. U-Haul continues to be the standard bearer for do-it-yourself movers; and after my horrid experience with Budget Rental, was a welcome relief.
    - Shelley S.
  • A
    D & S Moving came to out residence and quoted the next day by mail. We moved about 200 miles away. The movers showed up on time and were very polite and respectable to out belongings. They asked questions if they were unsure of which box belonged to what area of the house to keep everything in order. The even offered to hang out clothing in the respected closets. We will definitely use this company again.
    - Keith W.
  • B
    unknown
    - kim b.
  • D
    unknown
    - Sandy S.
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Moving Companies in Clinton

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