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Appliance Repair reviews in Charles City

  • F
    Sears Appliance Repair

    He gave me the option to get the part and repair for around $350 or go to Sears and get new unit. Went to Sears in Mason City. The first time I went, a guy sold me a 30 inch microwave but said it would fit inside the space of my old unit and the sides would extend to span the 36 inch space (meaning my old unit was two pieces). When I got it home, I looked and my unit was a single 36 inch appliance so the one sold to me would not work. I returned the 30 inch unit. I asked for any 36 inch unit and the salesman said he would have to call Sears direct, since nothing showed online. It took him almost two weeks to figure out they no longer sell a 36 inch wide over-the-stove micro/hood anymore (?). They sell 36 inch stoves but do not sell 36 inch micro/hoods anymore...Wow! So I called Sears Repair number to send tech back to repair. Repairman told me at first visit to "make sure you tell them to order the part BEFORE they send me back out". On 6/16/14, I called 800# and specifically told them to order the part BEFORE they sent tech and they set my appointment for June 27th. .Before I hung up, I asked customer service guy again to repeat back what he put in his notes to be sure they did order the part (which they had on their screen and confirmed). When the same tech showed up 10 days later...you guessed it...no part. I asked the guy why he even came and he replied, "I just got the order the other day". I asked why he didn't call the main office to see where his part was and he says, "I deal with this all the time." I was so frustrated, I raised my voice. To his credit, he remained calm and I finally cooled down. So I asked how was I supposed to actually get Sears to repair my unit and he said he would order the part, then asked me for $242.00 to cover the cost. I asked if I was being charged for this visit on top of the next visit to install. He didn't really want to answer but the $139.00 charge showed me they were charging me for this visit, which they did NOTHING as well as the next visit to install the part THEY didn't order the first time. I asked if they would refund my first service call of $79 like he said they would, if I repaired. He says Sears "must have changed that policy" so they would only refund $29. At the end of the day, it did NO GOOD to tell Sears main office to order the part and the same tech came back knowing he couldn't even fix my unit but was ready to charge me AGAIN for a useless visit (not to mention, they give you the "we'll be there between 8 am and 5 pm" so I missed hours from work). I told him I was done with Sears and asked him to leave. Very poor customer service. We've had issues with Sears repair in the past but I'm done with them forever. It's my fault for thinking they would actually function like a professional customer service repair organization again. Use a local repairman if at all possible. It's no wonder Sears is in a slow downward spiral and closing stores rapidly. Their repair division and retail is really bad and they obviously just don't care anymore. My guess is they will still send me a bill for the call today anyway, even though they did nothing.


    - Mark M.
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Appliance Services in Charles City

Companies below are listed in alphabetical order.

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