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Auto Shop reviews in Cedar Rapids

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  • They determined that the diagnostics couldn't be run until they put in a new encoder motor, because it wasn't registering on their equipment. They were very fair about it. They said they if the motor wasn't the root cause, they wouldn't charge me for it. Ultimately it was the motor and a switch. Overall I'm very happy with how fast they were, and how much they communicated with me. The only issue I have is, in my case, the cost for the replacement of these two parts seem very high. In researching the issue, prior to taking it in, I found replacement parts for around $200-$300. So I think the cost to replace those two parts should have been cheaper. If the invoice broke it down more, I would be more inclined to accept it.
    - Zachary A.
  • They did a great job and they completely went above and beyond. Took a little longer than expected but mostly due to insurance and parts. They had a loaner for me to use so taking a little longer wasn’t an issue. Job well done!
    - Trish W.
  • This is my second car, I think they've been car dealer of the year. I just think they've done an excellent job. They go out of their way to explain everything. They really do great. they meet you out front. They never seem to be in a hurry to get away from you. They will stay there and answer all your questions, never seem in a rush. They showed me how to use all my equipment. I will continue to use them.
    - Bob M.
  • They've probably got the repair service and they've got the sales.  They're very reliable, honest, courteous, and helpful.  I'm a widow so I'm always looking for somebody to take advantage of that, but I'm very pleased with their service.  For price, I would say an A because they're very fair.  I'd give them an A all the way around.  They were excellent to work with. 
    - Barb K.
  • There was no charge for the service as it is included in the warranty of my car. They give me a complete run down of everything that was inspected in my car verbally and written. The workers are great.
    - John D.
  • We go to Ernie at Mt Vernon Road Auto Center for all of our auto service work. We recently made a lot of vehicle changes and Ernie has been able to assist with each vehicle's immediate needs and advise more on how the vehicle should perform in the future.
    - NICOLE N.
  • They're better than some places. The salesman was fairly low key, not too pushy. They didn't really want to negotiate too much, but I guess it was a pretty fair price. It's a more calm place to buy a car.
    - Janet S.
  • These guys are great. Kelly was upfront about a very expensive part and how the money spent may not actually fix the problem. I appreciated his honesty and integrity. He didn't even charge me for a couple hours of troubleshooting and a technician consult. He stood behind his work and was honest; what more can you ask for?
    - Bruce B.
  • Everything thing worked out fine with them. They did a very satisfactory job. For responsiveness, there is room for improvement but it was still very good. They were not communicative about the time frame, like how long the time frame would be for the process. While their website is very good and quickly communicative, they are not quite as good. They don't convey as much information without it being dragged out of them.
    - Edwards D.
  • I had a sidewall bubble in one of front tires from hitting a pothole.  Klein's was able to accommodate me the same day on a holiday weekend.  They ordered the tires and got them replaced within a couple of hours.  And they asked me to return after a week to ensure the lug nuts were still tightened.
    - Patrick H.
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Auto Shops in Cedar Rapids

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