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The FYI on Gutter Repair

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Gutter Repair reviews in Cedar Falls

  • A
    City Builders
    City Builders came out and gave us a bid, then followed up with another visit when we had questions and wanted to add something to the bid.  We visited their showroom and drove to some of their previous jobs so we could see sample installations.  They had lots of colors from which to choose so we were able to select a gutter topper that matched our current color extremely well.  
    This morning at about 9:40 a.m. two personable industrious workers showed  up and by 2:30 p.m. the job was completed, cleaned up, and they were gone.  We are very pleased with the price and professionalism of City Builders and will certainly consider them for future work.
    - Judith G.
  • D
    Superior Exteriors
    The guys who came to "sell" me the project were super friendly and helpful... until the contracts were signed.  We were told it would be about 2 weeks until work would start (their website says that normal turnaround is 2 weeks as well).  The contracts said 6-8 weeks, just to cover their butts.  However, they didn't start on our roof until right about 8 weeks, and the siding/gutters didn't get started until 10 weeks.  We had wanted to get the projects done ASAP, and they knew that, as we wanted to put our house on the market early in the summer.  Well, that obviously couldn't happen.
    They were terrible at communicating when things would get done.  I called frequently to find out dates, etc., usually to receive no call back.  On the day our siding installation was supposed to start, no one showed up.  I arranged my schedule to be home all that day, only to find out they wouldn't be able to start until 2 days later.  
    The roofing process was fine, as that's a pretty simple job, hard to mess up.  But the siding was a disaster.  Superior's website clearly states that "We also work hard to keep the job site clean and orderly throughout the working process," which was SO not the case.  No one threw anything away until the end of the job.  My doors were often blocked with garbage from the job.  They were kind enough to sweep my steps at the end of each day, but that's about it.  When the foam insulation board was going up, I stood shocked at my kitchen window watching the workers play nail darts on the side of my house.  Such professionalism...  On the last day of siding work, I left the house for a bit, only to come back to find one of the workers walking out of my house.  He had no permission to be in the house, and you can imagine how scary that felt.  I was unable to get a clear answer out of anyone as to why he was in there (the crews never spoke English well enough to communicate with me), and he left nails all over the floor inside for my 1 year old to discover.
    When the crew left and my husband and I took a look around the outside of the house, we noticed a lot of poor quality workmanship, especially in the flashing/trim work.  Many pieces were bent, or haphazardly installed.  They had left trash on our roof, didn't bother to hook our internet back up, and did a very poor job of reattaching the electrical to the house.  
    Superior's policy is that you don't pay until they do a final walk-through.  They tried to skirt around this with me, however.  I was asked about 6 different times to send a check before the walk-through was done.  When I called to voice my opinion and complaints on their shoddy workmanship, I was brushed aside as they tried to make me feel like an idiot for having such issues with them.  They called one day to tell me a guy would be coming to pick up their left-over materials, saying nothing about a final walk-through, and I happened to be out of the house when he came - no one ever told me WHEN they were coming.  So they called back to tell me that WAS the final walk-through and I missed it.  Um, I don't think so.  Reluctantly, they sent someone else.  They admitted at least 6 issues with the job, and said someone would be out the next day to fix them.  The workers came, fixed 
    So here we sit with some cruddy workmanship on our home, a TERRIBLE customer service experience from a company who claims, "When we say we're here to serve you, we mean it," and still out the same $17,000 we were quoted.  No apologies, no compromises, just a lot of anger and disappointment with a company that had such good reviews before now.
    - Charlene J.
  • A
    Koch Construction did an excellent job. They have done all our construction and have been with our family including working for my parents before working for me. They've always been very efficient. Although they've been a little more costly I think their professionalism and how well they work you don't have to worry about anything. You get what you pay for. They do the job, they do it on time, and the clean up is great. I really don't have any complaints. Sometimes Koch Construction are a little slow to start but they are so busy.
    - Anne H.
  • A
    Aluminum Seamless Gutter Svc
    They were awesome. They had to do the whole house and they came at nine in the morning and ended up staying until almost eight at night, because they wanted to get it all done. They just did a super nice job and they didn't act rushed when I asked them all kind of questions, trying to be a good consumer and made sure they were doing it right. They were able to explain to me properly why my old gutters, which were damaged in the hail, were not doing their job right. And that made a lot of sense. The new gutters are working fabulously. He was just very polite and didn't act bothered by my gazillion questions.
    - Mark & Heidi O.
  • B
    City Builders
    This company did an OK job on our gutter cleaning, repair and installation, but took a really long time to get to our house. We signed an estimate/agreement in late October and were told it would take 4 weeks for them to get to our house. It was not completed until late December! In addition, they installed one gutter using a method that resulted in a somewhat unattractive look. It is functional, however.
    - Amy L.
  • A
    Gutter/Siding Solutions
    This team of professionals were great! They always arrived on time, great communicators, respectful, did quality work at an affordable price! I would highly recommend this business.
    - Shelley A.
  • A
    Freed Construction Inc
    Max the owner was great helpful answered questions,workers were professional courtious ,they always cleaned up every day even if they were not done!
    - Angie G.
  • A
    Seamless Exterior
    - Kristine B.
  • A
    Myers Home Impovements
    - DuWayne B.
  • A
    Freed Construction Inc
    - Heather M.
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Gutter Repair Contractors in Cedar Falls

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