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Auto Service reviews in Bondurant

  • D
    Area Auto Center
    Definitely do not recommend purchasing a vehicle from here.  We purchased a vehicle from this location.  We were told that it was in great condition and that it did not need anything done to it.  "They had checked it all out."  After driving it I could tell it needed new brakes and tires and we negotiated the brake job into the price.  It took forever to get the title from them as we learned after the fact that it was a repossessed vehicle.  Within three weeks we found out that the vehicle had a ton of work that was needed.  We ended up finding out that the windshield wiper fluid spray mechanisms were removed completely, the engine had spark plugs in it that were so bad that one had eroded in there and two of the four engine mounts were cracked.  The shifting mechanism had crap spilled on it so much that it caused the shifting mechanism to stick, which causes the vehicle to not start or shut off as you can't remove the key properly unless it is trigger properly.  The mechanic that repaired it stated that it looked like someone had put some type of temporary lubricant on it to make it work temporarily as well as a temporary fix to the engine mounts to basically make it last long enough to get it sold.  When I tried to call the shop, they never returned my calls.  While I understand that the vehicle was sold AS IS, it is definitely a location that the BUYER NEEDS TO BE AWARE.
    - Amy L.
  • F
    Smart Honda
    I purchased a certified pre-owned vehicle from Smart Honda in early November 2013. Within one week I had it back to the dealer to investigate a grinding noise upon startup. To make a long story short the part wasn���t in stock and it took two weeks to fix the car. Driving home from the dealership another problem developed; part wasn���t in stock and it took a week to fix the car. Door seals also began falling off. I contacted the salesman to express my displeasure but never heard back. In March I experienced a third major problem, and at this point I was angry. I called the salesman I had initially worked with and he immediately tried to make me feel guilty for being angry and brushed me off to a ���manager��� who of course didn���t answer his phone. I left a message and started calling numbers listed on the website until I got a live person. This man also tried to make me feel guilty for being irritated. When that tactic didn���t work the next line I started getting, from both service people and sales people, was ���Why do you think any of this is our problem? We just sell the cars, we don���t build them.��� I will confess, this argument left me dumbfounded. They sell the cars: why wouldn't they be responsible for the product they sell?
    In the end I was promised an extension of warranty but when it came it was not what had been represented in extensive conversation with two sales managers. I would not recommend dealing with Smart Honda. If you have a problem with the car they will tell you that it���s not their fault since they didn���t build it.
    - Sondra F.
  • A
    Westside Auto Pros
    We had problems with out Jeep for a couple months and finally it wouldn't start at all.  I called a couple places that I found here and nobody could get it in for several days.  I called Westside Auto Pros and they said the same thing.  In the end I decided to let them arranged to have it towed to their shop and just hoped they would have an opening to get to it sooner.  The next morning I had a call from the tech and they had already found the problem.  They gave me a quote on the fix and I authorized it and we had the Jeep back that day.

    This is the part where I have a small problem.  The quote did not include the diagnostic charge so my final bill was about $50 above what I thought.  However I believe both of us share equal blame here.  I knew there was a diagnostic charge and just assumed it was included in the quote.  I did not ask what the total bill would be.  At the same time I believe the shop should have volunteered that information so there were no surprises.

    Overall they were very helpful and quick.  I don't think they are going to be any cheaper then elsewhere but I would use them again if needed.
    - Philip B.
  • A
    Sandeen Automotive
    - Kenny M.
  • A
    Williamson Repair & Tire
    - kent s.
  • A
    Williamson Repair & Tire
    I've been using them for years. It's been good and they did their work. Their price is competitive. They were able to do what they need to do.
    - Sondra F.
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Auto Services in Bondurant

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