Repaired water damaged area around door under linoleum.
I had a hard time finding a company that was willing to come in and do the repair. When our home was built the door had been installed incorrectly and allowed water to leak in under the threshhold. The wood underneath our flooring was rotted, damaged and warped. We weren't sure how extensive the damage was since the problem was underneath our flooring and water had damaged the cabinet next to the door. When finding someone to do the repair, I called many places requesting estimates. I heard back from three companies. Of those three companies, two came out to do estimates. Iowa Home Consulting was the only company to give me a prompt and quality estimate. The other contractor that came out to look at the problem gave me the run around when I still hadn't heard from him two weeks later. He told me my estimate would be coming. It never came. Overall, I was happy with the repair and Matt was very easy to work with. We had a few communication glitches while using email, but these things happen and he was always very accommodating when I would call on the phone. Once the project got started, email communication was excellent and I was pleased. During the project, Matt and his crew worked well and seemed happy to answer any questions I had along the way. They kept the area clean and finished the main parts of the job promptly. We had to wait on parts for some interior parts of the job, but that did not bother me and I didn't see it as a negative, but just a fact of doing a project such as this. I liked that Matt cared to find the right parts that would work with what we already had rather than just finding an inferior substitute that didn't match our current interior. After the project, Matt was happy to answer questions I had and my invoice was sent promptly. The charges were reasonable and I felt happy with the project. The only thing that I didn't realize until months later was that some of the insulation had to be removed from the damaged area in the basement (I assume that it was damaged and also had to be removed so they could get at the area being repaired) but it did not get replaced and we didn't discuss it. It isn't a big deal, especially since there were a lot of little parts to this project and we are only talking about two small chunks of insulation, but it would have been good to know that I needed to replace the insulation. I probably should have inspected the area from the basement at the conclusion of the project, but didn't think to do so until months later. I would definitely use Iowa Home Consulting again. I felt like they cared that I was happy with outcome of my project. I appreciated their communication and the quality of their work. Additionally, on a somewhat unrelated note, one time while I was driving through town, I saw that someone's car had stalled out in the middle of a busy intersection. I saw the Iowa Home Consulting crew helping the person with the stalled car by helping them push their car to a safer place. It made me feel good to know that they would stop to help when they could have just driven around them.
