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Pet Care & Health reviews in Adel

  • A
    GREAT! Our dog was very sad when he first arrived at Paws Inn. However, he had a blast there! Now when he realizes we are driving near there, he gets so excited he can't wait. He even runs off with the staff without looking back! I loved being able to check their fb page and see photos of him playing and having a good time. He had been a shelter dog that had been passed around a lot and had only been with us a short time, so it was important to us that he be happy and feel secure wherever he went. We knew he would be in good hands there. This is our second dog to take to Paws Inn and the results both times are very happy dogs who love being there.
    - Lisa S.
  • A

    Upon recommendations by our Veterinary Clinic and a friend and neighbor, we boarded our dog for 9 days with Paws Inn. I had paid surprise visit prior to the boarding and was very pleased with what I found there -- a very clean, very happy facility and staff with several "customers" playing and having a wonderful time.

    When we picked up our dog, we found her very happy and were pleased to see that she had eaten well in our absence, something she hasn't always done elsewhere. She was clean, well-cared for, healthy and happy.

    We were very impressed with the staff, facility and everything about Paws Inn. The sleeping rooms were very nice and gave the dogs their own space in a small room rather than a kennel. There were play rooms inside and play areas outside. Much of the time, the dogs were able to come and go outside as they chose. I was informed that they would be locked inside if the weather was threatening. We also liked that we could see photos posted of our dog at play with other guests while we were gone.

    We will definitely return to Paws Inn and recommend them to others! All in all, it was an A+ experience!

    - Lisa S.
  • B
    They have a nice play yard for the dogs.  If the dog is friendly and can play well with other dogs, they allow the dog out to play with the other dogs.  They have very large runs for the dogs and they make sure they get out in the runs at least four times a day.  That’s awesome.  Most places only have little tiny runs and these are big, long runs out in the country.
    - Deanna R.
  • F
    We boarded our pet with them twice. Each time we were promised that we could pick up our pet up on a Saturday and was told if they weren't in the office we could simply call and they would walk over from next door and let us pick up our pet. The first time we weren't able to contact them until late in the evening and they reluctantly allowed us to pick up our pet. They were not very nice about it either. The second time we wanted to make sure there was no misunderstanding so we were very careful to make sure it was okay with them to do this and that they would be there. They assured us it was okay. I think there was a $10 fee for picking up after hours and we were okay with that. When we tried to pick up our pet they were not in the office at our prearranged time. We tried calling and nobody answered. We could see them next door and I'm sure they saw us but they would not answer the phone. We tried calling and stopping by the location for several hours, gave up and drove out the following day to get our pet. THEN...they charged us for the extra day! I don't have a problem with picking up my pet during office hours only. I do have a problem with being lied to so I will board my pet with them and not some other location and so they can charge me for an extra day. They have a poor reputation as well. I do not recommend this location.
    - STEVE A.
  • F
    The first time we took our pet to this person we requested an after hours pickup. We were told it was no problem but we would have to pay extra even though she lives next door. She failed to show up so we had to find out her last name and call information to get her home phone. We were then able to pick up our pet several hours after the scheduled pickup. The second time we were more careful about making after hours arrangements. She assured us that it wasn't a problem and suggested we call her to remind her. We did call and also reminded her employees. The card on our pets cage even had the date of pickup written on it. When we arrived nobody was there. We called and left several messages that were never answered. The following day we went to the facility and called the business and home phones. Even though there were cars in the driveway of her home and we saw movement in the house nobody answered the phone. Several messages were left that day but were never answered. Finally a teenage employee opened the facility late that afternoon and when we received our bill it included the extra day that our pet was forced to stay. It this person was running a day care they would be in jail.
    - STEVE A.
  • A
    Overall for the vaccination plans they are very competitive, and they are a great vet to take your pets, they do a great job.  They are much cheaper than the local vet in our area.
    - deanna k.
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Pet Care Providers in Adel

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