Get matched with top Home Cleaning Services in Waianae

There are 8 highly-rated local home cleaning services.

House Cleaning reviews in Waianae

  • A
    Sterling SYLVA Sisters CLEANING Services LLC
    The normal pains of moving out of state can be avoided by hiring this company. They made moving such a painless process. They were very professional, organized and thorough. They cleaned everything including carpets, baseboards and windows. They left no part of the house unturned. They are a joy to be around and made no fuss about the messes that needed to be cleaned. We have children so the messes were not the norm. Will definitely do business again if we ever move back to Hawaii. Would definitely recommend to anyone looking for quality cleaning at an affordable price. Great job Sylva Sisters! Keep up the great work!
    - Shena D.
  • F
    Kaui's Kleaners
    Let me start off by saying this is a house that 3 adults and 2 dogs live in.  Do things accumulate over time?  Absolutely!  But on the whole, we keep a house that is lived in and very well maintained. 

    We asked about having the house cleaned in preparation of us putting the house on the market.  We did not ask for a "move out" clean.

    We set up an appointment for walk through at 8am on Thursday 26Jun2014 and did not show up until 830 with no call letting us know she would be late. We left at 810.   She called when she got there and we told her she was welcome to walk through and look but that the dogs were inside.

    The dogs were home so she was aware we had dogs.

    The house was also fully furnished, so she knew we had furniture in the house.

    We were quoted $550. 

    That quote was for the doors, walls, bathrooms (2.5) with mold removal in one, screens, counters, sink, window sills, floors, stairwell, railings, ceiling fans, light fixtures, vents, refrigerator, stove - no windows (our dogs love to leave art work on them!).  We accepted. 

    We scheduled the clean for Saturday 28Jun2014.  My son was in to let them into the house.  The dogs were not home.

    The crew (not the lady who scheduled the apt) called the boss to complain that there was furniture in the house and stuff in the refrigerator and kitchen cabinets and closets.  She then called us to complain about those items.  We reiterated it was never mentioned that it would be a move out clean and we understand if they do not want the work.  We also stated that there was $600 in cash at the end of the job.  They decided to keep the job. We had also come to a decision to continue using this crew to clean every couple of weeks while the house was on the market if they did a good job. 

    They came at 9am and left about 3 or 4 that afternoon. The crew consisted of three or four people. Our son stayed the entire time in case there were issues.  He did a cursory check when they were done and was not aware of what exactly they were supposed to clean.  And with a cursory glance it looks fine.  

    We came home later that night and did a walk through:

    The windows and screens were done.

    They dusted most of the furniture.

    They cleaned the refrigerator and stove ( Stove only partially cleaned)

    The walls were not done.

    The doors were not done.

    The light fixtures were not done.

    The bathrooms were only partially done. 

    The master bath had not been washed down after the cleaning - there was still cleaner all over the wall of the shower and the mold had not even been touched. 

    All of the counter tops had residue on them in the kitchen and bathrooms.

    The handrail in the stairwell had been wiped down (not cleaned) with a dirty rag and that dirty residue was left all over the handrail. 

    The railing around the stairwell had not been done.

    We are still finding hairballs 3 days later and we dont run our central AC. 

    We contacted her immediately to address these issues. 

    Excuses on why those items were missed:

    We didn?t charge you for dogs because we didn't know you had dogs (you walked through the house with the dogs inside!)

    We only charged you 200 dollars for each bathroom and the mold wouldn?t come up (we got the mold up just fine!!)

    We didn't know there was going to be furniture and stuff in the cabinets (we told you we were not moving out)

    She did not believe us and wanted pictures so we sent them.  She concurred the job was not done properly and that she would be by in the morning (Sunday) to fix these items. 

    Now that would have been all great and wonderful except that we have the realtor coming in at 11am Sunday (the very next day Sunday!) to take pictures and put the house on the market. So we get up at 6am Sunday and the three of us spent the next 4 hours cleaning all the things that they had missed.  4 hours.  3 of us.  We just barely finished in time to take showers before the realtor showed up. 

    Meanwhile, we get a text from her stating she wasn't going to come because her daughter was sick.  Things happen.  We get that.  So we decided to give her a couple of days to get back with us and fix the items they missed (waaaayy too late on that

    because we just spent 4 hours cleaning all those) or at least give us some cash back or some kind of consolation.  We are

    still waiting on that call to come. 

    We have come to a conclusion after this fiasco - it is cheaper to have someone come in and do a "first clean" (~$300) with

    all of the furniture intact and food in the fridge and cabinets than it is to have someone come in to do a "move out" clean (~$600) with no furniture at all what-so-ever and nothing in the cabinets.  How silly is that??

    - Bonnie L.
  • A
    Kaui's Kleaners
    Kaui was thorough and precise...Her friendly crew  just makes it flow so smoothly....well Done.....I used the coupon and i saved..... Defiantly will use her again. Kaui's Kleaners was referred by a realty company....Best choice i made this year...
    - Andrew D.
  • F
    Kaui's Kleaners
    unknown
    - Dennis G.
  • A
    Clean and Green Vancouver
    unknown
    - JOAN F.
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Home Cleaning Services in Waianae

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