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Professional Work reviews in Mililani

  • A
    Your Signature Resume
    I had the pleasure of working with Mary and Mark, and they developed a professional resume after completing my undergrad studies. I was extremely pleased and happy with the outcome of my new resume. Currently, I am on the third interview with a company I have wanted to work for many years. I hope I get the job, and I believe that if I do, it is in part to the amazing work Mary and her sensational team were able to create. Thank you very much for your hard work!!!
    - Ambar B.
  • F
    Denys & Associates, LLC
    This was without a doubt the worst experience I've ever had with an apartment rental. Rosalind was borderline rude more often than not and incredibly hard to get in touch with when needed. I have never in my life been so relieved to never have to do business with someone again. From the time we moved into the apartment, there were numerous issues. All of which were reported. When we expressed concern over the number of issues (the ceiling leaking so badly that it literally rained inside as well as out, the garbage disposal being inoperable and causing the sink not to drain, the dishwasher not working, outlets tripping every time something was plugged in or not working at all, to name a few) she became irritated over the fact that it isn't her job to know what's going on with the unit. She acted as if we were to blame for all of these issues being present at the time of us moving in. One issue in particular was a set of blinds at the front of the unit. The cord was dried out and very tight. When this was reported to her in September 2017, she stated that she would have them repaired and then insisted instead that she come to our home and try to use the blinds herself. In doing so, she commented that they were very tight, to "Pull it harder.", and advised that she would not replace or repair them. She cancelled the previously created work order for them. As a result, we simply didn't use that window at all as we were worried about the cords snapping if we did as she instructed and just pulled on them harder. Fast forward to the pre-move out, required professional cleaning of our unit in January 2018. When the cord was pulled to raise the blinds in order to clean the window, you guessed it. The cord snapped. The next day, Rosalind informed us that she would be charging us to replace them as they were not being returned in the condition they were in when the unit was leased. SERIOUSLY?! She charged us almost $130 for blinds that we reported as damaged/inoperable and she refused to do anything about. Then, on top of that, she charged us an additional $60 for stains she claims showed up in the carpet AFTER the walkthrough for move out. How exactly does a stain simply materialize from nothing?! She took our keys at the walkthrough with no stain present, noted, or mentioned, and with us having no return access to the unit, and then charged us for a stain that showed up after the fact. Again. SERIOUSLY?! Unfortunately, the state of Hawaii only offers small claims court as a recourse to argue against improper charges. As my move was across the country due to being in the Navy, I am left with few options from here. I am filing a complaint with the BBB as well as leaving this review so that there will be a record of her way of doing business anywhere one might check prior to leasing from her.
    - Nancy M.
  • A
    Striker-Pierce Investigations
    Brian's professionalism, compassion, and, experiential expertise were invaluable in assisting us with a very difficult situation. During the course of our interactions, it became quite clear to us that he is an honorable professional who willingly goes above and beyond on behalf of his clients. We feel fortunate to have made his acquaintance and would not hesitate to hire Striker-Pierce in the future.

    - Lance R.
  • A
    Straub Mililani Family Health Center
    My entire family uses doctors at the Straub Health Center.  We could not be more pleased!  All of the doctors are knowledgeable and caring.  I never feel rushed at appointments (even when they have to fit us in for an unexpected visit), and the doctors always give us as much time as we need to fully understand a diagnosis, treatment plan or any other aspect of the visit.  Moreover, the office staff is always very friendly when we call to schedule appointments, ask questions, or discuss bills.  They always treat us like we matter, and they are patient and willing to work with us in any way necessary.  I would highly recommend Straub Family Health Center!
    - SIOBHAN H.
  • A
    My granddaughter, now 10 years old, started hula lessons with Ms Kanani Oliveira at the age of 3 1/2.
    From the very start, Ms Kanani went beyond expectations to make this a special experience for this 3 1/2 year little girl. I well remember after the 2nd lesson my granddaughter had a melt down and I thought it was over, but Ms Kanani came and gave her a hug and told her it was okay and that she hoped she'd come back again, but only if she wanted to - absolutely no pressure.
    The following week we returned and our granddaughter has never left. We've been so blessed by Ms Kanani's dedication, passion and gift to share a precious part of living in Hawaii with everyone, regardless of age, who desires to hula.
    On a personal note, when we first started lessons I was the "old" grandpa and every week as soon as I showed up, Ms Kanani would go set up a chair just for me so I didn't have to sit on the floor with all the (younger) parents.
    After living in Hawaii for 31+ years, I can easily say attending hula lessons as well as all of the events has been one of the biggest thrills/blessings of my life.
    I can think of no other person, other than Ms Kanani, I'd want to know as a friend as well as a kumu.
    - JOHN T.
  • B
    I have been using them for years. I guess they are good but probably there are cheaper ways of doing it. They provided customer service for me long time ago. I don't use their customer service a lot. They have been fine because their service doesn't break up for me. I haven't had anything special done for me. They are not too great for price because I can find cheaper services. They are pretty good. I am satisfied with they do with what I need them to do.
    - Elizabeth D.
  • F
    Our problems began when our downstairs neighbors (a couple who is "unofficially" renting from the unit's owners; the owners are listed as owner-occupants but do not actually live there) complained of noise from our unit. Their major complaint was loud noise from a bouncing ball and a few loud thuds from dropped items (which we apologized for and took corrective action with our son). Later they complained about our infant son's walker making a rolling noise on the floor. We put the walker away. They still complained. They even complained of noise AFTER we had moved out of the unit and it was vacant! The male half of the couple (Sean) admitted to being an extremely light sleeper. He stated that he and his wife did not even use the master bedroom because it shared a wall with the unit next door (also on the ground level) and they could hear sounds through the wall (such as muffled talking). They instead slept in the outer corner room with no shared walls.

    We reduced our noise level when requested but our neighbors stopped speaking to us. They later told us that Certified Management had instructed them not to talk to us and report any disturbances directly to them. We then received notices regarding noise in our unit. The notice stated that we had installed laminate flooring without approval from the board and had to request permission.

    We called aboout the notice, stating that we had received verbal permission to install the flooring and had never been told that a informal request for approval was required. We were told that this was stated in the condo by-laws (after review of the by-laws it states that owners must obtain permission to make "structural changes" to a unit). We were again advised to submit a written request to install flooring. We did this and it was not only rejected but Certified Management also demanded that we remove the laminate and replace it with carpet within 30 days. When we asked to be shown where the by-laws state that written permission is required and informed Certified Management (MS Afuso-Nichols) that other second floor units that had laminate flooring, we received a very NASTY voice message (from Ms Afuso-Nichols) stating that Certified Management had well-paid lawyers and that if we did not remove the flooring they would break down the door and "rip it  out" our flooring themselves (I have this voicemail saved and would make copies and distribute it if I could). When I confronted her at a community meeting she was extremely rude and dismissive stating Certified Management had the legal right to enter any unit at anytime if they felt the need and could remove any items they felt needed to be removed. She then asked me to leave "right now" because the board had more important matters to attend to.

    Later, after we had complied with Certified Management's request they CONTINUED to harass us. After we had moved out of our condo they alleged that FOUR other units had complained about noise from our unit. We are only surrounded by THREE - how could that be possible? Furthermore, the people living in the other ground floor unit and the unit next to us denied making any noise complaints against us. The people in the unit next to us even asked to rent our condo when available. So which are the FOUR units that filed complaints???? Is this just a lie? When we called to ask about how it was possible that we were still receiving noise complaints when the condo was VACANT, all we were told was that information could not be disclosed. We asked why other second floor units had laminate flooring. We were told that several upstairs units had laminate but had obtained prior WRITTEN permission. The board also informed our realtor that it was actually considering changing the by-laws to allow laminate in any/all units. So apparently our biggest mistake was the "audacity" we showed by putting in laminate without requesting written approval (that we did not know was required). We did not properly ask  the association's for its "blessing". It seems that wounded egos are more at work in this situation than reason or equitable and unbiased treatment.

    In one of our most recent encounters with Ms Afsuo-Nichols she stated that Certified Management needed access to our condo to inspect the condition that were causing the multiple complaints (presumably she wanted to verify we had installed carpet so that she could continue to harass us or fine us if we hadn't? or perhaps she was upset by the complaint I filed with the BBB, requesting her termination for unprofessional conduct). When we asked what would happen if we denied Certified Management access she stated that Certified Management would "break in" if they had to.

    (FYI: we reviewed the current association by-laws regarding "access to units" and "breaking in" to allow inspection of flooring is NOT listed as a valid reason for entry by representatives of Certified Management.)

    In my opinion this management company is HORRIBLE - they are unethical, have double-standards, don't honor their word, are rude and unprofessional, are manipulative and divisive, are not above lying and also mismanage the community funds (ie, they use funds to go out for dinner every month which I am sure many condo owners are not aware of).  I am not sure what Ms Afuso-Nichols personal problems might be but it seems clear to me that something of a personal nature is going on on her end - what else could be the reason for use of threatening language?

    In speaking with others who own condos (specifically a nurse whom I work with and a soldier) the customer relations with Certified Management at their other locations is equally poor. The nurse stated that her condo was damaged by sewage caused by a cracked sewage line. The crack was caused by the roots of a tree (planted and maintained by the association). The association tried to assert that the nurse's homeowner's insurance was responsible for repairing the damage and covering the cost. It was only when they had the damage professionally inspected, photos taken and stated that they were going to get a lawyer, did Certified Management admit it was their responsibility and remedied the problem. It is my understanding that Certified no longer manages that property. The soldier's story was that Certified Management is charging each tenant in his building over $5500 / month (PER MONTH) to fix worn pipes. Shouldn't associations' fees cover this cost? And how is such a decision made without owner input?

    If Certified Management manages a property you are considering buying you may want to think twice.
    - ava w.
  • A
    - samuel i.
  • B
    Time Warner Honolulu
    Once I was able to speak with a "real" person, everything went very well.

    I waited about 15 minutes to speak with a customer relations person.

    - David Z.
  • A
    Tripler Army Medical Center
    - Timothy G.
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Professional Services in Mililani

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