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There are 7 highly-rated local pest exterminators.

Pest Control reviews in Kailua

  • F
    Akamai Pest Control
    I strongly recommend AGAINST ever hiring this company. They have the worst customer service I have ever experienced in any business. Furthermore, their termite treatment is not effective. I inherited a contract with them when I bought my house and found them to be very unresponsive and almost impossible to reach. They have no office in Oahu, so when you call their main number it always goes to an answering service. The answering service tells you someone will call back within two business days. But any time I tried to get in touch with them, I had to call and leave multiple messages with the answering service before anyone ever called back. This made scheduling an appointment, or making any appointment changes, a nightmare. When I got an actual employee's (cell) work number (after I finally managed to get a spot treatment and later an inspection for contract renewal), they never answered their phones and their voice mailboxes always remained full so that I could never leave a message. I found this to be the case with more than one workman. I waited weeks for a spot treatment when I had evidence of active termite activity. Shortly after that I had an annual inspection and was told everything looked good. A week after the inspection (and just a couple of weeks after the spot treatment) there was new evidence of termite activity about a yard away from the previous activity that had been treated. This was despite the fact they used their supposedly very reliable wall activity monitor to determine there was no more termite activity. So I found their treatment to be neither thorough nor effective. The inspection did not catch activity that occurred within a week of the inspection. Also, the spot treatment caused a strong, nauseating odor that persisted for weeks. This is in contrast to full-tenting fumigation I had done later using a different company, which left no odor at all. I will never use Akamai Pest Control (or rely on orange-oil treatment) again and do not recommend this company.
    - Ruth Y.
  • A
    Kama'aina Termite and Pest Control
    Everything went well. One week before tenting, a team came out to spray for bugs and pests. Tenting crew arrived on time and completed their work in a bit over an hour. The crew took extra care with our solar PV and water systems and with our old Monier tile roof. Impressive! Next day, another crew arrived to remove the tent and open the dwelling. Again, everything was done in a bit over an hour. We were back inside about 4 p.m. Very professional operation and service.
    - W F.
  • D
    Akamai Pest Control
    Folks came out, inspected and treated with special orange stuff. Very busy but not real thorough. Came back a month later after termites swarmed a few times. That didn���t work either. Tried again at one year checkup but didn���t really seem interested in solving the problem. They responded to my calls with sarcastic and mildly insulting replies but no action. I���m very disappointed in the service and results.
    - W F.
  • F
    Akamai Pest Control
    Initial estimates and treatments went well. 4 people came to residence and worked about 6 hours on treatment. Unfortunately, the termites were undeterred and we had swarms in the kitchen within 6 months of service. After many calls to the company, 1 person came out for the "one-year follow up treatment" (part of the contract). He worked for about 2 hours -- did not bother to treat an area where we had clear evidence of swarming termites -- and told us that was that. We still have the termites and are in the process of setting up tent fumigation.
    - W F.
  • A
    Kilauea Pest Control
    I fond bug droppings on the floor after returning home from the mainland. Apparently either termites or ants had gotten into the ceiling boards. I called KPC, and they sent some out. Everything went great. The spot treatment went well and I was informed on what I could expect. No bug droppings seen since then.
    - E. Jay S.
  • A
    Terminix - Kapolei
    It went fine. They're very polite and very careful. I've been using them long term. They come out every 3 months to spray for ants. It's a long term commitment. The young men who come out are just very polite, very helpful and they always call ahead of time to let me know. I could call them if I have more ants that pop in between and they come out and do another touch up and they don't charge me. They're always on time. They're very professional.
    - Dorothy Au A.
  • A
    Sandwich Isle Pest Solutions
    Requested three quotations, not all vendors responded. Sandwich Isles responded and gave us a quotation promptly. After our decision and booking, they delivered fume-proof bags for us to store our foodstuffs, and asked us many times if we had questions. An email prepared us for the name and phone number of the crew boss. The crew was polite and patient as we extricated ourselves from the house on tenting morning. The crew boss also telephoned us a status reports during the procedure, we felt no need for concerns.
    Sure enough, after the house had been aired out and we were allowed back in, the dry wood termites (and other buggies) were dead as hoped. We don't have any suggestions about dealing with the provider as that was fine, just give yourself time to deal with preparing for the procedure, including sealing all refrigerated or frozen goods in doubled bags. Look at it as a great time for cleaning out the 'frig, freezer and the medicine cabinet!


    - Susan W.
  • A
    Kilauea Pest Control
    Ashley was wonderful, she answered all of my questions and also gave me helpful information on what to expect for preventative maintenance. My tech Kyle was punctual, polite and very thorough. I am relieved that he will be my regular tech and I wont have to deal with so many different people like other companies. I highly recommend this company, I have neighbors that are receiving pest control and had nothing but great things to say about Kyle and the office staff. Which is why I switched from my other company.
    - In R.
  • A
    Kama'aina Termite and Pest Control
    The crew was prompt, friendly, hard working, and very competent. The were particularly careful with the edges of the metal roof and the plants around the house. A bit more than a year later, the (thirty year old wooden) house remains termite free.

    Update spring, 2014, still termite free
    - Robert O.
  • C
    Kilauea Pest Control
    Initial sales call with the owner was alright but the contract terms were not explained clearly. The service person came to spray and it's just rescheduling with him directly thereafter after signing the yearly contract. However, the service person is forgetful with scheduled appointments and the work is okay. I feel like I'll always have to watch him and ensure that he didn't miss any particular areas; which he had in the past.
    - amy h.
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Pest Exterminators in Kailua

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