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Appliance Repair reviews in Kailua Kona

  • A
    Aloha Appliance - Kona
    The tech analyzed the icemaker repair and gave me an estimate (decided not to repair). The tech also analyzed the dryer failure, quickly disassembling the dryer. Carefully analyzed the problem and repaired.
    - Dixon H.
  • A
    Aloha Appliance - Kona
    May 5th, 2014
     First of all, I would like to span this review over the past 12 months, since we started to use Aloha Appliance Repair, LLC, located in Kailua Kona; and NOT to be confused with another company that went defunct, with a similar NAME, but located in Hilo. Pointing out this fact as someone else posted a grade of "F" and just didn't know that the 'Other Company' WOOB despite their listing in the phone book.
    Overall, we have been very pleased with their Ethics, services and recommendations, from their primary Technician JD.
    Their Response time for Urgent & Emergency R&R's has been simply Outstanding! We have used many other companies in Kona and we plan on utilixing this family-owned company, in the Future, should a need arise.
    We operate a luxury-level VR Villa, designed for Large & extra-large families and we have and continue to purchase and upgrade our major appliances, due to not only the usual 'wear n' tear', but also due to the very Poor Quality of our Public water utility.
    In April, during one of our Family guest stays, we expereinced a new problem with our Whirlpool Cabrio washer, that was reported on a Sunday. I went over to the villa and confirmed that there was an Internal problem, that sounded like the drum was spinning off it's axis, which was a great concern for our guests and us, of course.
    Monday morning, I called Aloha Appliance and got a same day service appointment. What on a Monday? Totally unheard off!
    The JD, the technician arrived when earlier than expected and quickly diagnosed the problem (a pair of large swim trunks), after taking the sides apart. The swim trunks were jammed into the wheel cogs, usually happens from "Over-filling" the washer, btw.
    JD called me over to show me what the 'problem' had been, which is more than what other technicians have done for us in the past, and then re-assembled the washer and ran it for a couple of different wash cycles in order to confirm a normal operation.
    One of the Major benefits from all this, as far as it pertains to Guest Reviews of our Accommodations, is that it clearly demonstrated to our guests that we make every attempt to correct or find a Solution to any Household or property Issue or Problem, Two, that we were able to get Same Day Repair Services, and Three, that keeps OUR Customers (Guests, Clients, Families, Companies) Happy and Stress-free.
    Aloha Appliance Repair, LLC ... receive our Highest Ratings across all 5 fields.

    - Wise S.
  • A
    Aloha Appliance - Kona
    Reviewed the issue and suggested that he could repair it, but the refrigerator was 10 years old and for the cost, I might consider buying a new one.  So we spent the $325 it would have cost to repair towards a new one.  We will call Aloha if we ever need appliance service.  
    - Dann L.
  • A
    Aloha Appliance - Kona
    This company is honest, punctual, responsive to calls and well managed.  Repairman was competent, personable and completed the fix.  I will use them again and recommend them to anyone who asks.
    - faye d.
  • A
    Aloha Appliance - Kona
    Called Aloha Appliance first thing in the morning and got a same day service appt. Tech JD arrived when expected and quickly diagnosed the problem (ice blocking the cooling vents). He cleaned & restored the fridge to normal operation and also contacted the manufacturer (LG) to be sure there were no unusual service issues. Friendly, informative, professional - everything you want in a service tech - and we thought the cost was very reasonable. Aloha Appliance gets top marks from us.
    - Alan S.
  • A
    Aloha Appliance - Kona
    I called on Monday afternoon, July 15th and JD, the technician arrived on the 17th, at our Kona vacation
    villa. It only took him about 15-minutes to identify the problem, which was the electronic keyboard control was inoperable and needed to be replaced.
    Of course, since we live on one of the outer islands in Hawaii, most repairs/replacement parts need to be  ordered from the Honolulu or California parts warehouses, so there is a waiting period.
    There was a delay in getting the part, but, our guests staying at Falling Waters, our vacation Villa, didn't mind at all; and the part was ironically replaced on their day of departure, on the 26th.
    Nevertheless, we are giving ALOHA APPLIANCE in Kona, a Excellent Overall rating, based on the 5 parameters!
    And yes, we would both use them and Highly-Recommend them.
    Aloha, Falling Waters Vacation Villa
    Kailua Kona, Hawaii, Big Island
    www.vacationhomekona.com


    - Wise S.
  • A
    APPLIANCE SERVICE CO
    My brand new Magic Chef microwave stopped working. Mike was out in no time and knew his stuff. He determined it was the circuit board and although thought it would be several weeks before the part came in, was back in about a week to get it to work.
    When I bought my new refigerator, (Maytag), it made terrible grinding sounds like there was a bad bearing in the compressor (still does). Mike came out, listened, and said it's absolutely normal. He showed me the manual where that said I should expect and quot;hissing, pulsating, rattling, popping, and water running and drippingand quot;. He stated the manual should have also said grinding, too. So he has a sense of humor, especially since he didn't fix anything, he doesn't get paid. So he's honest, too.
    - Douglas D.
  • A
    Sears Appliance Repair
    Ordered part, came back, installed! Works!
    - terry j.
  • F
    Aloha Appliance - Kona
    The repair technician still has not shown.
    - Tony B.
  • F
    SILVER STATE APPLIANCE
    unknown
    - C J.
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Appliance Repair Services in Kailua Kona

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