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Countertop Installation reviews in Honolulu

  • A
    Building Science LLC
    Sean, Darrell and crew were outstanding. Three things stand out as important positives: 1) the quality of their work is unquestioned; 2) they were polite and professional (my wife even liked their music!); and 3) they were extremely trustworthy.
    - Marty W.
  • B
    Eco Floors & Cabinets
    The whole job took approximately 3 weeks with only one man working. Communication regarding any questions we had or concerning work that was done/to be done needed to go through the ownder since the worker's English comprehension and communication skills were quite limited. All in all, it went rather smoothly and what we considered to be timely considering the work that was involved.
    - Nancy I.
  • D
    PALMETTO SURFACING INC
    Slow to provide materials. When the kitchen counters were installed they completely chopped into wall to make the templated and "custom cut" counter section fit. Cut out for cooktop was incorrect and when they returned to fix it, they made it worse. One of the "new" slabs actually had a corner broken off and poorly repaired. All had to be removed and replaced. Appliance installer could not do anything and had to reschedule at additional cost. Bathroom countertop was improperly cut, sink attached and complete unit installed. Plumbing could not be installed do to the improper work done by Palmetto Surfacing. Brand new cabinet now has to be cut up and modified to compensate for inept work by this company. They tried to pawn off broken parts and installed items they knew would not work. This company is the epitome of "I have your money so don't really care any more". Buyer beware and go anywhere else!
    - John L.
  • A
    Mali Bella Construction, LLC
    Having past experiences where other contractors don't return calls or who don't show up to job sites when scheduled, I truly appreciate great customer service. Joe was so patient and helpful with my questions. Also, their team provides FREE design services, how great! Overall, great workmanship & professionalism! Would highly recommend!
    - Sarah P.
  • F
    Aloha State Sales
    Aloha State Sales made a MULTITUDE of mistakes.  Most they have acknowledged in writing or we have confirmation from Silestone (the manufacturer of the product they installed) that their work was substandard.
    1.  Our bathroom sink and faucet hole were not centered in the counter top.
    2. They made our kitchen sink reveal too large so the kitchen faucet base hangs over the counter edge into the sink (see photos).  With this mistake, they could have drilled the holes for the faucet farther away from the sink to account for their mistake.  Did they?  No
    3.  They scored a mark with their saw millimeters off  from where it was supposed to be and they filled in the cut with resin filler.  It looks awful.  Where the counter tops meet (at the joint) one counter top is a millimeter higher than the other.
    4.  They cut the peninsula piece uneven along a wall by more than 1/4 inch.  Therefore, we had to pay our contractor $1,151 to resolve this HUGE issue along with modifying the wall on the other side of the refrigerator as they miscalculated there too. 
    5.  The product they installed appeared to be a "reject" product as it had a multitude of white spots & divots in it that they had to drill out and fill with resin.  This was the only thing they were willing to do for us.  They have refused to correct their mistakes and reimburse us for the additional expenses we incurred because of their substandard work.
    Before fabrication, they sent someone out with a laser device to get precise mesurements for the counter top and they still got it wrong.  Likewise, we were required to have faucets, sinks, & appliances on site when they came to measure to make sure they would get it accurate.  They even had the template for the sink (model number, etc.).
    The owner of Aloha State Sales said we have one of the nicest condos in our building.  He is correct, but their work makes it look awful.
    They required 100% payment up front and then we had no leverage to get them to resolve their mistakes after the install.
    Since we had to pay our contractor over $1,000 to build up the drywall and modify another wall to compensate for their mistakes, they minimally owe us a refund on that.  However, they would not reimburse us and they filed for chapter 11 bankruptcy in October.
    - Andrew Alexander M.
  • A
    Paragon Handymen
    Morgan did a fantastic job. He is prompt, a great communicator, and very professional. He performed outstanding work -- everything looks great. We hired Morgan at a day rate (for two days) and he worked quickly and consistently, while still paying close attention to detail. We also like that he explained things clearly to us and gave us advice about side projects that we could do ourselves. Morgan listened carefully to what we wanted to accomplish and did not push us to do things we were not interested in right now (other contractors we spoke to were not as respectful of our requests). We felt very confident in his abilities and expertise and are completely satisfied with the final product.
    - Jenifer W.
  • A
    Mr Fixit Handyman Services
    John was punctual and very friendly. He gave us different options on how we could do things. He was fair in his price and did a good job fixing the things he needed to. I would definitely recommend him and use him again myself.
    - Rae-Lynn T.
  • A
    ABC Handyman Hawaii
    It went well.  We had some trouble in bathroom with uneven walls when the vanity went, but John worked really hard and was able to remedy the situation with the ueven walls and the vanity looks awesome!  He is a very neat worker and cleans up any mess that is made.  I would definitely hire hime again.  In fact, I have a few more things to do so will be contacting John in the next couple of weeks.  Job well done.
    - Judy C.
  • B
    AGA Construction Inc
    The job consisted of a total kitchen and laundry area renovation. We repositioned the stove and exhaust, the kitchen sink/plumbing, replacing the linoleum floor with tile, added a new window above the new sink location, installed custom cabinets, new laundry hookups, replaced our standard water heater with a tankless gas water heater, installed a glass tile backsplash, and installed a caesarstone countertop. They also ended up taking down the wall between the kitchen and the dining room and also created a new doorway opening the laundry area to the den in the next room.

    The original timeline for the project was 3 months, the project ended up taking 5 months because of permit approval delays, work additions we requested, and finally because the under cabinet outlets that we wanted needed to be ordered by the electricians, manufactured and shipped from out of state. On our job, AGA subcontracted the electrical, plumbing, cabinet manufacturing, and countertop fabrication/installation. The crew was respectful and cleaned up after themselves daily and locked up at the end of the day. Ilan stopped by every week to check on the progress. AGA even provided a porta potty for the workers to use on the job, which we appreciated.

    As with any construction job, nothing goes completely smoothly. There were some problems with the installation of the tile floor. We showed Ilan the problem areas and without hesitation, he called in another more experienced tile guy to fix our floor. He took the necessary steps to make sure that we were satisfied with the work and that the problems with the floor were fixed. Ilan had our best interests in mind and tried hard to save us money by giving his expert opinions and presenting all the available options of how to solve problems. The two reasons that the job went longer then estimated were inspector related problems that held up work that needed to be finished before Ilan could move on to other aspects of the job. And we had to wait for the custom under cabinet power strips to be manufactured and installed.

    Ilan at AGA is very focused on customer service and will go out of his way to make you happy. Ilan was always available through phone and text message whenever we had questions. Ilan always listened to our concerned and did everything in his power to fix whatever problem we had. He even gave us a lifetime warranty on the work and promised to come back and fix the backsplash grout that was beginning to crack a few weeks after installation. Ilan told us when we first met him that he would ?save us from the rest of the contractors?, and we are happy we choose AGA and would recommend them in the future.
    - Joanne M.
  • F
    Cabinet Granite Depot
    Well here's the deal. The owners were nice, and we really wanted things to go well. But they didn't. I'll give you the facts and you decide. First the quality of the granite. The top surface has multiple areas where  epoxy was added to fill in the dings, and doesn't match very well, on the corners as well. It is a busy perza gold and I guess they didn't expect one to notice.  I was told by the owner this type of granite normally has "dings".  Funny, perza gold in other granite stores is smooth as glass. The granite was laid on 15\32 thickness plywood, not industry standard. Floppy in fact.  Furthermore, the granite was shimmied one quarter inch off the surface of the plywood then glued. I noticed that only when we went to install the  stove. This was probably done to make up for the thin plywood and still achieive a minimum height for the appliances.  Finally, I was reassured it would  work to lay hardwood bamboo on cement without glueing or nailing to a wood sub floor, i.e. float full hard wood. Now everything I read said no, and I should have stuck to my guns . But they convinced me it if I smoothed out the old thinset, it  would be fine.  Well the floor is a joke, and not cheap. That will have to be re-done on my dime.  The problem is you don't really catch on to things until it is too late. The cabinets are decent for the money, and solid. I don't think the owners are pulling a fast one, they are decent people. They just have a very different sense of what is acceptable. I don't think they noticed the epoxy filled granite, it was probably sent to them like that. But to think shimmied granite off the plywood is acceptable for less then 2cm thick granite is disturbing. It would have been stronger to just to put the granite on top of the cabinets, though not ideal. Oh well. We've all been through it. You try to make the best decision at the time.
    - Aaron J.
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Countertop Kitchen Installers in Honolulu

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