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Dog Grooming reviews in Stone Mountain

  • F
    I just had an incredibly unpleasant customer service experience with the PetSmart Lilburn store's grooming salon. I had 2 dogs in need of a bath. I made an appointment for both of them. After making the appointment I realized one of the dogs needed to go to Banfield ("the vet") because of anal gland issues (she very recently had them expressed but continued to "butt surf"/scoot). I called the grooming salon, explained this, and the representative I spoke with was super helpful. I was asked if my dog was getting shots at the vet. I explained no she didn't need shots and just needed anal gland attention. I was told this would not be a problem. Once she was done at the vet, the grooming salon could then take her for the bath. I was told as long as the Banfield folks finished up with her before 7pm the grooming salon could handle the bath. On the day of the appointment I called because I was running late and again the representative who answered my call was incredibly helpful. I arrived and dropped one dog off for grooming. I explained that I was the customer who called in and was going to take the other dog to Banfield. Once I dropped the second dog off at the vet I came back to the grooming salon to complete the necessary paperwork. I also explained I wanted to pay for the dog's baths in advance because I had arranged for someone else to pick them up. I was told I could only pay for the dog currently in the salon. (Up to this point all interactions were pleasant.) Once the second dog was done at the vet I called to let the grooming salon know. I was told they could not take the second dog because I had not filled out paperwork. I was baffled because no one mentioned this during all the discussion of transferring the dog from the vet to the grooming salon. In addition, when I explained I needed to pay in advance this could have been explained but it wasn't. I called back and tried to arrange to have the authorized person who was picking up the dogs also sign the paperwork to allow the 2nd dog to have a bath. The grooming salon representative (Jessica) who answered the call identified herself as the person who had previously spoken with me via phone and in person. She was angry and proceeded to argue with me about the facts of the situation. When I said at this point I just wanted to have the same person who was picking up the dogs come down and sign the one page form/document needed to authorize a bath Jessica told me, "she did not feel comfortable" and basically would not help any further. She gave me the option to speak with a manager and then proceeded to put me on an extremely long hold. (I could go on with a few more details but this review is already far too long.) Overall it was an awful customer service experience. A simple miscommunication/misunderstanding that could have been easily resolved was not. When the dogs were picked up -- one from Banfield and the other from the grooming salon -- Jessica reiterated to the authorized person picking up the dogs (who had no knowledge of the details of the situation and made no mention of having the second dog bathed) her refusal to assist with the second dog's bath. If I could I would give a negative star review to explain how dissatisfied I was with this experience.
    - DM M.
  • A
    I use them every six weeks. The groomers are very good. They are very conscientious to the animals. They know their animals. Even when you walk in, they call them immediately by name. They are very kind. Michelle is the owner, she is excellent. She is actually a trainer. She shows dogs so she's good too.
    - Frances B.
  • A
    Service was good, the person who greeted me was friendly and I was pleased that he showed concern for getting her grooming completed early since she's an older dog, even though it wasn't necessary.  Cost was average and grooming was completed on time.
    - Kim A.
  • A
    Camp Woof
    Great experience! No problems dropping off my little buddy; it was his first time at a day boarders. They let me know when I picked him up how his day went and whether he seemed to like it or was nervous meeting new dogs and all, which he was. He obviously had a good bath and had the breakfast and snacks I had brought for him. He seemed happy and tuckered out after his full day.
    - Theresa S.
  • B
    Pet Smart
    - Peter B.
  • A
    Paws in Paradise Pet Salon
    They give you a check list of what they did and the condition of the pet's hair. They're very good.
    - Elmore J.
  • A
    - Brenda Y.
  • A
    - Mark L.
  • A
    Swanky Paws Pet Spa
    They are very good.
    - Warner W.
  • F
    One was so traumatized and very obviously injured by the groomer!
    - Keith B.
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Dog Groomers in Stone Mountain

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