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Locksmith reviews in Stone Mountain

  • F
    Locksmiths: Re-key, Install Locks in Decatur, GA


    I called the provider to get an estimate on rekeying a lock.  I was told what the service charge would be and what the minimum cost would be for the work.  I was told that the tech would tell me exactly what the cost would be before he started the work.  The tech arrived and gave me a fee for the work.  I agreed and authorized him to proceed.  When he finished, the cost was almost twice as much as he had quoted.  He told me what the price included, but I reiterated that this was not what he told me before commencing the work.  I  called the company to speak with someone in charge.  After I explained the dispute to her, she asked to speak to the tech.  She did not get back with me, but the tech said he would drop the price by $10.  I did not agree.  He then became very angry and I asked him to leave.  He said he would but he was taking his lock with him.  I responded that he just needed to replace my old lock.  He did not replace the lock and  left my house open since I was unable to close the door with the latch extended.   

    He came back about 15 minutes later and put the old lock back on.  He was very rude and told me he did not want my business.  


    - VERTIS W.
  • A
    Unlockit Locksmith & Security
    It was fine.  I needed it pretty quick and they were pretty quick to get out to me.  This was the only time I have used them.  I trusted them because they were bonded.  I would recommend them to a friend or family member. 
    - Eula L A.
  • B
    Lock Doc
    They came out and did the work and fulfilled their promises.  They were very good to deal with.  They squeezed me in because I was in an urgent situation and needed the door right away. They had to leave in a hurry and weren't able to clean up though so I volunteered to clean up. I would recommend to others.
    - Paula L.
  • A
    Unlockit Locksmith & Security
    I spoke with Tracy regarding the work I needed done and we both agreed that I needed more security then what they could provide.  Therefore, I had to work with another company.  I feel they are very honest and I would use them again in the future if needed.
    - Paula L.
  • A
    Unlockit Locksmith & Security
    Went very well.  Phone operator was very polite, and forthright letting me know that they had a lot of calls today so she couldn't guarantee a time when they'd be out (though she said they would give me a call 30 minutes beforehand to let me know when they were on their way).  That was fine, and I let them know I was in no rush.
    They came out in about 2 hours time, giving me a couple of calls beforehand.  The technician was courteous and professional.  He had a bit of trouble getting the door open (the weather seals were apparently very tight), but in short time he had me back into my car.
    The price on this company was as low as any other I could find, and in fact the only comparable companies said $60 minimum.  Do NOT ever get your car unlocked by a company unless they give you a solid amount.  Otherwise, you will get ripped off (what you think is a $60 charge will end up being a $140 charge).  It's happened to me before.
    - Mike T.
  • A
    Unlockit Locksmith & Security
    Called them 3 days before my closing date and asked them to meet me that the house around 6.30 after our closing
    the seller was very strange and even if I was not moving in right away I did not want them to till be able to get in the house.
    Brent, the Unlockit Tech met me at the house at 6.30 pm.
    I told them it was 5 cylinders to re-key but we actually had 9.
    None of the keys were available so that makes it a little longer for the tech to re-key.
    I used to work in the business, so I am quite familiar with cylinders and keys, but Brent took the time to explain everything that he was doing and how the system will work, with 2 different keys, one for front door and one for the rest of the doors so if we need to give a key to a nanny, etc we can just give front door key and if we have to change it in future it will only be one cylinder.
    Since we had more cylinder that originally plan, it took longer, but Brent did not say anything and stayed until 9 pm and make sure all the doors were locking
    He even made a few extra keys for me.
    UPDATE:  In August, I decided that the front door was not secure enough for me, so I called Unlockit again to add an extra deadbolt. Brent (the same tech as last time) came by and did a great job. We told him the wrong thing so he had to change teh deadbolt once it was install but he did it quickly and he was very efficient.
    I will use this company for all my doors/key/lock needs in the future
    - Sebastien C.
  • A
    Unlockit Locksmith & Security
    The representative called thirty minutes before the time he was due to arrive to tell me that he would be there at the appointment time.  When he arrived he offered to just change the key in the lock which would have been a cheaper service for me but it would not have solved the other problem of being able to unlock the door from the inside without a key.  The representative performed the task quickly and efficiently.  This cost was still below the estimate I was given over the phone.  I received the 5% discount as well as the 4 keys that were promised.  I was very pleased with this service.
    - Janice R.
  • A
    A Friendly Locksmith
    Overall the experience was very good.  Travis arrived on time and was professionally dressed and very pleasant.  He changed out the locks efficiently (I had other workers in the house also).  Upon completion of the job, we did a walkthru and checked to ensure the keys and doors worked properly.  I did  find one door that was not catching properly after he left.  When I called Travis, he indicated there would be no problem adjusting the door lock.  I would definitely recommend this copmany again.
    - ROZ E.
  • A
    Good Neighbor Locksmith
    I needed the locks change at my house. I contacted David Lisle and he informed me of the price of the service call and told me how much it would be to change each key hole of the locks. Mr. Lisle has a mobile locksmith business. Therefore, he was able to perform all work right on the premise very efficiently and quickly. I thought the overall price I paid was extremely reasonable, especially since it included the service call. I contacted other mobile locksmiths in the past and they were much more expensive, just to come out. I would highly recommend using Mr. Lisle of "Good Neighbor Locksmith". He also performs locksmith work for businesses and autos as well. Their website is atlantalocks.net.
    - Michele W.
  • A
    Unlockit Locksmith & Security
    For the first appointment, Rick was sent to rekey my locks. That job was completed in a totally competent manner. Rick was professional, friendly, and helpful. I asked him what else he would suggest, so he filled in a form, gave an estimate, and said that I could call him or the office. I went ahead and did this a few days later. Rick was early, which was great, and he started work right away. In fact, I felt so comfortable with him in the house and the plumber outside the house that I left both of them and went to buy a fridge, which, by the way, Rick helped me carry into the house. Gil joined him to work on the gate. He, too, worked non-stop. I could tell that he was determined to make sure that the gate solution would work. Both men remained way longer than I expected and would have let me leave them to their work if I had wanted. When Rick finished his work, which took longer than expected, because of the state of the door, he went to help Gil, and they both continued to work on the gate. During the whole time that they were working, separately and together, the only conversation they had was to do with the job at hand. Gil was very apologetic that it was taking him longer than expected, and I appreciated that he was sensitive enough to think of his customer. They both cleaned up completely after themselves. In fact, Rick put out a mat to lay all his equipment on and vacuumed afterwards. The next day I received a follow-up call from the company inquiring as to my satisfaction with the men. The money that I spent was more than I expected, but the quality of the work, the professionalism and friendly, positive attitude of Rick and Gil made this a very successful experience. I would absolutely use them again. UPDATE: First of all, this is an addendum to the sterling service that I have already received. Lyn, who answers the phone, is so sweet, courteous, and helpful. It's almost like having a friend at the other end of the phone. A few weeks back Rick and Gil had worked on a lock for my patio gate, which is very heavy. The lock was working fine, but it seemed to me that the gate could drop over time so that the new bolt would no longer fit. I explained this, and Rick came out once more. Within a short time, he had attached a bracket and guide to the gate, which, even if it does drop, has nowhere to go! It took little time, and Rick worked with his usual cheerfulness and industry. I just wanted to make sure that I sent another short report about such wonderful people. Thank you.
    - Denise T.
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Locksmiths in Stone Mountain

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