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Home Warranty reviews in Smyrna

Real People ~ Real Reviews ~ Real Results

  • My experience with American Home Shield was dismal to say the least. In April I contacted them about my air conditioning unit not working. The first company that came out resulted in AHS denying my claim. I asked to have that appealed and a second company came out. AHS then overturned the appeal and said that they would have the AC unit fixed. The second company came out on April 26. It is now June 28. For approximately two months I have been given the runaround being told that it was been researched as to which company was actually going to fix my air conditioning unit. After many phone calls and being placed on hold many times I am very frustrated. I have spent hours on hold with this company. I've been told many times that my phone calls would be returned, didn't agent to get in touch with me to tell me what would happen. It wasn't until I posted on their Facebook page what was going on that somebody actually reached out to me. Yesterday they finally said that they were going to continue on with the denial. Yesterday afternoon I canceled my contract with them so that the yearly contract would not renew in July. This is one of the worst experiences I have ever had regarding customer service with my home. It is getting very hot in Atlanta, and to just drag me along has been awful. I'm also going to be reporting them the BBB and the Attorney General of GA.
    - Lisa S.
  • Called Choice Home Warranty to request a plumber and I spoke to the plumbing company on the same day, scheduled a visit within 24 hours and problem repaired on the same day! CHOICE stayed connected with me throughout the entire process.
    - Tiana P.
  • I contacted CHOICE Home Warranty about my air conditioning unit that would not come on.  They dispatched a company who promptly showed up, diagnosed and repaired the problem.  I am very pleased with the quality of service, professionalism and timeliness to fix my AC unit.
    - Tiana P.
  • I've been with them for years. I was happy in the beginning. Then there was a period, like maybe, two years ago, when I was about to switch because anything you say, always, they found a reason not to fix it. It was really a very bad time. But then, I needed them a couple of times later and they came through. So, I think that maybe they fixed something in there. I would say that they are reasonable, I can't give them an 'A' because I really don't know at this point. I first had a very good experience and then really bad. They were expensive. They came, they took the trade fee or something. I had a disposal and they said, "Oh, this is rusted because you aren't using it," I was like traveling for two months and he says, "Well, that's not our problem," and he just didn't want to fix it. It was like, "You buy a new one." It was really bad. Their punctuality was good.
    - Mervat G.
  • The Techinian was very good.
    - Shirlene R.
  • I would highly recommend CHOICE Home Warranty.
    - Tiana P.
  • Very professional, attentive, punctual and knowledgeable.
    - Tiana P.
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    - Mervat G.
  • The price was good.
    - Mervat G.
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    - Mervat G.
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Home Warranty Companies in Smyrna

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