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Trash Removal reviews in Smyrna

  • A
    Chad and Kevin were awesome. They arrived early and went right to work clearing out my attic and my utility room (which
    was very cluttered and crowded) it took out big burden off me! I will totally call on their services again. I have recommended
    them to 3 co-workers already.
    - SHIRL G.
  • A
    Went very well. They called to see if they could come early, which they did and everything went well.
    Would use Junk King in the future if I need anything removed and hauled away. Easy to do business with.
    - Edward C.
  • F
    We signed up for service with Waste Management before moving to our new home in Smyrna.  A waste container was delivered in a timely manner.  However, they missed our first pick-up.  I didn't think much of it, although it was a little irritating because we had just moved and had more trash than usual.  But since it was new service, I shrugged it off and was sure they would catch up the following week.
    No such luck.  No pick-up on week two, so I called.  The customer service representative I spoke with was very nice, professional, and apologetic.  She assured me the trash would be picked up within two to three days.  And it was.  And it was picked up on time the following week. 
    Then last week, just a little over a month into our new service, they missed us again.  So I called on Wednesday, the day after our scheduled service.  Again, the two women I spoke with were super nice and professional.  However, at this point, I was ready to cancel service because this was the third time they'd missed us and the second time I'd had to call.  Not only that, after doing more research (which I wish I'd had the time to do before we moved), I found another waste collection company that was significantly cheaper!  When I requested cancellation and a refund of our $35 activation fee, I was told the activation fee was non-refundable.  I said I didn't understand this as we had barely been provided any service - so they were just willing to pocket our money and not do anything?  They conceded to giving us a $35 credit on the account if we did not cancel.  So I agreed.  And they promised to pick-up our trash by Thursday.
    Friday morning, our trash is still out at the curb.  And meanwhile, we have trash piling up in our garage because we have no waste container to put it in!  So I call yet again and am assured it will be picked up in the next four hours and someone will call me back that day to follow-up.  Guess what? No pick-up, no phone call.
    So I sent an e-mail on Sunday evening explaining all the hassle we had received, expecting a response Monday morning.  Nothing.  So my husband ends up calling that afternoon.  He cancels the service while still managing to keep the $35 credit.  He's good!  They promised to pick up our trash that evening.  No such luck.  We figured they'd come Tuesday and get it since that was our regular trash day.  Nope.  Not on Wednesday either.  My husband called back on Thursday and they said they had come on Tuesday, but our trash was not out at the curb.  GRRR!!!  We have not touched our trash can in the 10 days it has been sitting at the curb.  So not only does this company have horrible service, but they lie.  I was so furious.  Do not waste your time on Waste Management.  They are the most expensive trash pick-up out there and have horrible service.
    - Lori B.
  • A
    They removed the trash container from front yard as scheduled. I would do it differently next time, as the cost was rather high compared with the amount of trash removed.
    - Gregory W.
  • A
    Turned up on time, hauled everything away and even swept the garage.  Nice guys, polite and friendly.
    Thank you very much
    - Delland S.
  • A
    On time, courteous and professional.
    - Angela M.
  • F
    I did tell you start to finish.  They have horrible customer service and we are switching to a company that actually values my business.
    - kevin c.
  • A
    They were on time and reasonably priced. I would recommend them.
    - Kevin S.
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Garbage Services in Smyrna

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