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Chimney & Fireplace reviews in Roswell

  • D
    THE TRUSTED TOOLBOX
    These folks, who I have used a few times before, are getting very very expensive to deal with. I recently requested an estimate to replace a rotting trim board at the top of my chimney. The average estimate I received from other contractors was $500. . Their estimate was $1285..and it came with an ominous warning "Who knows what ELSE we may find once we are on your roof?" I actually had it professionally repaired, in the end, for $450.. Shop around and get many competitive estimates before using Trusted Toolbox..or anyone else for that matter.
    - anthony b.
  • A
    Chimney Solutions
    Tony and Landon showed up on time and I thought they were only going to provide an estimate. To my delight they were prepared to do the work right then. One hour later they were out the door, with the work and clean up done to perfection. I am very pleased. These guys had personality too, which made for a very pleasant experience. Would definitely use them again and refer them to others.
    - Laura L.
  • A
    Atlanta Fireplace Specialists
    AFS sealed the fireplace in two places where outside air was getting in. They also seated the fireplace glass so that it had a proper seal. The results are a warm room and a pilot light that stays lit. We're finally happy with the room after living in our house for two and a half years. Couldn't be happier with the service.
    - Wallace W.
  • A
    Stark Construction, LLC
    My first appointment, scheduled three weeks in advance, ended with a no-show by the technician. When I called to reschedule, they responded appropriately with apologies and an immediate second appointment, which took place as scheduled and went extremely well. I observed the inspection and cleaning, which included the chimney cap, wood-stove chamber, and chimney pipe. These guys did a thorough, first-rate job. I've already set my calendar to schedule them earlier next year.
    - Andrew H.
  • D
    Chimney Pro Cleaners
    Bad. Not impressed and would not recommend. My husband made the mistake of buying a groupon from this company for two chimney inspections and cleaning services. Two people arrived, one who did the inspection and the other for sales/owner. They inspector was knowledgeable enough abut the chimneys, but only did a visual interior inspection of the fireplaces, no exterior inspection of of the external parts of the chimney. They only cleaned one fireplace, leaving my second uncleaned (even though it had burnt wood in it, but I guess it wasn't dirty enough for a full cleaning because it was only a lightly used fireplace). They seemed rushed from the beginning to get in/get out and were more interested in selling me gas logs than conducting a thorough inspection and cleaning. The inspector neglected to put down a drop cloth when cleaning the fireplace, leaving my white painted brick covered in soot, which he tried to then clean with dry paper towels (only making it worse and spreading the soot) and didn't have the proper cleaning solution to take it off (see pic of how it was left). Following the service, I asked for a quote for white birch logs and fyre glass plus labor installation and a quote for glass doors. They were unable to provide me with a written quote for anything other than labor for installation ($129/fireplace) and verbally quoted me white birch logs at $800 (nearly $250 more than where you can get anywhere else). When I continued to email the owner, Rueben, requesting a written quote for the entire job, including the doors, he could never provide it and said they would need to come back out and measure for the glass doors (to which I reminded him they already measured when they were here and that was the quote I asked for!). Very unprofessional. To the inspector's credit, he did offer to personally paint my fireplace if we elected them for the installation, since it clearly needed repainted following their visit. When Rueben finally followed up a few weeks later re my reminder they already measured each fireplace, he indicated that the inspector "was no longer with the company." By that time, however, we had already selected another, more professional and less expensive, company. (Example - $90 for two inspections/cleaning and they would get on the roof and do a full exterior inspection!!) Bottom line - this company is ill prepared to provide the services they advertise and don't have the capability of giving clients written estimates for what is requested or repairing the damage they caused. In light of the inspector no longer being with the company, I asked Reuben for $25 credit to repaint the fireplace. He said he would mail me a $25 check for the repainting of the fireplace. To-date, not received. I was left with a good inspection of the fireplaces (b/c I do think the inspector was very knowledgable) but two dirty fireplaces, one that I have to pay now to repaint and both which I had to repay another company to do what they could not. DO NOT RECOMMEND.
    - David Q.
  • A
    Advanced Chimney Sweeps
    Excellent! Extremely professional, courteous, and knowledgable company. Prompt, efficient, and left everything in great condition. Jennifer was the primary office contact who helped me find exactly what I was looking for in gas logs and fyre glass and quoted me on everything. Prices were very reasonable. Pleasure working with them! DEFINITELY RECOMMEND and will definite hire again.
    - David Q.
  • A
    Stucco & Masonry Renovators LLC
    Ernesto gave me an estimate of when he could start and how much it would cost. He had an unscheduled opening sooner and asked if I wanted to schedule him sooner. I did and his company exceeded my expectations.
    - Tom D.
  • A
    Atlanta Chimney Worx
    Very professional and communicative. Set expectations properly and provided accurate up-front pricing for the sweep and the custom cap that was needed. Cap was fabricated and installed a week later. Answered all questions in a polite and courteous manner. Would highly recommend.
    - Steven B.
  • D
    Chimney Solutions of Roswell
    The day before the scheduled work, they sent me an e-mail confirming that per our recent phone conversation, the scheduled work was canceled. This conversation never took place because they called my old number and didn't actually speak to me. The CSR didn't even verify the identity of the person on the other end of the phone...she simply canceled the appointment. I guess they have enough business. A quick contact record check when receiving the initial call to verify the customers phone number could have avoided this. I needed this work done on that week, and they could not re-schedule the work for another 6 days. Needless to say I have contacted another company.
    - Steven B.
  • A
    Chimney Solutions
    To our relief, after the fireplace was inspected, all it needed was to be caulked and that took care of the draft. We thought that the gas logs needed replacing, but were told that they were fine. A good thing we had the dryer vent done - it was very full of lint.
    - MODESTE A.
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Chimney And Fireplace Contractors in Roswell

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