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Moving reviews in Rome

  • A
    Almighty Moving Labor Helpers
    This service was provided on November 11, 2016. We hired Almighty Movers to help unload a 26' moving rental truck. The rate was $65 per hour for a 2-person team. We reserved a 3 hour block of time and added a half-hour to complete the job. So 3.5 hours of what would have been back-breaking labor for our family cost us $227.50. This father-son team that serviced us are highly recommended. Proficient and extremely courteous as well as incredibly hard working. If they have any faults it may be that they didn't even seem to take a break for a sip of water! They helped assemble a queen bed frame and helped with the placement of fragile glass curio cabinet shelves. A slight problem with billing was handled promptly and courteously by another family member of the team who handled all dispatch and billing concerns. Many thanks for great service to Roland, Aisha and their son, sorry I don't recall his name. These folks took a tremendous load off our backs, literally!
    - Patty S.
  • D
    Sutherland Transfer Co
    Provider damaged a large stainless steel refrigerator with french doors while trying to push through a door that was too small.  Provider states they would make repairs to the appliance, and took it from the home to their offices.  No repair was ever made.  Refrigerator was eventually delivered back to the home.  Repairs were never reimbursed and eventually phone calls were never returned.
    - John-Mark M.
  • F
    CLS Moving
    I was offered a job but not yet contracted.  I called around for quotes and Sam Stevens (sales) with CLS Moving seemed willing to work with me regarding my household goods (HHG) pick up.  This company has horrible reviews (and good ones); I asked Sam specifically about certain reviews (backhanded additional charges for packing and charges for stairs.... a 21 day delivery window... what is guaranteed) and his answer is moving over a thousand customers, some are bound to complain. So, I gave my deposit.  I also updated my inventory list (shipping is by cubic feet).  
    My contract finally came in and I was able to schedule my HHG pick up and delivery dates.  I scheduled my pick up for Saturday, January 10, 2015 and delivery on January 16th (told them delivery date was not negotiable).  
      
    Thursday, January 8, 2015, dispatch called me to confirm my pick-up and while talking I reiterated to him that I MUST have my HHG delivered to me in FL on Friday, January 16, 2015.  Said this was fine and we scheduled pick-up for morning window.
    I had a few questions so I called CLS to ask my questions.  Sam was out of town so I talked to Sally (customer service) and I asked my questions, updated my inventory list and asked her to confirm my pack-up and delivery dates (this was on Thursday, January 8); again, I reiterated I had to have my HHG on Friday the 16th (this is now the 3rd person I've told).  I told Sally I was flexible on the pick-up date but I must have my HHG in FL on the 16th.  She called dispatch while I was on the phone with her and they said that if I needed that (have already talked to him that day) then could they pack me up on Friday instead of Sat?  I agreed and said once again I needed my HHG on Friday the 16th.  
    As you can imagine, since Im writing this, on Friday the 16th around noon when I haven't heard from my movers yet, I called them.  I got dispatch and they said I wasn't getting my HHG until Sunday (the 18th).  He then tells me that he already told me this and I could not hold them accountable for delivery on the 16th.  They have a 3-day delivery window.  I simply hung up on them and called Sam and asked for a supervisor to call me.  After an hour, I called back and asked why no one has called me yet and I needed the name of a supervisor/manager so I could call him.  They said they'd call me back.  After another half hour a manager (John, I think) called me and said I'd have my HHG for Saturday.  
    I knew my shipment was at least 13 cubic feet smaller than the estimate, it took multiple phone calls and emails to get this final price subtracted from my last payment.  
    In my case, it's not as detrimental as it could have been.  Items inside of dresser drawers somehow got filthy.  One dresser was damaged on the top (chunk of wood taken).  Both my washer and dryer have much damage that I'm now going to have to try and claim with this company. 
    I would never recommend this company, I feel they have no integrity.  I am going to write multiple reviews in order to educate other customers on this company's failings.  


    - Dawn P.
  • A
    Movers Direct LLC
    I expect a lot and am often disappointed.  This moving crew was awesome.  The guys couldn't have worked harder. They showed up and worked hard and didn't really even take a break.  They started at 9:15am and worked straight through until around 9:15 pm.
    I was also very happy with how the moving company answered the phone every time I called (even on a Sunday) and even at 7:30 am one morning. 
    I couldn't have been more pleased.  These guys were worth every penny.
    - shannon l.
  • A
    Hewes Family Movers

    The experience was very positive from start to finish. Bill Hewes personally worked with me to develop the estimate and plan the move. (Actual amount paid was a little less than the estimate.) Chris, the team leader, called while they were on the way. They were consistently professional, cheerful, careful and a pleasure to work with.
    - Robert C.
  • A
    Philpot Relocation Systems
    They were very professional and hard working. I completely trusted them with my belongings. We had a few missing pieces discovered after we moved in, but nothing major. These items were later located and returned. They were prompt and worked very hard for a full day without breaks. I was very happy with the packers and movers overall.
    - Heather B.
  • A
    Sutherland Transfer Co
    unknown
    - Al F.
  • A
    Sutherland Transfer Co
    unknown
    - Barbara C.
  • A
    AC White Moving Systems
    unknown
    - jane v.
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Moving Companies in Rome

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