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Home Improvement reviews in Rome

  • A
    Shane Smith Home Services, LLC
    Shane and Chris did a fantastic job with my old rotten kitchen floor. It ended up being a bigger job than expected, but they handled it well. They rebuilt the old floor from the ground up. New floor joist, subfloor and jacked the old floor back up to level with the new floor they installed. They installed new lanoleum flooring and a badly needed ceiling fan with lights. They did a great job connecting the old kitchen to the new.
    - Janie H.
  • F
    Webb Brothers Roofing and Construction
    I contacted Brandon about repairing a roof on my rental property. The roof was old and had areas of tree damage. He was very eager to get started to begin with and things seemed to go smoothly. We discussed replacing the roof and any damaged and rotted areas from the fallen tree. We ended up paying a larger quote than what was originally quoted, but was explained by Brandon as needed expenses. A few months after the completion, my renters called and said the soffit was hanging down from the front corner exposing a hole. After contacting Brandon, he said it wasn���t in the contract (even though it was discussed) but would come look at it and get it repaired. It seems to me if you can add on thousands of dollars to repair needed things, that you could call and ask about a rotted area with no place to attach soffit, instead of leaving soffit hanging a hole for animals to potentially get in. After giving me a date and time, it has yet to be repaired. Multiple calls and text and it���s always one excuse or another, or no response at all. Yet he answers if I call from another number. If you want good, honest, quality service call someone else.
    - Kelly P.
  • A
    Shane Smith Home Services, LLC
    Great job! Came out within a day of our contacting them, gave a reasonable estimate and completed the work in the time frame promised. Their work is solid; using good quality products, attention to detail and guarantee their work. Love our new deck! ������ Would Definitely use them again!
    - Valerie S.
  • A
    Shane Smith Home Services, LLC
    All work was completed with satisfaction. Had a couple of call backs but work was good. Very knowledgeable in many areas and I���ve already ask Shane to return to do another project. Great to have someone to call upon.
    - Judy H.
  • F
    Choice Home Warranty
    The technician was professional and knowledgeable. When it was detected that the problem with my lights were due to faughty light switches, the technician called Choice Warranty to report this issue. Choicd Warrenty would replace only one switch. This was clearly an electrical problem and per my contract, this was covered. I paid to have eight switches replaced and there are still approximated eight faughty switches that need replacing but I could not afford to have them replaced at the time. I have a three year contract and will not be renewing at the end of my contract. Choice Warranty did not honor my contract and I am upset but it is a ledfon learned for me. I am niow looking for a reliable company.
    - barbara C.
  • A
    B.K. Paints
    It was our good luck to hire Brian. His work ethic, skill set and meticulous work was matched by a desire for flawless painting. He finished 15 rooms-walls, ceilings, trim, doors and each was exactly as we imagined...even better. He simply doesn���t settle for anything but quality in his craft. If you���re looking for a professional, Brian is your man.
    - Renva W.
  • A
    Cornerstone Construction & Roofing Specialist
    Arrived on time every day. Was helpful, explained everything to us. There were no hidden charges or fees. Seems like an honest guy. I would hire him and his team again, and I even recommended him to a neighbor.
    - James H.
  • A
    B.K. Paints
    Brian Matlick did a fabulous job. He really knows what he���s doing. I completely trust him and appreciate his skill, punctuality, and great communication. I am so happy to know him and will count on him for all my future panting needs. I was very impressed with Brian and was happy with a job well done.
    - Jenna B.
  • C
    ARAC Roof it Forward - Georgia
    Very thorough initial inspection and project manager did a good job working with insurance company. Insurance paid for the roof as it had hail damage, and I paid to have gutters replaced. The pricing was very competitive. The roof and gutters were replaced in December 2016. On the first scheduled work day 12-14-16, the crew never showed up. I called the project manager and he said he was not able to get in touch with the crew leader. He said he would call me as soon as he finds something out. About 2 hours later, he called and said they were not able to work due to ice on the road where they were coming from. Understandable but there should have been some communication. I had taken the day off work and had the message gotten to me, I would have been able to go in. A few days later 12-20-16 , the crew showed up on the rescheduled day. While he crew was tearing down the old roof, before I noticed, they had started driving their truck around the perimeter of my house to throw the roofing debris into. They ran over two shrubs in my back yard (which the project manager later replaced to correct the issue.) They also ran over newly installed drainage pipes (which the project manager later dug up portions of to ensure was not damaged.) When the crew started putting the new roof on, I noticed they did not cut off and remove the old disconnected main electrical line coming into the roof. The project manger had told me it would be no problem for the roofers to saw it off then seal it up. I spoke to the crew leader who said they weren't told about it, so they didn't bring the necessary tools to remove it. After calling the project manager on the phone, he said there was nothing they could do since they didn't have the tools and the roofing had already begun. The worst area of the roof was around the chimney. There were multiple leaks around it and the wood was rotten. While watching the crew work around the chimney, I noticed they did not even replace the flashing. I called the project manager and he assured me they already replaced it. Later that afternoon, when the project manager came to inspect is when the crew corrected the flashing. The crew had used my carport to store their supplies and equipment in and failed to clean it out. They cleaned off the driveway but not the car port or perimeter of the house in the grass. Because of all of these issues, the project manager said he would upgrade my gutters to 6 inch for no additional fees which I accepted. The next day, the gutters were installed by one man. He said he was a subcontractor and didn't have enough business to afford a helper. His wife came occasionally throughout the two days it took to install gutters to help him. After the gutters were installed, I noticed there was not a downspout placed next to the front porch. The project manager had told me during planning stages that I needed one due to the length of the house. I agreed. I called the project manager after the install, and he said the gutter installer told him I didn't need it and that he did not include it in my final charge. I asked the installer and he told me the project manager told him not to install one but said he would if I gave him $20 cash. I paid him and gave him a little extra since he went through my yard cleaning up the mess the roofers had left the previous day. On 2/14/17, I noticed the new gutter guards were coming off the new gutters. I texted pictures to the project manager and he responded that they were supposed to be screwed in and would have someone come correct the issue. I did not hear back from anyone and followed up on 2/28/17. I received a return text on 3/1/17 that someone would screw the gutter guards in on 3/7/17. The person who came to screw the gutters said not a single one was screwed in and was a major safety hazard because they could easily fall off and hurt someone. I believe this person was another project manager was ARAC and not the usual one. In May 2018, I noticed some of the gutter guards were coming off again. When I went to the roof to take a look, I found 4 guards that were still not screwed in. I just screwed them in myself. In early March 2017, I noticed the ridge vents that were installed were starting to pop up leaving a gap large enough for water and pests to get into the attic. Instead of calling the project manager, I started calling ARAC main office hoping for quicker response time. On 3/14/17 I received a message from the project manager saying he would be out the next day to repair. He showed up on 3/15/17 and nailed the ridge vent back down and applied adhesive to keep it in place. In May 2017, the ridge vent popped back up. I called the main office and never heard from anyone for quite a while. Finally, on 5-27-17, a few guys rang my doorbell saying they were there to fix the roof. No one had contacted me so I was skeptical especially since the crew did not know what they were fixing or what company they were performing work for. The ARAC main office had no information on who the people were, so I texted the project manager. He texted back that he had sent them and apologized for not communicating it with me. The men performed the same repair as last time and nailed it back in place and added some adhesive. One of them told me he would discuss it with the roofing company because the ridge vent does not appear to have been installed correctly and I will continue to have the same problem. He said someone would be back in touch with me. On 6/5/17 the ridge vent popped back up and after not getting any follow up about the ridge vent, I called ARAC main office and asked to speak to someone other than my usual project manager since I keep having the same issue over and over. On 6/6/17, I received a call from someone the next level up. He said it would personally bring a crew to fix the issue and replace/reinstall the entire ridge vent if needed. He said in 1-2 weeks he would get back in touch to schedule. I did not hear from ARAC for a month, so on 7/3/17, I texted this new project manager. He responded that he would be by the next week and was behind due to rain. On 7/18/17 after still not hearing back, I called the ARAC main office and told the representative on the phone my situation. She said the notes in my file indicated someone performed the repair on 6/21/17. I told her no one came by and I am still having the same issue. She promised to escalate the issue and someone would call me by the end of the day. No one did, so I called the main office again the next day and was again told someone would reach out by the end of the day. I finally received a text back from the old project manager that someone would come out the next day. Finally on 7/20, someone came out and did the same repair again. In April 2018, after heavy rain, I noticed water coming up out of the ground by my crawlspace door where a downspout goes into a drainage pipe. I dug up the area and noticed the gutter installer did not actually put the downspout into the drainage pipe. He had just shoved the downspout into the ground and threw dirt around it. I reconnected it myself. On 8/5/18, a water spot appeared on my bathroom ceiling. I called ARAC 8/6/18 once in the morning and once in the afternoon to request warranty service. More rain is on the way so I wanted to get this repaired quickly. I never heard back, so I called again on the morning of 8/7/18. Later that day, I heard back from someone who said they would text me late that night and let me know when they could come repair. As of 8/10, I never heard back as promised, so I called the main office again. The representative said she'll have someone call me back. I went up to the roof and saw several nail pops and noticed the ridge vent is coming up again. I understand weather issues and personnel matters. Maybe ARAC is short-handed and that causes the delays in getting back to me in a reasonable amount of time, but since the start, there have been so many issues with workmanship. I think it is very reasonable to request that a higher up person comes to my house to meet with me and do a thorough inspection of the roof and gutters and does a quality repair to any remaining issues. My experience with ARAC doesn't match up with what I've heard and what I see online. I would like for them to make it right. I'm not overly picky, but the issues raised are legitimate quality issues that need to be addressed.
    - Jeremy O.
  • C
    B.K. Paints
    Rating upgrade from previous rating. Pro did respond after 2 weeks. Stated he had family issues leading to tardiness of quote. Did not submit quote as promised on two occasions. Felt he should been more in communication with potential customer.
    - Walter D.
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Home Improvement Services in Rome

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