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Auto Repair reviews in Rome

  • A
    I have worked in major Georgia auto dealer since I was 15 and can car talk with anyone. The guys at Boulevard were great. We've used them for oil changes since moving to Palm Coast and will continue to use them for future vehicle repairs as needed.
    - Janie H.
  • A
    Our family has been using Mike Ford Auto Service for at least 10 years.  I would not use any other auto mechanics.  So professional and friendly.  They are very conservative.  If they don't think we need something they don't do it.  We are never surprised by fees.  In fact we are amazed at how low priced they are.  They provide rides to home and work when the auto is in the shop.  We refer them to everybody we know.  They are very busy but we have never had a problem getting an appointment.  The staff is wonderful.  The communication is always there!  We have never been disappointed with this business over anything.  I know this sounds unbelievable but we trust them and as I said before we would not use anybody else.
    - ansley r.
  • A
    They gave me an excellent price quote on the ti-end replacement - we had previously done all of our business with another local company in Rome - Fair's beat their price by a couple hundred dollars. The work was completed quickly and everything went very smoothly. Based on this repair I decided to purchase 4 new tires for my Expedition - they ordered the tires and installed them a couple of days later. Very happy with the speed and quality of their work. They also provided the name of another local company they recommended for balancing and alignment - they also turned out to be the cheapest (Prater Ford - Calhoun, GA).
    After being very impressed with their work on my Expedition my wife began having some electrical issues with her Chevy Malibu, I did not hesitate to call Fair's. They had me bring it in and leave it while they checked it out. They called me back later that day and said that the whole issue had been caused by a loose wire. He fixed the wire and did not charge me a dime! I was blown away that they would be that honest and that fair - I hate to think what my previous shop would have charged me just to troubleshoot the problem - let alone what else they would have 'found' to repair!
    These are good people that took care of me and my family - I would not hesitate to take any vehicle to them. I also never mentioned Angie's List to them - so, they had no incentive to treat me special!
    - Chris J.
  • F
    Do not use without getting second opinion or third do not purchase a car from unless you have it checked out with another mechanic. I thought I could trust him as he's worked on my cars before. I didn't realize until after I heard stories from other customers about his work none were favorable including the automotive place he was employed at before. Beware!
    - Anne R.
  • A
    I called one afternoon around lunch and they were able to see me the same afternoon around 3pm. They were very friendly and professional. They were also FAST! I would definitely return to them for any of my automobile needs. I would recommend them to anyone.
    - Katrina V.
  • A
    Smooth. Everything is back in good working order. Honest and skilled mechanics, friendly and professional office, great customer service. I've used Mike Ford for years and years and will continue to do so!
    - Tom B.
  • A
    After waiting a few minutes, I was asked to come out and look at the new wheel. The service man had found that it was in worse shape than the one we were trying to replace. So, he put the and quot;oldand quot; one back on and did not charge me for his time. I am extremely grateful and pray that the Lord blesses Jim's Tire with greater blessings than any amount of money ever will. I am thankful that these men were more concerned about my safety than about making money. I appreciate finding good, honest mechanics whom I can trust and whom have my best interest in mind. Now, I just hope we can return the wheel to the seller on E-bay and get one that is actually and quot;right.and quot;

    - Amanda B.
  • A
    It went very well, as usual. Trina, one of the two women owners, is a delightful person to deal with. She is very knowledgable and has taught me how to do simple things under the hood. Everyone here is friendly and professional. I know I am in safe hands at The Garage. I highly recommend them for auto needs.
    - Sherry B.
  • A
    The team at Jim's Tires is awesome! Very professional, very thorough and very reasonably priced.
    Bryce and his team saved me over $2,000 last summer when the computer diagnostic system said and quot;Replace Catalystand quot; on the catalytic converter of my Toyota Prius, but Bryce suspected the problem lay elsewhere, and all I ended up needing was a new oxygen sensor. Even more amazingly, when that didn't seem to fix the problem, Bryce did even more research, discovered that the less expensive non-OEM-brand sensor he put in at first might be the issue, and ordered and installed the OEM-brand sensor, with the only charge to me being the difference in price between the two sensors! The local Toyota dealership service department had insisted that the problem was the catalyst, because they didn't actually put any real thought into what the most likely problem was (my understanding is that the catalyst in the catalytic converter very rarely goes bad), and didn't do their homework. As a result of going the extra mile on this service, Bryce and Jim's Tire have all my auto service business!
    Jim's Tire also has great pricing on a large variety of automotive tires! I've bought all my tires for both vehicles from them for the past several years.
    - Ron M.
  • F
    My experience has been that Riverside Toyota can be trusted to competently perform routine service on my Toyota Prius, but they routinely try to f**** expensive and unnecessary service work that far exceeds the manufacturer's recommendations, and when presented with unusual problems, do not take the time to actually investigate the likely source of a problem, but rather simply read the computer diagnostic and assume that is the issue.  The detailed report on how Riverside Toyota nearly cost me $2,000 in unneeded service work follows.
    On July 5, 2012, I brought my 2006 Toyota Prius in for a service appointment at Riverside Toyota.  As I had told the service department rep when making the appointment, I was looking for a second opinion and more comprehensive evaluation regarding a problem that I had been experiencing.  I told him that the ?check engine? light had illuminated a few weeks earlier, and that an independent service center had read the code as ?P0420? ? ?Catalyst System Efficiency Below Threshold?.  I also told the Toyota service rep when I dropped off the car that the independent service center (Jim's Tire and Service Center of Rome, GA) had replaced the downstream O2 sensor, but the check engine light had come back on with the same P0420 error code.  I explained to the Toyota service rep that I understood that there was a more sophisticated test involving comparing waveforms from the two sensors? signals to determine whether or not the catalytic converter actually needed to be replaced, and that I wanted them to perform this test, as I knew that replacing the catalytic converter was an expensive repair.  He indicated that they would run that test and let me know.
    When I returned several hours later, I was informed by a different service rep that ?Your vehicle has a diagnostic error code of P0420, which means that the catalytic converter needs to be replaced? at a cost of about $2,000.  For this diagnostic work, I was told that I owed $85 (applicable to the repair if I had them do it).  I have watched this ?diagnostic code reading? done elsewhere; it takes less than two minutes to do. I should not have had to have inconvenienced my wife twice by having her drive me back home after dropping the car off, and then drive me back to the dealership when the car was ?done?, let alone asked to pay $85, for a test that two other service centers I have dealt with have run at no charge.
    I attempted to explain to the service rep that I already knew about the P0420 error code when I dropped off the car, and had explained that to the original service rep when I specifically asked for the more sophisticated test, which the second service rep acknowledged had not been conducted.  .
    The service manager was brought in at this point, and I repeated my case.  He indicated that he was familiar with the waveform analysis, but he completely dismissed the validity of my request to have this test done, pointedly asserting that such an analysis would ?only tell us the same thing?, that the vehicle needed a new catalytic converter.  I stated that regardless of whether or not the test would prove useful, they had simply not done what I had asked for when I brought the car in.  I had asked for the waveform comparison test, and they had not conducted that test, but rather simply had simply re-read the same OBD code that I had told them from the outset had already been done.  
    At this point, the service manager lost his patience, and asked if I had already paid the bill.  When I told him I had not, he told me in a very brusque tone, ?It?s on me?, snapping ?Life?s too short!? as he walked away back to his office.
    Interestingly, when I returned to Jim's Tire and Service Center a couple of days later, the manager (Bryce) had done a little more research, and while he was still not able to do the waveform comparison, he decided to simply try switching out the new ?compatible? Bosch downstream O2 sensor that he had installed with an OEM NTK O2 sensor, at his own expense (the NTK sensor being more expensive, yet he opted not to charge me for the difference or for his labor to make the switch).  The OBD code disappeared.  
    Over one year and at least 20,000 miles later, the ?check engine? light remains off.  It appears that the catalyst is performing perfectly fine, and my (and my independent service technician?s) perseverance at understanding the underlying problem has saved me nearly $2,000 in catalytic converter replacement that the Riverside Toyota service manager adamantly insisted I needed, based solely on a computer code.
    Based on this experience, Jim's Tire has all my automotive service business going forward.  The only time I will ever visit Riverside Toyota for service in the future, is if there is a recall or other manufacturer-directed and paid service that only the dealership is allowed to provide, and even then only because the next closest Toyota dealership is a half-hour drive away.

    - Ron M.
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Auto Repair Shops in Rome

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