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Hvac Repair reviews in Powder Springs

  • F
    Always Cool, LLC.
    Customer No-Service exemplified. The worst service of any HVAC company I have worked with. Summer Breeze was sent out to our home by Old Republic to address cooling issues with our Air Conditioner. Upon their initial check, they said it was not blowing sufficient, and they did they said it was because my filter was dirty, and we had dirty vents. I told them I would get the vents cleaned (as this was home we must had purchased), and to replace my filter. He informed me that home warranty companies do not cover filters. I told him that was not the case with my company, as my policy specifically covers replaceable filters. He told me I did not know what I was talking about. So, I had him wait why I showed him my printed policy, which he apparently did not trust, and we waited while he conversed with the warranty company, who informed him it is covered. They eventually replaced the filter. He then informed us that our Ecobee 4 was also a problem, as in his words, ���those devices don���t work���. He said that we should have a regular old-fashioned device re-installed in the house, because this will cause problems for the house to be cooled. The filter replacement did not fix the cooling issues, so we hired a company to clean the vents. This also did not fix the issue. We called Old Republic again, and they sent out the same company to address our issues, where we had to again hear how our Ecobee 4 was garbage. They made multiple visits under this work order, as they found multiple issues, unrelated to the supposed poor Ecobee 4. They replaced the motor, and fan, and pumped additional coolant in the system, because the pressure was low. It seemed to be working for about 3 months, then it was not keeping the house cool in the late afternoons here in Atlanta���s summer. We called Old Republic again, and they tried to send out Summer Breeze, but they did not respond to their calls, and it took them 2 weeks to get another company to come out. When they came out, they said that the issue, was the unit was dirty inside, because the filter had not been placed back in the unit, it was sitting next to the unit under the house. This is not an issue that Old Republic will cover, as it is maintenance, or poor workmanship. I called Old Republic immediately, since they are the only people, I have had under my house taking care of this issue. It took them over a month to get ahold of anyone form Summer Breeze, who denied everything, saying they did no work requiring the filter���s removal, and that someone else must have removed it. On the last day they were there replacing the motor/fan they had informed my wife that they must remove the filter before replacing the motor and fan because they didn���t want to get it dirty and then we would have to replace it early. So, they removed it, and just didn���t go back under the house and replace it back in the unit when they finished the rest of the work. I called Summer Breeze, and they told me that we had told their rep that we had another company do work between these times and that this other company must have removed the filter. But this is a fabrication, a lie, we never said this because it did not happen. Matt from Summer Breeze then informed me he would talk with the service guys and get back to me the following day. I waited three weeks, and called again, and got Matt, who acted like it was the first time we spoke, and tried to go down the same attack, after 10-15 minutes he said he needed to speak to his service guy and put me on hold for over 45 minutes. This was a little after 5PM that he put me on hold, and after waiting that additional 45 minutes on hold, I finally hung-up realizing he was not coming back. I tried to call the company again, and they were closed. So he put a customer on hold and left for the day. Customer No-Service exemplified. I called back the next day and spoke to Lydia (sp). And she told me she knew nothing about this and tried to tell me the same false information about someone else doing work on my unit and that there was nothing that their service team did that would have required removal of the filter. She said she needed to speak with Matt and would return my call within 30 minutes. 2 days later and no call. No surprise. Cost was mostly paid by Home Warranty company.
    - Shawn S.
  • A
    Casteel Heating, Cooling, Plumbing & Electrical
    HVAC technician showed up on time. He patiently answered all my curiosity questions about my HVAC units, freon mandates, servicing time frames, etc. I didn't feel rushed. My systems were in perfect condition he said so I felt relieved that they were being taken care of properly, and that I wasn't being taken advantaged of being a person who doesn't know anything about HVAC units and how to repair them.
    - Henry C.
  • A
    Atlanta Air Care
    The Rep called back quickly, showed up for quote as promised, explained options with no pressure, installation within few days. Installers were on time, polite & left no mess. GREAT experience all around!
    - Jane S.
  • A
    Casteel Heating, Cooling, Plumbing & Electrical
    Wonderfully! Michael,the technician, looked at the issue and spent the time and effort to fully resolve the issue in our system. While here he went above and beyond expectations in courtesy and professionalism. I hope not to need service calls again but if I do- would hope to get him back as our tech.
    - SCOTT S.
  • A
    Atlanta Air Care
    Top notch. Best possible first-time inspection and maintenance of our heating system. I couldn���t be more pleased. We recently bought our house, so I had plenty of questions, and the technician answered them thoroughly and knowledgeably, taking many pictures for us, explaining that this is the way it should look, for future reference in case of need.
    - William W.
  • A
    Gibby's Heating And Air Conditioning LLC
    They replaced the start motor capacitor and did a check on my other two systems. Very reasonable and have since hired again for a problem with a second unit which turned out to be some loose screws making a noise.
    - Keith W.
  • A
    Atlanta Air Care
    Best price that I received from 5 different AC companies. They were very professional. From the the time they showed up. Presented a packet with everything from products, company insurance and prepared to answer any questions that I had. When I called to schedule the install, they were able to schedule me within 48 hours. The team that completed the installation was amazing. They were organized, respectful and made sure that they picked up after they left. They showed me how program my AC and in the end they are the first and the only company that I will ever use for my AC Work. Thank You Atlanta Air Care, V/R Freddy Zarraga
    - Freddy Z.
  • A
    Atlanta Air Care
    Atlanta Air Care did a great job replacing our HVAC equipment. They stayed late into the evening until the job was completed so that we would not have to be another day without AC. Very professional and competent.
    - Gerald P.
  • A
    Casteel Heating, Cooling, Plumbing & Electrical
    I stopped shopping around for a new system after meeting with Chris from Casteel. He and every other employee who worked at my house expressed a personal desire to complete their job with excellence. They took pride in their work!
    - Linda W.
  • A
    Coolmax Air
    I highly recommend Hassan and his staff. In 2016, Hassan and his staff replace one of my original AC units with a new Rheem AC unit. His professional advice, workmanship, and costs were all outstanding in every way. As a result of his exceptional work and service this year I also replaced my second AC unit as well as both of my original furnaces, all at a considerable saving. Outstanding work, service, and quality equipment at a great price.
    - RONALD S.
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