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needed. He checked out the interior part of the A/C unit and everything looked fine there. He checked the outside unit and quickly discovered it was a contact that wouldn't release to shut the unit off when signaled from the thermostat. He gave me a breakdown of the cost to replace and also noted that the coils on the outdoor unit were extremely dirty. He clearly explained that the dirty coils were not responsible for the problem, but that it should probably be cleaned and offered an estimate on that. He actually slightly overestimated the cost of the replacement part, which is obviously preferred to underestimating it. I went ahead and authorized the repair and the cleaning, and as part of the service call he also checked out the shutoff switch in the emergency drain
Technician was very courteous, knowledgeable and able to answer questions. I would definitely recommend them in the future.
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