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Home Builder reviews in Mableton

  • F

    The decision to go with this company for the construction of our veterinary clinic was the WORST business decision we have ever made. This company provided absolute abysmal service.

    From the original cost estimate the company provided to the time frame the company originally promised, neither was close to our expectations.

    First, the original cost estimate provided by the company to build the facility was $850,000 before the plans were completed. At conclusion, after change orders, the final amount paid to the company was $1,044,737 or 23% more than the original cost estimate; there were no material changes to the scope of the work. In fact, several items were removed to bring the cost down including removing the parking lot resurfacing and other items. We had to seek other outside lending sources to pay for the equipment we had planned to purchase with the rest of our SBA loan since we had to pay them. 

    Additionally, the company even admitted that it missed another $100,000 in costs during construction. They informed us they were not going to charge us for it since we were going to be a good referral. They even told us their revised gross profit %. Are we supposed to feel indebted to them? Why would they even think this way? We would have NEVER paid this additional money to them, but terminated the contract under Article 15 of "Owner's right to terminate the contract". We would have found another GC to complete the job. Imagine the arrogance of telling a client you are not going to charge them for something they did not even know about BEFORE you started the work. This makes the original amount of $850,000 look even worse.

    Even with the inaccuracies of the job costs, the most disappointing part of the engagement was the timeline. The contract called for the job to be substantially completed by evidence of a certificate of occupancy (CO) around "20 weeks" or "104 working days excluding weekends and holidays" from actual construction start date. We specifically hired this company to be operational by the summer of 2014 - the busiest part of the year for veterinarians.

    Construction started on the job site in mid-January of 2014; we received our certificate of occupancy on January 20, 2015 or a full year after construction started. Multiple completion dates were provided by the company including the original estimated date of 6/26/2014 and additional dates of 7/31/2014, 9/1/2014, 9/15/2014, 10/27/2014 and 11/30/2014. We did have some cold weather initially and rain later, but In the end, the company could have the built the clinic twice in the time it took for the construction.

    There were multiple reasons for delays - all primarily related to Blue Frog:

    1. 1 -  Lack of Leadership - We had no reliable superintendent on site until the last couple weeks of the job. There was no one on site to push the job along. The job actually went a month (June) with hardly anyone on site and went weeks at a time during other months with no one there.  In fact, superintendent #3 (who ceased being superintendent when he was jailed for something else) would tell us about other jobs he was being assigned to while he was our superintendent. Apparently, he would go to these other jobs rather than ours. We thought that with a $1 million construction job we would get a dependable full-time superintendent.

    2 - The senior project manager following up with the superintendents was also unreliable. In fact, he seemed to care even less about the job than the superintendents. When no one followed up with him (after he did not follow up with the superintendents), the result was predictable - very little getting done. There just seemed to be no accountability.

    3 - Subcontractors - Since the company was so far off on the cost estimate it had to settle for substandard subcontractors. These subs would show up for a few days and then disappear for weeks at a time. Combine this with no superintendent, and again, the result was predictable - very little getting done.

    4 - Lack of Communication - The company would frequently request reimbursement for tasks not yet completed because there was seldom anyone site to tell them the status of the individual tasks. Again, the superintendent was not available to inform them what was completed. Even the job inspector hired by the company to monitor the job for our bank asked us: "where did you find these guys? There is seldom anyone here; when there is, it is usually someone different." There just seemed to be a lack of communication when this job needed it most.

    5. Continuous poor hiring decisions made by the company - from subcontractors to its own personnel. See above. The company will now say that the individuals who were on our job are no longer with Blue Frog. As a result, everything will be great going forward. Perhaps, but also maybe naïve. Keep in mind, that the people who made the decisions to hire these people are STILL in charge of Blue Frog.

    At job completion, we received something predictable in the mail: one of the subcontractors who did work inside our facility filed a mechanics LIEN on the work in our name for payment. We received this lien notification on February 2015. We had previously received our CO (certificate of occupancy) earlier in January. Granted to be fair, the company still had over $100,000 left to request from the bank to disburse to its subcontractors; the company indicated to us that the costs in this lien were part of these remaining funds not yet disbursed. We believe they did intend to pay this subcontractor; however, receiving a lien in our name for our property is just one more thing for us to worry about. If the job had gone smoothly (or even semi-smoothly) we may not have received a lien notification. This lien notification also, at least, contributed to the delay of the final disbursement of the loan proceeds. We received final payment of the retainage from our loan from our bank on May 11, 2015. Again, our CO was January 2015.

    While this review is primarily for the service the company provided for the construction of our facility, Mike Rubio, one of the owners of the Blue Frog said all of the right things to get the work; however, at completion, we do NOT have any positive things to say about him.

    He will NEVER be welcome at our clinic.

    - Robert C.
  • A
    Christian Brothers Roofing & Contracting LLC
    I was very happy with their service.  Nick was very professional, and knowledgeable.
    He took pictures of the issue and send them to my email. He explained everything
    and did not try a sales pitch. He did a great job. 
    - alberto r.
  • A
    Weatherby Renovations
    I was moving from out of state and due to the house being a foreclosure, was not sure when the work on the house could begin. I  had already started my new job and had a temporary housing situation. I wanted all this work done so wood floors could be installed before I moved in. Stephen always promptly returned my phone calls, got the work done in an amazingly short time period, and was very considerate of the fact that I needed to move in as soon as possible. I had found his business on Angie's list and was so impressed with his company. I can not recommend him enough. I am going to use him for phase two of the work that needs to be done.
    - Jeanne T.
  • A
    Pride Residential Services LLC
    I had a "punch" list that needed to be completed for the relo-inspectors. This included general contracting/handyman work, plumbing and electrical repair. Michael came out and reviewed the list - and said that he had a guy that could do it all - Philip. Plilip is like a "house whisperer" there was NOTHING he could not fix. He came right in and started quoting the "codes" that we had to obide by and what was not necessary to fix. Philip spent 2 1/2 days here and worked non-stop. No foolling around, no breaks he was really working to help me get my monies worth. I would recommend Pride Residential Services to anyone - in fact I already gave my sister-in-law their number!
    - Monte K.
  • A
    Oriens Sylva LLC
    Lamar was great and did a wonderful job putting in storm Windows.
    - Ronnie T.
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Home Builders in Mableton

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