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Find Top-Rated Lagrange Custom Furniture Makers

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Furniture reviews in Lagrange

  • F
    My husband and I bought a new bedroom suite from this place. We picked it up and brought it home. As we unboxed the dresser, it had huge dents in the wood and broken handles. I called the manager (same day as pickup) and explained the findings. He said he would order a new one and it would be in Tuesday and delivered Thursday. I get a call Thursday morning saying it will not be delivered because it came in damaged, so another had been ordered. I asked for this one to be unboxed as soon as it comes in on Tuesday before delivery on Thursday so if it was damaged, it could be sent back ASAP. I get a call on Thursday at noon...when delivery was set for 1-2, saying that this one was damaged too. I went to talk to the manager and NEVER received an apology for any of this. I requested it be picked up for a full refund...It was picked up today (ordered 2/17/15..picked up 3/10/15). I went up on my lunch break to discuss the refund and all the manager and office manager said was scan your card so we can put the money back. Once again no apologies at all from anyone. My advice STAY AWAY FROM THIS PLACE!!
    - LISA B.
  • C
    I had to visit the store to find the status of the job ? no phone status updates.

    The original time needed to complete the job was extended as time progressed.  The time to complet the job was over two weeks later then originally quoted. The excuse was that he had trouble getting the material.

    The cost of the material needed was more than originally quoted even though he said the final price would depend on actual material used to do the job. This resulted in a $75 extra charge when the chairs were delivered. I was not pre-warned that there would be an additional charge.

    The workmanship of the finished job was excellent.
    - Milton E.
  • F
    The worst business experience I have EVER had. They sold me a broken refigerator that was supposed to be brand new despite the one or two dents on the side. When we got it home the freezer kept defrosting, but they said that it was sensitive and that we were probably leaving the door open so we unplugged it and defrosted it and restarted it several times. To our dismay all it did was continue to defrost and then finally didn't work at all....we ended up with a huge mess. When we called them they acted like they were doing us a huge favor to fix it for us. When I asked them to deliver it to us since the location we bought it from closed the closest location was 4 hours away. They wouldn't even meet half-way and the owner himself reemed me out, called me crazy, and hung up on me. I don't think that I've ever been treated so poorly by another human being in my life- the owner made me cry. What a loser! DO NOT USE THIS COMPANY FOR ANYTHING!
    - Krista P.
  • A
    unknown
    - LISA B.
  • B
    unknown
    - LISA B.
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Custom Furniture Makers in Lagrange

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