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Mortgage Lending reviews in Kingsland

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  • Ok.......it started off about a month ago, when I first opened the account after receiving a settlement due to a very bad car accident,
    They asked me for my license and took information off of it for the new account. the following week I went into a branch to make a withdrawal to buy my oldest daughter a car for Christmas handed them my Id and withdrew the money. The next day using the same Id I withdrew money to buy my other daughter a high end guitar for Christmas. 2 weeks later, i went into the branch to get a bank statement to prove funds  in order to purchase a home after giving them my Id. A week later I needed a cashiers check to put my home purchase under contract.. My debit card always works with out a problem. Today I went to make a withdrawal and they told me my license was not clear enough to make the withdrawal. My father  also banks there and was with me. I told them that it was clear enough to do all these other very RECENT things, why isn't it clear enough to do this? they had no answer. Before they came up with the Id excuse, they told me that the bank didn't have enough cash in it to make this withdrawal. They said that they are just protecting my money and that is the reason I can't withdraw my money. My ATM card works fine. here's the question......if there is any doubt as to who I am wouldn't it be in the customers best interest to freeze the account? I DO NOT RECOMMEND THIS COMPANY TO ANYONE FOR ANY REASON!! They are sketchy at best!!!!! update...... This bank has done all they possibly do to satisfied this situation and i am happy to say i am happy doing business with them now!
    - jay g.
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Mortgage Brokers in Kingsland

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