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Locksmith reviews in Kennesaw

  • F
    CARE ROADSIDE SERVICE
    They never showed! ERA giving by my provider was 45min... an hr and a half later I called to be told driver was 15 min away due to him getting a flat, but had I not called I wouldn't have known. 30 min later I called back and dispatch told me the driver was going to contact me immediately. No call, so 10 min later I called dispatch back and got NO ANSWER!!!! I then called my provider who called and got an answer but was told they request the request to be re-submitted bc it was "lost", that was a lie. I was given a new company but that took another hr when I should have gotten them to begin with. Formal complaint was filed and I've been calling to speak with a supervisor but I still get no answer. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY. DISPATCH WAS UNPROFESSIONAL FORM THE BEGINNING, CUSTOMER SERVICE SUCKS AND THEY OBVIOUSLY DON'T TAKE THEIR BUSINESS SERIOUSLY.
    - Danyel L.
  • A
    Unlockit Locksmith & Security
    I had a locksmith come out. I was having trouble with one of the garage door locks. I had a lock in the garage that wouldn't open from the outside.It opened from the inside from the doorknob lock, you push the knob in and turn it and that makes it lock. It would work from the inside, but the key would not unlock it from the outside it was really rather inconvenient and I thought to be a two or three different keys, so it wasn't the key, but it would not lock from the outside. I called someone finally to come out to fix it because it was just too annoying to leave alone. The young man came out right on time and he was gone in 15 minutes maybe. He had fixed it and was gone. He was fast! He said really it was very simple. It was dust build up in the lock that he thought was clogging it up. So, he cleaned it out real good, I don't know what they do with those things and then put it back together and it works like a charm. He was just a kid I was expecting someone to be an older guy and he looked like he was barely in college! I had to find their name in the checkbook in case I ever need them again.
    - Teresa W.
  • A
    TC Locksmith
    I had a discontinued mortise lock on the 20 yr old patio door that was not functioning properly.  I was afraid I was going to have to replace the door (ouch!).  Walt explained the expected costs and that he thought he could repair the lock.  He was successful!!  Personable, responsive and I would happily use his service again.
    - danny o.
  • A
    Unlockit Locksmith & Security
    For months the single sided deadbolt on our back door had been increasingly difficult to operate. I was home and sick with bronchitis on a very cold day, unable to operate the thumb turn at all. While letting our dog out I was examining the issue of the deadbolt. Unable to close the door due to the deadbolt being stuck fully extended, I tried adjusting it......with a hammer. The thumb turn popped out. Had to remove two screws to get the extended deadbolt off the door. I checked Angie's List and picked Unlock-It to call for help. I spoke with Christine on the phone. She asked how I heard about their company and I responded "Angie's List". At first she asked if Monday would be okay, since we do have a regular keyed lock on the same door. However, I had hoped to have he dead bolt operational that day. She checked, said they would. I was quoted a price of $101. and change. Christine phoned with updates until Brent, the service man, arrived early in the evening. He was professional in every aspect of his work and got the job done to perfection. He installed the new single sided dead bolt and strike plate. Now operating the thumb turn is as smooth as butter. We are well pleased. Christine contacted us the next day to make sure we were satisfied. This morning I called after checking the receipt and noticing the charge was $10 more than originally quoted. I called Unlock-It and spoke with Lyn who did some investigating while on the call and adjusted the bill accordingly. Again, we are well pleased with the customer service and this company's professionalism and courteous service. Also, on his way out the front door, Brent noticed that it did not "catch" the way it should, so he said he would adjust that for no charge! We had seen the door blow open in heavy wind just the day before. This is a great company!
    - Mary G.
  • B
    TC Locksmith
    It was kind of complicated when they did call back and we wanted him to work on a cedar chest and the guy explained to my wife that would definitely run into big deal and I all could do his punch it out, which is about all that we could do either. He gave us an honest answer and he didn't have to come out for that one. He called on the phone that is all I know. I would have felt more comfortable if he come out and actually and looked at the thing and mumbled something rather but all my wife told him not to okay. If we needed a regular locksmith for regular lock I guess I would use them again.
    - David B.
  • A
    Unlockit Locksmith & Security
    The company sent a repairman out to fix the deadbolt, he was on time, calling before he arrived, and very professional.
    We did not have to replace the deadbolt, saving me money, because we would have had to replace two deadbolts.
    I will call this company again.
    - Joan K.
  • A
    Unlockit Locksmith & Security
    Gil called when he way about 15 minutes away and was right on time for our appointment. He was friendly and professional and did an excellent job of helping us decide which options would be the best choice for our needs. He calculated the cost before beginning any work and included the 5% discount for the Angie's List coupon. The sliding door repair was a bit more difficult than anticipated and he ended up having to replace some of the hardware. He worked quickly and also did an excellent job. When he was finished he explained that given he had to replace some hardware on the sliding door, the total would be slightly higher than the initial estimate. When he explained he needed to replace some hardware I assumed the total price would increase so I was not surprised. However, I was surprised when he offered to give us a discount on the additional cost - that was very much appreciated. Overall, it was a great experience. Given this was a service directly related to the security of our home I was so pleased at his level of professionalism. We will definitely call them again then next time we need a locksmith. 
    - Kelsey H.
  • A
    TC Locksmith
    We did have one lock that had to be charged $40 extra due to the fact that it was messed up from construction and had never worked properly and so it took a lot of extra effort to rekey.  Otherwise, great experience! My total was as quoted and paid all other locks as we had discussed.
    - Jill S.
  • A
    Unlockit Locksmith & Security
    Gil arrived and performed the work needed.  He even cleaned up after he finished.  I also received a call from the office after hours to make sure Gil had installed the locks and I was satisfied. I would definitely use UnLockit again and recommend them to my friends.
    - Debbie C.
  • A
    Unlockit Locksmith & Security
    I am a pet sitter and called them to unlock a glass storm door. My client accidently locked the glass door and I could not get in to take care of the cats. The lady on the phone was very nice and let me know there is a $75 fee. I met the guy at the house. He was in a marked van, uniformed and was professional. As it turned out, I didn't need him because I just recieved an email from the client who told me the code to get in the garage door. He only charged me a fee for coming out. Definately will use them again if needed!
    - Tammy T.
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Locksmiths in Kennesaw

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