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Counseling & Mental Health reviews in Kennesaw

  • C
    Andrew C. Carlos MS Institute Shepherd Center
    tThey insist you arrive 30 min prior to appointment when check-in only takes 3-10 min depending on line. Typically, check-in is a challenge since I am paralyzed from chest down with no finger function but I can sign-in if I use a and quot;fatterand quot; pen and they help turn pages. For this appt, the check-in/out folks know me and do a good job of addressing my disablity challenges. We waited 20 min and we were asked to come back. The tech(not a nurse, guess healthcare technician) directed me to scale for weighing me and wheelchair. It read 266.3lbs and we went to the exam room and proceeded with vitals. After takng vitals she entered in computer and remarked that I had gained 60 lbs since last visit, she forgot to subtract my wheelchair, a foreshadowing of appt. She left and said nurse would be in shortly. In another 15 min she arrived and asked why I was there, I looked to the procedure tray and the 2 ampules of meds and pump iinterrogator were not there. Immediately irritated, I said loudly that I was there for a pump refill and why weren't meds already there. She gave me a funny look saying and quot;really...let me lookand quot;, as if I might be wrong about why I was there. Wiith no increased urgency she finished the appt health interview and headed for door saying and quot;I'll check on getting your and quot;stuffand quot; and the nurse(Practitioner) wiill be right in. In about 5 min Laura(who's typically a good PROVIDER) came in and realizing refill items not there, said she would see what's going on. Another 15 min later, the interview nurse came in wiith meds but told us that Laura had to go on to next patent since I wasn't ready. I told her I needed to speak to floor supervisor ASAP!! 15 min later Laura came back and quickly went through the sterile refill while apologizing for staff not having meds ready. It took 12 min to complete procedure after having arrived 105 min ago to check-in. Supervisor got there a few minutes later along with tech and Lpn on my case. I took her through ridiculous inefficient process citing areas they needed to work on and that I engaged 4 of her staff to complete a simple procedure and that the process was broken and that and quot;knownand quot; procedures should be prepped ahead of tme for better use of provider time. She apologized and last 2 appts took only about 40 min, not great but better, maybe I helped but no doubt that we know why health care costs are so high, 2 hours for a 12 min procedure! Billed $5627 for meds, $417 for Provider use of Interrogator to and quot;readand quot; pump and $345 for faciility, my copays $40 for visit, $65 for procedure---DOES THAT MAKE SENSE!
    - Greg M.
  • A
    Kennestone Neurology Associates PC
    - Jeff C.
  • B
    Judy S Greenberg Counseling Services
    it was effective
    - Steven O.
  • A
    Marietta Neurological Associates
    very good
    - Jeff C.
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Counseling Services in Kennesaw

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