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Roofing reviews in Jackson

Real People ~ Real Reviews ~ Real Results

  • This is the second time we have used Nail Roofing & Home Repair. The first time was when we needed renovations done to a rental home we owned but this time we needed a new roof for our own home. Grant and his crew did an amazing job. They walked us through every step of the process and he was very knowledgeable and experienced. We couldn’t be happier with our new roof! I would highly recommend this company to anyone!!! Thank you Grant!
    - Fay F.
  • Polite. Good work. Quick. Easy payment options. Job complete in a single day. 5 yr warranty. The crew damaged the plant bed on my front porch; and left 13 nails in the driveway, where I park my car. I have updated my review because the owner took the time to reach out to apologize and see what could be done to make it right. He also said he held a meeting to coach his team.
    - Laura T.
  • Great. Cleaned up everything. Job well done on the roof. Very prompt and actually finished in one day. Crew was very comfortable to be around. Arthur was extremely helpful on everything. He took care of all paperwork and contact with the Insurance company. Could not have gone better.
    - Jay B.
  • Grant and his crew did a gutter cleanup and some repairs at my home. Other contractors said I needed a complete replacement. I'm so glad I called Nail Roofing. They saved me so much money. I couldn't afford a full replacement so he fixed what I had and cleaned them out and it's working perfectly! You can bet when I do finally replace my gutters I'll be calling Nail Roofing! I truly felt like he just wasn't out to get every dime I had. Thank you for such a great job!
    - Fay F.
  • They were amazing. On time, professional, left my yard cleaner than it was when they got here (picked up every nail), and made sure I was completely satisfied with the job at the end. The owner was quick and responsive to any questions I had and the crew was very polite and professional. I would highly recommend them to others
    - Brenda H.
  • I had used Rapid Roofers to repair a leak in my roof about 8 months ago.  At the time I loved the service.  I later noticed some water damage in my bathroom (under one of the repaired spots).  I called them to let them know that I still had some leaking.  I spoke with the person in the office who had an attitude and was trying to tell me how it must be new damage.  I stood my ground and told them no it was the same spot that was supposed to be repaired.  He connected me with the contractor on a 3-way call so the contractor could hear first hand.  They said they would call back and let me know when they would be out.  I never heard back from them.  I had to call sever times each time not getting a good response.  First call was about 2 weeks before Thanksgiving.  When I did finally get a hold of the contractor himself he said if he had known that it was the same spot leaking he would have gotten out there sooner.  Mind you he did know because he was on the first phone call.  They finally sent a crew out just before Christmas.  The crew went up on the roof.  Tried to talk me into buying an entire new roof.  Told them no and to take care of the leak.  My husband and I had to leave for a doctor apt that they already made us late for because they were not on time.  We came home and the crew put a tarp on the roof to stop the damage.  I was fine with the tarp because at least the damage to my house would be stopped.  I have never heard back from them.  They have not called or come out.  They didn't call the day they put the tarp on to tell me what was going on with my roof.  I have heard nothing!  Now that I know this is how well they do their job and how awful it is trying to get them to back up their warranty I will NEVER use them again.  We are now ready to buy a new roof, but there is no doubt in my mind that I will not waste my time calling this company!!!
    - Brenda H.
  • I had previously had my insurance company deny my claim, Tru-Top met with my insurance adjuster and got us aproved for a new roof. They explained and took care of every step of the process form start to finish with very little effort on our part. Our home looks great with the roof the put on in one day. I would use them again with out question....Great job!!!!
    - kristi s.
  • Bad experience. Did not quote adequate materials for facia boards and sofet. Actually, they took existing board off and put it on again in another place. First contacts were with representative. He inspected house and quoted price. Promises to begin not kept, advised new leaks on ceiling, said they would be out... Finally began; roofing work done. Contacted Mr. Griffin and he came out. Facia board nailed to rotten wood. tried to say it could not be seen.My son was living there and took pictures all along and sent them to the rep. and Mr. Griffin. Said they had done what contract said. Do not agree with this assessment. Job incomplete in my opinion. Pictures do not lie!
    - Diane T.
  • I've had some experience in roof installation myself. I went on the roof to inspect the work. They did a great job. Since the new roof installation, we've had several heavy rains. A walk-though in my attic during one of the storms revealed no leaks or any other problem.

    One reason they were able to finish the job so quickly (besides it being for a modest-sized home) is that they had such a large crew. I counted nine workmen. They all knew what they were doing. Very professional. I recommend that if you contract with Morrow Roofing and Siding, ask for the work crew headed up by a fella named David.

    - ANGEL R.
  • Exovations has a wonderful system in place from quotation, to assigning a project manager, to material delivery to completion of the work. Neat and professional. Our project manager, Charlie, went out of his way to work with us. The original siding delivered didn't match our house. We worked with him to find the exact siding we wanted and he went and got it for us. On the final walk through day he was out there finishing up a bird box in the rain. That's dedication.
    Our only suggestion to Exovations would be to have a complete, final invoice at walk through so correct payment is made the first time. We had two add ons to our original quote and the amount we paid at walk through differed from the actual balance. For some reason we had to get the check for the balance to them in a matter of hours for some sort of deadline so we ended up having to pay the balance with a credit card over the phone. Exovations can aleviate this problem by have a "final invoice" ready to go at walk through.
    - Beverly G.
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Roofing Contractors in Jackson

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