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Chimney Repair reviews in Jackson

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  • Within a few days of them putting the liner in, my fireplace was not drafting correctly.  If I closed the door on the fireplace it would completely put the fire out.  I called them to fix the issue, and they claimed I would need to purchase the original liner that I wanted in the first place.  The price would have been fair if he had done the correct job. 
    When I had another chimney service come to fix the job, they explained he had really deceived me. I have spent a lot of time and money fixing this issue.

    I just read the provider response and found several *incorrect* statements.  First, there was NO fire in the stove when they came for their inspection.  Not only that, I always have the fireplace cleaned out and the the hearth cleaned off, ready for the men to do their work.  I used the fireplace in my old house for 30 yrs and I feel it's common courtesy that I make their work space ready.

    Secondly, the wood stove insert was constructed with a very specific connection to be used *with* a metal liner with no modifications needed.  I did call the company and was told the only solution was to purchase a new fireplace insert and have a metal liner installed with the new insert.  Subsequently, two other chimney sweeps have told me my original fireplace insert is completely compatible with a metal liner and the clay liner was wholly inadquete and dangerous for use with a fireplace insert.  My use of the clay liner in every day manner lead to a stage 3 creosote condition which could have caused a chimney fire.  It was directly caused by the clay liner used in combination with a wood stove.  A clay liner is for use with an open fireplace, not a wood stove.  My hands-on experience with 30+ years of safely using my wood stove and having it cleaned yearly and *safely* by competent contractors tell me that this company has serious trouble with putting customer safety over an easy profit in the hopes the customer doesn't figure out they've been given second rate, dangerous work.
    - Laurie B.
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Chimney Repair Services in Jackson

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