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Explore Our Solution Center for Helpful Sunroom And Patio Builder Articles

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Choosing Between a Sunroom or Enclosed Porch

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Start Planning Before Building a Patio

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Reviving a Crumbling Concrete Porch With Granite Coating

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Sunrooms And Patio reviews in Hinesville

  • F
    Express Sunrooms Coastal
    Made appoint to have patio screened in and later asked to get a guard on the super gutter. They dropped off all of the items, minus gutter guard, for the installation early. The work was started on 1 September 2018. At first it seemed that they were doing a good job until I stopped them from installing the wrong kind of door. I requested a door that opened inward, they were going to install a door that opened outward. At that time I noticed a drill hole, that had no purpose, in the gutter that was near a beam. Then less than 72 hours later, I saw a beam that had broken free from the frame. I was told later that improper hardware was used. The first crew of workers told me that the door and gutter guard would be installed on 4 September 2018. No one showed up and no one called to inform me that they wouldn't be showing up. I notified Express Sunrooms Coastal that the beam had detached from the frame and requested that they acknowledge that I informed them. I was told that someone would come out 5 September 2018 and install the door and fix the beam, which I was told was supposed to be done on 4 September. The worker showed up to install the door but told me he was not informed of the beam and had no step ladder to assist in fixing it so I let him use my ladder. He installed the screen door but didn't complete installing the latch. He failed to inform me of this when he was showing me details of the screen door. I later found the missing screw and five extra drill holes in the door frame where the latch wasn't properly placed twice before finally getting it placed properly on the third try. I asked about the gutter guard and Mac Hardin told me that they do not do gutter guards. I then forwarded him a prior email that specifically stated, "As for the gutter we can put in the gutter guard.". They did a decent job installing the screened in patio. The problem is that they didn't show up twice, used incorrect hardware during the installation, multiple times of excessive drill holes, and telling me that they would install gutter guards and then at the end of the project tried telling me that the email he sent me says that they didn't do gutter guards when it specifically says, "As for the gutter we can put in the gutter guard." I don't recommend this company and wouldn't let them work on anything at my house again.
    - Stephen W.
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Sunrooms / Patio Enclosure Builders in Hinesville

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