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Auto Body Repair reviews in Hinesville

  • F
    HERNANDEZ AUTO PAINTING & BODY
    When we took the vehicle in for repairs we were told we would have nothing to worry about.  They said they would handle everything from the new claim adjustment to the rental and repairs.  They said it was their job to make sure their customer was taken care of and we wouldn't have to worry about anything concerning the insurance company, because they would handle any and all situations including fighting for OEM parts for the vehicle. They then stated our car was in undrivable condition and we had to leave the vehicle there immediately.  They have an in house rental car agency run by another company, and that was confusing and unprofessional at best.  The person at the rental desk and Hernandez  yelled to each other over the counter and across the floor trying to make sure that customers received cars due to the rental agency having a shortage on available cars.  That was just the beginning to the mess.  Although they claimed they handled all issues with the issurance company in regards to the claim, they failed to inform me of the process. They didn't tell me what repairs were going to be done with the vehicle, what the estimate would be, no papers were given to me except for the ones provided by rental car agency. They didn't handle issuse with the insurance company concerning a damaged windshield and my request for Original Equipment Manufacturers parts, they even told me I should call my insurance company because "as their customer I'd have more pull" which led to frustration and yelling at my claims adjuster and an additional week for repairs and no car rental for the last three days although my insurance company authorizes 30 days in advance. 
    I was contanstantly bouncing from one desk person to the other. Although one in particular did handle most of my issues, the other made it extremely difficult for all of us involved due to her not passing on messages and flat out lying and telling us she would handle it herself when she never did. They talk on the phone as if the customer isn't there on the line hearing everything they say.  My husband and I don't share his last name, and we informed them of this. Even though the claim was filed under my name they placed their claim under his name, so whenever I called to ask about the status of the repairs she wouldn't talk to me unless I identified myself with his last name. They told us the repair time should be under a week, but it took almost 3 weeks to complete and they didn't complete all the repairs done to the vehicle as stated on their estimate for final request for payment. We called and left messages requesting that a manager call us but she was always too busy or on the other line. Our calls were never returned. Only when my husband went on his day off to find out what was happenening with our repairs did anyone really speak to us. So much more went wrong with this claim, our winshield was broken during the process of the repair and we were told after the fact that would would have to pay for the windshield out of pocket.  An hour before they closed they called to tell us we had to return the car rental, even though we told them that morning that we would be 2 and a half hours away so we would need advance notice. The undercarriage of the vehicle still hasn't been repaired. Although we finally recieved an OEM bumper, the windshield was not and our original rear view mirror is not on the windshield, although they claim it is. There's paint splatter on the top of the hood by where the bumper was repaired and they claimed the car would be detailed inside and out, it wasn't, just a simple car wash and some wax on the newly replaced bumper. 
    We haven't had any of our calls returned by this location and my husband is going to try to call the location in Savannah. This was a nightmare from start to finish, and it's not finished.
    - Mickey V.
  • D
    HERNANDEZ AUTO PAINTING & BODY
    unknown
    - j m.
  • A
    HERNANDEZ AUTO PAINTING & BODY
    .
    - Ernest J.
  • A
    HERNANDEZ AUTO PAINTING & BODY
    unknown
    - Ernest J.
  • A
    HERNANDEZ AUTO PAINTING & BODY
    On a Friday night, someone hit my car parked on the side of the drive way at the front of my house, the car was badly damaged, but Hernandez was able to get the car to a drivable condition.
    - ADEYINKA O.
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Auto Body Shops in Hinesville

Companies below are listed in alphabetical order.

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