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Chimney & Fireplace reviews in Fayetteville

  • A
    Southern Specialty Contractor LLC
    My roof is beautiful. Everything was professionally handled. I am very satisfied with the insurance claim assistance, the installation and the clean up. I recommend Southern Specialty and would use them again.
    - Randy O.
  • C
    J H Kinard Chimney & Fireplace
    Scheduling the estimate as well as actual appointment went very smoothly, Andy was punctual, thorough and patient with my questions, etc. It went downhill from took 10 days for them to provide the requested estimates. They were not broken out as requested and certain things were unclear. When I followed up via email with some very specific questions I received no response. I had confirmed with Andy that email was an acceptable way to communicate and verified that the email address on his card was the best to use. I finally received a call a month later from the office looking to collect a $75 inspection fee that Andy forgot to get from me at our appointment...still no answers to my questions. I knew about the fee and had reached out offering to pay it, 2 days after my response. When I received the call about the $75 I expressed my frustration and demanded to speak with a manager, owner, etc. Louis, the owner was available and got on the phone immediately. He apologized for the lack of communication, waived the inspection fee and offered to review the correspondence personally and get me the answers that I needed. He truly wanted to make it right. He was very persistent in trying to reach me over the next few weeks, however once we did catch up he did not have all the answers I was looking for. Very frustrated that a company followed up on a $75 inspection fee but failed to follow up on initial questions for $25,000 estimate. I ended up using 3 other contractors to fulfill the needs that JH Kinard could have met and delayed my projects several months.
    - Thomas U.
  • F
    J L Rios Masonry Inc
    Mr. Rios's masonry company was subcontracted by our builder to do the stone and masonry work on our home. I had extensive conversations with Mr. Rios prior to and during construction concerning water intrusion issues and the methods he used to mitigate that threat. I have now discovered that the top of the entire front wall of our front porch and much of the roof decking behind it has rotted due to improper preparation/installation of the subterranean flashing below and between layers of the stonework. This has required the complete removal of the existing stonework and replacement of the underlying wooden substructure. The first hole was discovered in our attic ceiling approximately two months ago. Examination by a roofer indicated that the external flashing around the stonework was sealed, but that the water intrusion appeared to be entering "through" the stonework. I requested that Mr. Rios investigate and give me a repair quote. He advised that he would, but I have not heard from him since. Subsequent repairs from a different masonry company have revealed that the initial stonework installation was left improperly protected from water intrusion, leading to the rotting of the wooden substructure. After advising Mr. Rios of the findings, he disavows any responsibility for the preparation/installation of the proper water mitigation strategies to prevent the exact type problem which we are now addressing. Pointing fingers of blame in every direction but his crew, he blames the roofer, builder, etc. Notably, the roofer's external flashing was sealed. I would agree the builder was deficient in trusting Mr. Rios's crew to professionally know the requirements for their work and ensure they were completed. As professional stonemasons, either they should have properly prepared the underlayment for their stonework, or if they felt that part was not their responsibility, they should have brought it to the builder's attention to ensure that it was done prior to their work. No such concern was voiced.
    - George R.
  • A
    Atlanta Chimney Worx

    It was a positive experience. They did fine. They were professional and very thorough. They completed the job. I felt secure in using my fireplace afterwards. Their price is comparable to anywhere else.

    - Joan G.
  • A
    J H Kinard Chimney & Fireplace
    J H Kinard Chimney & Fireplace was quite communicative and friendly on the phone. They were prompt and courteous. Workers (2) arrived on time and covered the area around the fireplace so as not to make a big mess. They used a flashlight to inspect the chimney from the firebox, and a shop vac to clean it from the ground-level firebox. They did not go up to the top of the chimney or use any brushes to clean the chimney or anything like that. We don't use the fireplace a lot, so maybe it just didn't need much cleaning, On the whole, they were here for maybe 30-40 minutes. So, the price (195 fixed) seemed like a quite a bit for what was done. On the other hand, it is good to know that we are all set and the chimney is in good condition, and they did exactly what they said they would do.
    - Stephen T.
  • A
    T&J Exteriors Inc.
    Before submitting his quote Tracy, walk around with my wife and myself and took photos of the house and described each detail of the repairs that were needed,
    Once he submitted the quote, we  asked how much was required for a down payment, and he said, when the work has been completed and we are satisfied.
    He and his crew kept us informed throughout the project. This is a crew that cleaned up when they finished for the day.
    Upon completion of the project, the premises were left  impeccable. 
    We are very satisfied with T&J Exteriors, Inc., and we highly recommend them without hesitation or regret.
    They will be our first call when we help in the future.
    James & Lulu Adams
    - James A A.
  • A
    Southern Specialty Contractor LLC
    I could not be more pleased with the repairs. Rod, Roger and Justin did a fantastic job. I called Rod for an estimate, he came by the same day and provided me with the estimate before he left. We set up the appointment for the repairs, they arrived on time and the repairs were completed in 2 days. I would not hesitate to hire Southern Speciality LLC again!
    - Deborah M.
  • A
    ARC Chimney Sweeps

    Tyler was very informative about exactly what he would be doing to my fireplace and chimney.  He informed me that my fireplace and chimney are in good shape showing no signs of any fire or smoke hazards. 

    My system is ready for the burning season!

    - Cathy R.
  • F
    Atlaro International & Co
    They performed the services; he re-did our chimney, re-stucco it as well as dug out around our foundation; water-proofed it; added a drain and re-stucco that also.  I thought this corrected the issue because it seemed like the water leak stopped.  When the leak returned around 3-4 mos later we called Allen and he came back and stated that it may be coming from our roof.  I removed the satelites we had attached to the house and had a roofing specialist seal everything and ensure our roof wasn't an issue.  The roofers stated the leak was not coming from the roof.  I had a landscaper state that the drain they installed was not down far enough.  Allen came out again and placed the drain further down....this still did not fix the issue.  Allen states that it must be coming from the foundation itself.  I had a specialist come and determine that I really have 2 leaks and the major lead (the one closest to my foundation) was coming from the drains itself...when the drains were installed, it was installed in a manner that the water has nowhere to go, but back in the drain towards the house...because the drains itself really has no outlet.  We had a guy come out performing a termite inspection...he had a water detector and he stated that the water from the second leak is not even coming from our's coming from our window...a simple measurement would have determined this.  I feel so horrible because we spent over $7,000 dollars on work that wasn't needed and work that made our problems worse.  I'm out so much money and literally back to square one...very dissatisfied and trying to figure out our next steps since the problem is getting worse.
    - Tamika G.
  • C
    PK Masonry
    First, he came on time for estimate.
    .Made comment he could do work immediately....because his other job , being outside was too cold to do. when he did come back 10 days later and got cold again, the inside job of putting tile on hearth and fireplace face, was now do-able. When he arrived on time and resurveyed  job, he now thought it was more work and the price went up $350.00. Which we agreed on. When I said , for that extra price , it has to be perfect. He had a smoke and then decided he would not guarantee or be responsible for finish.
    Needless to say......What a delay and waste of my time .
    - david a.
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Chimney And Fireplace Contractors in Fayetteville

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