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Furniture Store reviews in Fairburn

  • A
    Rooms To Go - Douglasville
    I need to make it absolutely clear that the local Rooms to Go Showroom in Douglassville, GA is beyond wonderful. My saleswoman, Cassandra, the office manager, Gina, and the store manager David are exceptionally professional and perform their roles with the highest degree of integrity for this company.  

    Approximate cost of $5300.00 is corrected from the previously reported 6K.

    YET ALL THE LOCAL HARDWORK IS STYMIED BY THE DISCONNECT THAT EXISTS ONCE THE ORDER LEAVES THEIR HANDS...MY FURNITURE IN THEIR WAREHOUSE DOES ME NO GOOD. I NEED CUSTOMER SERVICE AND DELIVERY TO BE IN TOUCH WITH THE SHOWROOM AND WITH HEADQUARTERS IN ORDER TO RECEIVE MY FURNITURE AND THEIR ROLE SHOULD BE TO ENSURE THAT I RECEIVE MY PRODUCTS IN A TIMELY MANNER. GOOD GRIEF!!!
    - Kenneth & Tamaril M.
  • F
    Rooms To Go Inc
    The buck begins and ends with Rooms to Go's  Customer Service and Delivery Divisions. The company has consistently failed to adequately ensure that I receive my order in a timely manner and has frustrated my ability to do so for myself by obscuring its contact information, refusing to escalate customer service matters for resolution to persons in roles that could impact the policies that lead to customer dissatisfaction, and not accommodating customer requests.

    We ordered complete furnishing for a small, one bedroom unit in Irving, TX during the Labor Day 2013 sales event. After the purchase holiday, our saleslady had to inform us that there would be a substantial delay on several pieces, mainly the dinette set, extra chair, and floor lamp. They were not crucial to the move-in and we accepted a projected delivery date of September 28th. These pieces, however, constitute the prepaid portion of the order. Prior to September 28th, the scheduling department rescheduled the delivery for October 19th but failed to leave a window of expected delivery. My husband is in TX and I am in GA. He works upwards of 12 hours per day and overtime on Saturdays is sometimes mandatory.  

    We need the assurance that delivery will occur only WHEN HE IS AVAILABLE. The company policy is to SUGGEST a suitable time frame rather than to guarantee that furniture can and will be delivered within an acceptable window. Customer Service either cannot or will not coordinate with delivery to affect this policy, neither will representatives escalate the policy concern upward to personnel that is truly able to impact the culture.
    To frustrate matters, locating appropriate contact information within the company structure requires investigative powers most people don't have time to activate. (Fortunately, I am able to take the time to check this out.) Compounding the confusion is that Rooms to Go Showrooms may be entirely awesome, yet they are not the entities responsible for following through on servicing the account and delivering the goods. Corporate apparently commands the customer service arms and delivery arms; they are evasive and elusive with the use of their contact information.  

    Today, I spoke with Courtney at the "We must publish a number but we don't have to actually serve customers on it" (1-800-766-6786). She refused to escalate the call and "confirmed with a supervisor that we cannot guarantee the window for deliver." I spoke with Nichole, reportedly at Corporate Offices (813-623-5400)have spoken with Meanwhile, our PAID FOR FURNITURE is being held hostage and we are unable to receive assurance that it will be delivered during a feasible window of opportunity. For now, all we can do is sit on our hands and hope that Rooms to Go will do right by us and act in good faith to deliver our paid for furniture this Saturday.
    - Kenneth & Tamaril M.
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Furniture Stores in Fairburn

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