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Deck Building reviews in Fairburn

  • A
    Southern Specialty Contractor LLC
    From the beginning to the end of the replacement of our leaky, hail damaged roof, Southern Specialty has proven to be a professional, thorough, and conscientious company to work with. Glenn and Steve were instrumental in ensuring, despite the rain, that our project was on track and completed to our satisfaction in one day! It was obvious that the hard-working expert crew knew what they had to do to get the job done, and we are pleased!
    - Wayne B.
  • D
    Survey Systems & Associates
    It didn't go as I would have expected. The person I was in contact with never really gave me a clear answer on the questions asked. The surveyors weren't professional because I expected that when they were finished putting in the stakes they would've showed me where my boundary lines were instead of just leaving pink tape in the four staked areas. I also think I was overcharged because there were 2 seperate transactions made.
    - Toni H.
  • A
    crowns empire builders
    If I could send you all a picture of the job I definitely would.  Crowns Empire Builders did an excellent job on my deck.  They were always on time, didnt leave any trash in my yard while they were there and it turned out exactly like I pictured it in my mind.  They did such a good job that I had them put up a fence to block a large drop off in my back yard.  I came out perfect.  They were very courteous and professional and I definitely recommend them.  In fact, I have already referred them to friends of mine who want a fence in their backyard.  In short, those guys are good.
    - Josie F.
  • A
    A Pros Touch
    They performed all services agreed upon, as well as a few extras they brought to my attention( at no cost to me).  They didn't cut corners and did a thorough walk-through at the end, providing touch-ups where needed. They made sure that I was 100% satisfied with all services performed.
    - M C.
  • F
    Mr. Handyman of the Southwest Atlanta Suburbs
    I have used this Handyman in the past, so you'll easily see this isn't some off the wall review, since its coming from someone who has had a great experience up until this situation.
    Back in 2014 Sep 30th, their tech Brent tried to cheat/steal money from me by double charging me for a simple door repair. He went from a fee of $450 for 3 1/2 hrs of work, to $365 and when I asked for him to send me the products which would cost so much, he said let me call you back. The tech never called me back but the Office manager Louanne did with a quote of $241 for the job, which sounded more inline with what I thought. Now, this office manager was to set the appt with my tenants but because my tenant didnt get back to them, they never let me know and days are just passing by without an appt date. I had to email about no appt being set and this is where I got the owner Mike Carney involved thru email. The office manager didnt like this at all, I take it, by the why she has treated me, since.
    On to the Downtrend:
    Normally, when a tech is at my property I'm contacted by the tech before they begin work, no one called me. I'm normally sent a invoice after work is completed but this also didnt occur and I emailed to find out if work was done and when would I receive the invoice. The nasty office manager sent me a invoice thru email with a nasty salutation and for what reason? Because I contacted the owner, to tell him how as a previous customer the quality of customer service is taking a serious hit? Because, I reported to the owner that a tech tried to over charge me and the office manager didn't seem to have a issue with it? From this incident Mr. Carney told me to contact him directly, if I have any issues going forward and i said ok. Mind you... Mr. Carney (the owner) also mentioned to me that he has had communication issues with Brent as well.
    So, in Nov  26th 2014, I made an appointment  with Handyman to repair my deck, the office folks (all of a sudden) lost all my contact info, address etc, so I found that odd being this is like my 6th job request but whatever. I was greeted coldly by a normally warm phone person by the name of Vanessa, who now seemed irritated that I was on the phone and was very short with me in commentary, which wasn't her normal character (see previous reviews to see my comments on how outstanding Vanessa was to me). Vanessa told me there wasn't a open date until Jan 19th 2015 and that she would set an appt with my tenants.
    I emailedMr. Carney to tell him that, on Jan 13th it seems no appt was set and out of nowhere the tech actually wasn't booked till Jan19th like I was told back in Nov (I guess they thought i'd get someone else to do the work...not). It seems a office person left a message for my tenant and when my tenant called back, no one picked up, so she left a message and no one ever contacted her again and she called another day. After all this back and forth with no follow-up from Handyman, it seems now the tech, I wanted was booked thru Feb and 1st available was now March 3rd, which was simply amazing to me. All of this, I found out on Jan 29th and I originally contacted them on Jan 13th. I emailed Mr. Carney because I wanted to find out if the tech was really booked up thru Feb and you know Mr. Carney's response, sorry it seems we're not able to service your needs. WOW, what a great response to a customer that's been given the run around for over 3 months. This company treats ppl horribly when you expose someone in their office for the disrespectful or dishonest ppl they are.
    You can find better than a company that treats Angies member in such a way, when all we want to do is get reliable and professional ppl to do work. There is no accountability with this company, since the owner gave a clear message to his workers, you guys can treat the customer like trash, if you want, it doesn't mean anything.
    Don't waste your time with this company and their rude office manager.
    - Terrace B.
  • D
    East Point Handyman Services LLC
    It started out well, with Randy telling me he could do the job and to just give him till the next week where his schedule opens up (call made on Feb 3rd 2015).
    I advised my tenants that Randy would be getting in contact with them to schedule a day for the deck repair. About 4 days after I told them this, my tenants contacted me stating that no one called them and I contacted Randy again. He mentioned that it slipped his mind and that he would get in contact with them before the weekend. The following week I get a email stating that after mapping out the property its out of his service area, mind you I told Randy when we spoke, where the property was and he said he serviced the area and on top of that, on Angies, there are 7 other members that have had work done within 5 miles of my property.
    I would say find someone else who is a little more reputable and professional. Organization is key in providing quality work and this company is still trying to reach higher standards, you can find those standards without going thru the hassle of thinking you've found a good company and you didn't.
    - Terrace B.
  • D
    EXOVATIONS of Atlanta
    Bait-and-Switch??  You decide.......

        I called Exovations to get a quote on a deck job that my wife and i wanted done. We wanted our cur
    rent deck redone with new planking and railings as well as having it expanded. I called Exovations and set up a date for them to come out and estimate the job. The rep scheduled to come out called me 1 hour prior to the appointment and even showed up 10 minutes early at our house. I have to give them kudos for their professionalism to this point. I explained what we wanted done and left the rep alone to make his measurements and draw out what needed to be done. About 30 minutes later, he came to the door and we sat down and went over his pamphlets of info he gave me explaining about Exovations and what we could expect from them and the warranties and so forth. I thanked him for coming out and he left. He then contacted me via email a day or two later asking me if I had a chance to talk it over with my wife. I told him that we were waiting on 2 more quotes to come in and would be in touch with him in a couple days. He responded and told me he understood and reminded me that Exovations matches quotes. I am posting his direct quote responses in bold. "Don't forget about our price match guarantees. I really want to work with you guys and would appreciate the opportunity to have the last look. I will do what it takes to earn your business!"
     
    One of the quotes from a competitor (from Angies list) came in $2,370 lower then Exovations. When I told this to the sales rep, he asked me to send him the quote and told me it did not need to include the competitors name in the quote. Here is his direct quote reply: "Can you email me a copy of the competitors quote? I don't need to see what company it is. If not, I can try and swing by and pick up a copy later this afternoon or tomorrow morning." I told him via email that the only way I could send him the quote without the company name on it was to copy and paste onto an email to him. His reply to my email was: "that works". He then wrote me an email asking if the competitor was warranting the deck. I replied to him that I was told there was a 3 year warranty on the deck from the compeitor and would receive that in writing if we chose them to do the work. My Exovations rep then sent the quote I emailed him to his sales manager over this past weekend. Today I received an email from the Exovations rep stating that they could not match the quote I got from the competitor due to the warranty sounding "suspicious" and them not knowing if it was a real or licensed contractor from the quote I sent them (even though I was told that I did not need to include the contractors name in the quote). However, Exovations evidently thought the contractor was real and licensed enough to offer to meet me half way in the difference of the quotes. Here is the direct quoted email denying the price match: "I spoke to my sales manager this morning. He told me that because the other company offers such a suspiciously weak warranty and we only have an email to go by instead of an actual quote/contract (which I was told was ok ) we cannot match the price. He did say, however, that he would be willing to meet you half way. I will understand if you decide to go with the less expensive deck as I have lost lobs to lower bids before."
     
    I am a person of "say what you mean and do what you say". Obviously Exovations does not follow that same logic or business practice.  This is exactly what Angies list is for. To weed out the good and the not so good. The competitor is happy to have our business (especially in this economy) and will receive all the praise it deserves here on Angies list after the job is finished.
    - M S.
  • A
    QC Construction Llc
    Responded quickly to my call and came out quickly to review work to be done and quickly sent me an estimate (through e-mail). Kept in communications with me (when he would be out, etc). Did deck work in one day and the inside work in two days. Picked company from Angie's List.
    - CHRISTOPHER B.
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Deck Builders in Fairburn

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