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Dog Grooming reviews in Ellerslie

  • A
    Playful Pups
    My dog was attacked and injured by another dog at this kennel and I'm still giving them an A. Read on.
    I visited playful pups by appointment to see the facility before dropping off the knuckleheads. The front area is impressive with multiple playrooms for smaller dogs separated from the lobby with big glass walls. I think the reviewers who describe the facility as "cage free" must only see this area. *Edit: cage free daycare - yes. Cage free overnight boarding - no, and logically so. Larger dogs play in the back. The back area is huge and open like a warehouse. There are typical individual wire kennels (good quality, permanent installation, not a mish mash of second hand portable cages) and large play areas separated by fences. Like any boarding facility its noisy and doesn't smell like roses. There's also an outdoor play area which appeared to be 3 former drive through lanes for a bank. This seemed strange at first but the concrete was clean and it's covered by a solid roof - not a bad use of space. It was explained that the dogs sleep and eat in individual kennels and have multiple group play times throughout the day both inside and out. It looked clean and there was good energy among the dogs playing there so I booked it, dropped off our 2 dogs the next day and traveled to a business conference.
    I got the call about the attack the next day. The owner called personally. He was genuinely concerned and apologetic. My pit had playfully nipped at the legs of a husky and the husky chomped down on my girl's head twice - not playing. They took her to the Northside animal clinic where she was sedated and the 2 largest gashes (both over an inch long) were stiched up. The owner picked her up later that day and returned her to a private kennel where she spent the rest of her stay, closely monitored. He was candid about the situation, but explained things as delicately as he could - clearly unsure of my reaction. My feeling is that they're dogs and these things happen from time to time at any dog park or kennel where group play occurs. Playful pups supposedly gives every dog a 'temperament test' before releasing them into a group. I don't know what this test entails, but apparently the husky checked out ok. Obviously there's still some risk and for me that risk is worth it for my dogs to be active and social. The owner called with updates a couple more times throughout the day. Everything was handled very well. 
    When I picked them up, both dogs were bathed, which I was not expecting. I'm not sure if this is standard, or if they were trying to soften the blow of the sight of my poor girls frankenstien head. The owner was there and went over everything that was done once again, gave me the paperwork from the vet and offered another apology. When I dropped my dogs off I signed a form stating that if they injured other dogs, I'd be responsible for the cost of any emergency vet care. I assumed the owner of the husky signed the same form and got the bill, but when I asked, the owner told me he picked up the tab for the vet visit himself. It was considerably more expensive than the cost of the boarding, so Playful Pups actually took a loss on our stay. Furthermore, when I paid I didn't ask for a discount but it came out to be a bit less than I was expecting. The other employees there commented on how good my dogs were. They described their personalities and playing habits to a tee. It was clear they gave them some real attention. Everyone was very friendly and professional and the attack, while unfortunate, was handled as well as I could have hoped.

    - Joshua C.
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Dog Groomers in Ellerslie

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