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Auto Repair reviews in Decatur

  • F
    Benefield Automotive
    ****NEVER GO TO THIS SHOP **** YOU WILL REGRET IT**** BRING EXTRA CASH BECAUSE THEY'LL END UP BREAKING SOMETHING. My goodness the worst mechanic shop in the world. you are guaranteed to leave the shop with something else broken they wouldn't let you know about. Apparently Russ and Lori would NEVER break anything, when Doug (store manager) is out of town for weeks how would he know? It irritates me that I get done paying a $400 bill and now something else is broken. You can forget about talking to Doug because all he throws out are scenarios that have nothing in relation to your scenario. This is one of those companies that needs to go down in the ground. This company is going no where. Basic oil change shops can do better than this shop.
    - Daphne J.
  • A
    Avondale Independent Honda
    They were prompt, professional, and willing to work within my budget. They always came out to the same as or less than their quote, and they'll forecast future repairs and give me an idea of a timeline without forcing expensive solutions down my throat.
    - Taylor L.
  • A
    B & E Auto Service Inc
    Alternator died on the way to work. Called B & E for a recommendation on a tow company, and had it towed to them. They had it turned around and had it ready before close of business the same day. Boom, problem solved. I'll be back on the road in the morning. Thanks B & E.
    - JOHN M.
  • B
    Jim Ellis Volkswagen Atlanta
    Their service was good. They were nice. They've been pretty nice since we've been going there. It was professional. They kind of moved us in and out pretty quick. They could be a bit more personable. Their service cost has been a little high but it's because it's a dealership.
    - Wesley G.
  • A
    Pure Decatur
    They are more than excellent I could not recommend them highly enough. I don't know if they are just a small business or locally owned but it's the same few guys in the front all the time. They are punctual they do everything they can to help you out and get your vehicle to you as quickly as possible. They do wonderful work, great recommendation and the pricing is unbelievable. They are honest with you! I can go on and on!
    - Florence M.
  • A
    R N J Automotive repair
    It's a good company. He is very good. The way I found him, his cousin was my mechanic when I lived in North Carolina. I loved him so much that when I moved here, I called him one day because I didn't know where to take my car. He said, "Believe it or not, I have a cousin,".  Then I found his cousin. They are just good, decent, honest, reasonable people that are not out to take your life away. They are out just to do your car. They are very good people, very good mechanics.
    - Barbara O.
  • F
    Six Star Service
    Oil change ok. I write this review regretfully as I was previously a satisfied customer. BUT mechanic informed me I had a bad wheel bearing that needed replacement. I have subsequently had car examined by another mechanic for a bad wheel bearing. I DO NOT have a bad wheel bearing. The company is recommending un-needed work to increase revenue. This is inexcusable. This is the stupidest business model ever as there is no telling how much work I subsequently would have had done. Now they will get nothing. So I must warn other customers that this company will tell you that you need unnecessary repairs to your car. They cannot be trusted.
    - Calvin J.
  • A
    The quality was excellent. The guy is a Georgia Tech graduate in Engineering and he loves being a mechanic and he has been a mechanic for 30 years so he's not a dummy. When I take my vehicle there I know it's going to take him a while because he's busy and sometimes I don't get it back when I want it but I go in there knowing that.
    - George W.
  • F
    I can't believe this place is still in business. I've owned several BMWs and only had great dealer service (until now). I recently moved to Atlanta and last June I was shopping around. Nalley had a the best price on a certified X3 in the Atlanta area so I told the salesman I'd buy it. I was out of town so I sent them a check for the full amount and agreed with the salesman that I'd pick it up in two weeks. What could go wrong - right? Came in on the agreed date to pick up the car and the salesman I was working wasn't working there any more. I think he was fired based on weird reactions I was getting. After several secret conversations and creepy whispers between sales managers. They found my paperwork and then after waiting and hour for them to "prep" the car another person came over and tried to sell us additional scratch and tear protection plans. Not a good first impression. Finally got the car but the floor mats and owners manual were missing. They also said the title and tag would be mailed to me in a week or so. The new sales guy called about a week later and said the manual and mats were in. No they don't deliver, I had to set an appointment to pickup the manual and mats. Got to the dealer at the prescribed time but the salesman was out to lunch (or maybe didn't work there anymore?) and nobody knew where he had put the mats or manual. I'm there with my wife for over an hour....To pick up floor mats and a book! Four weeks later I noticed that my temp tag is about to expire. I call but the salesman whom I last dealt with but once again, he no longer works there. After being transferred to several different people I'm the transferred to the "title department" at the dealership.... all they can tell me is that they will look into it. On the day my temp tag is to expire I call back and finally get someone who understands why I'm getting anxious. Actually she is not only very good but embarrassed over what I'm going through. She puts me on hold then tells me that they registered the car to the wrong state and sent the title to the wrong address. Legally I don't even own the car I just paid 38 thousand dollars for?... God bless Nalley. Next day, Investing another few hours at the dealership I finally get a new temp title. I get a Georgia tag and title in the mail about 7 weeks after I bought the car. I wonder what would have happened if I didn't just happen to notice the temp tag was about to expire? I've had several service appointments since. If you use Nalley service you know you need to allow an hour to pick up a loaner and an hour to an hour and a half for them to get you your car back after they are done. It's amazingly inefficient since there has to be a hundred people working there. Most carefully avoid eye contact which I think is a condition of employment. My best advice is to pay your teenager to wait in Nalley's service waiting area for you. Best 15 dollars an hour I ever spent! Next..... The thermostat goes out. Check engine light on... I make an appt, wait an hour, get a loaner, bla bla bla. They call back to request the loaner back because it will take a couple of weeks to get the thermostat and my car can be driven w/ an open thermostat. Which is true but it's January and w/o a working thermostat, the car takes forever to heat up. Nice to have a luxury car -right? I comply assured my service adviser will call me the second the part comes in. I should have said "no, I'm keeping the loaner". A month later I call on a Saturday to check on the status and learn that one cannot reach a service adviser on a Saturday. All Saturday calls go to voicemails or just ring. On the following Monday I reach a human who assures me I'm on the list and will be called the second the part comes in. Next month, same story, almost exactly.. Then, late February I call again and learn that the part has been in for a "a few weeks" and bless their hearts, I can schedule an appointment. Where is my son? Hope his price is still just 15 bucks an hour! Then the straw. I get a flat tire north of Atlanta about 20 miles. A tire store is luckily right there so i pull in. Guess what? No lug nut key!!!! Nalley has manage to screw me remotely!!! I call BMW roadside assist to tell me all the possible places it could be. But nope... Not there. No way other than to go to a dealer to get a wheel off. Nalley - Never again! In fact, after this, I may never go BMW again.
    - steve h.
  • F
    I took my vehicle in for brakes and asked them to check power steering fluid. I was told my car probably had a recall for the power steering work and they would check. Yes, I should have checked but I had brought my car in for oil change and they are local so I didn't. Upon leaving my vehicle next day I was told my car was not covered for power steering hose recall. I paid $170 for the hose replacement, labor not included. 5 months later I took my car to the Acura Dealer and was told the work on the power steering was indeed covered and was not done. I showed them my receipt from Accurate Automotive and they said, "the work was not done."
    I suspected something was wrong when I picked up my vehicle and the owners were nowhere to be found. A person who shares a business with their location processed my payment and gave me my keys. 
    - David & Therese C.
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Auto Repair Shops in Decatur

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