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Computer Repair reviews in Dahlonega

Real People ~ Real Reviews ~ Real Results

  • I called about a problem I was having with my Dell Inspiron 530 Desktop Computer running Windows XP.  They told me that the Operating system had become corrupted and would have to be reloaded and I would need to upgrade to Windows Vista.  i upgraded to Vista window for Business.  They sent me a disk and I loaded it after hours of backing up my files & Programs.  I loaded the disk and immediately had problems.  It would not authenicate my version using the code on the disk.  I got to checking that it had loaded Vista Windows for Business & Home from the same disk!   I called Dell two times to get this problem fixed.  They told me all they could do was send me a new disk.  I would have to backup all my files & Programs again & load the new disk.  I am a Consultant for IBM.  This outcome was most unsatisfactory in my experience.

    I am  charged at a rate of $230.00 to my customers for my time.  I can not work while trying to resolve this problem which took about seven hours of my time, plus the time I was on the phone with Dell.  Dell was not willing to do anything to make up to me for my toubles.  All I was looking for was a promise that they would put in procedures to see that this did not happen to any of their other customers.  They would not make that commitment.  To add insult  injury, my support contract was good for 12 months or four instances.  My calls to resolve this problem that was caused by Dell used up all my instances and they did not credit that back to me.  At that point my Tech. Services Contract was worthless.  Anther phone call from Dell Support was also worthless.

    I will ne buy another Dell Product or do business in any way with Dell Computers.  They could care less about the satisfaction of their customers based on my experience - A Dissatisfied Customer
    - Dewey L.
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Computer Repair Services in Dahlonega

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