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Door Installation reviews in Cumming

  • A
    RCCHandyServices
    I would HIGHLY recommend Robby Crawford, RCC Handyman Services! He was extremely thorough, always on time, SUPER knowledgeable and very neat! Everything was always spotless when he left. The thing that I liked best about him is that he had a well thought out plan of attack when he arrived on Day 1. He came well prepared and didn't have to run to the hardware store a thousand times to get materials as he tried to figure out how to fix our problem. He was very methodical in diagnosing and repair the water damage around our door frame and entry way. He went above and beyond in making sure that everything was addressed and that we were water-tight! I have a tremendous sense of relief that the job was not only done right but with the utmost amount of care to make sure that the problem is permanently resolved.
    - Laura B.
  • A
    M&M Home Exteriors
    Marc and Fernando displayed their ability and willingness to communicate from the start with lengthy discussions as we initially scoped the project with Marc; and upon acceptance of the bid planned the work with Fernando and their crews. Every crew was highly proficient and open to communication and any changes to the work we suggested. Marc and Fernando both stated that quality work and our satisfaction were their primary goals, they proved that to be true. In a project of this type there are always unforeseen issues with the home. In our case a window and garage doors were in need of replacement. Also a rear exit door needed to be re-framed. All of these additions were priced fairly and completed at the same high level of craftsmanship seen throughout the project. I could not recommend M&M more highly.
    - Michael W.
  • A
    Pinnacle Window & Siding Co
    Pinnacle provided excellent service through the entire process. My door was not a standard size so it had to be special ordered. They kept me informed when to expect it in, and scheduled it right away when it arrived. Robert and his crew did an exceptional job with the installation. The trim/finishing around the door looks so much better than it did before. I would certainly recommend them and would use them again!
    - Lisa Y.
  • A
    Reface Cabinets
    After weeks of research and reading reviews, my husband and I met with a few companies who refaced cabinets. We made our decision as soon as we discussed our project with Dennis Callahan with Reface Cabinets. He was very professional and, we felt, knew exactly what we were attempting to accomplish. Once the plans were finalized and materials were ordered, it was not long before we were ready to begin our reface/remodel project. We could not have been more pleased with the team, Daniel, Mark and Ken, who would be doing the work. They had great ideas and were perfectionists. When the job was completed, we knew we had made the right decision to use Reface Cabinets. Dennis and Jan have been great to work with throughout the project. Any question or issue that came up was addressed quickly, professionally and to our satisfaction. We highly recommend the team of Reface Cabinets.
    - Cynthia W.
  • A
    Pinnacle Window & Siding Co
    The estimate went smoothly with everything explained. The windows came as projected. The installation crew was great. Work was done quickly and clean-up was thorough. New windows were explained and demonstrated for us. Could not have asked for more. Would definitely use Pinnacle again.
    - Sharon W.
  • A
    Pinnacle Window & Siding Co
    It was excellent. The sales rep came out promptly after I called and answered all my questions, the owner came out to do the measurements and I was kept informed all along the way about the order and scheduling. The original windows were about 25 years old, difficult to remove and there was decayed wood in many of the frames which was all replaced (even on frames on windows that were retained (garage and picture window)). The job was not easy and took longer than expected - the crew was excellent, patient and took care of every detail. You could tell that they care about the quality of the work and would not leave until they were satisfied. The new front door (and storm door) are very nice and I have already received compliments. We can tell the difference in the house already! The owner called twice (once during and again after the job was done) and this customer service is great!
    - Denise T.
  • A
    Doors by John
    John did a great job.  Very professional and did what he said he was going to do in the timeframe he committed to. Have had 0 problems since he finished the job.  Very friendly and knowledgeable.  I would recommend John to anyone needing work on their doors!
    - Rick G.
  • A
    JAMES ALTMAN HANDYMAN
    James was punctual and professional. He solved 2 long-standing issues that another handyman could not solve before him. This is because he is quite resolute in getting to the bottom of a problem. His knowledge and problem-solving skills are quite evident if you observe his work.
    - Ravindra N.
  • A
    JAMES ALTMAN HANDYMAN
    James was punctual and professional. He solved 2 long-standing issues that another handyman could not solve before him. This is because he is quite resolute in getting to the bottom of a problem. His knowledge and problem-solving skills are quite evident if you observe his work.
    - Ravindra N.
  • F
    Green Basements and Remodeling
    You have heard you can?t judge a book by its cover. Sure Green Basements & Remodeling has HGTV logos on their ?cover?/shirt sleeves and some pretty pictures in a website and ads. 
    The experience up front with our salesman was great. Picking out finishes in their Roswell showroom was a positive plus over other contractors. GB&R started work to finish our basement prior to pulling permits which were pulled in the second week of September after work started.
    Part of their quote does not include the HVAC aspect up front. Instead they rely on a third party HVAC vendor. But when their HVAC contractor could not get his quote to us as promised it had questionable items in his quote.  We called that vendor and after not being convinced called around to ask about such a quote. We called other HVAC companies including one in Savannah with no ?skin in the game? agreed that you should match ratings on both aspects of a new HVAC system. Michael T., part of their management team, was on site the day after we got their vendor?s quote. He pressed us to make a decision that day. Things with GB&R went downhill quickly once we decided not to use their contractor of choice. Instead, we wanted someone from a known reputable company who is going to be concerned with the long term relationship of the customer and servicing the HVAC system down the road, rather than just slap something in place. 
    GB&R management complained verbally and in emails stating the reputable HVAC contractor hired through Costco held them up. The mechanical system was installed just after framing was complete. Oddly our HVAC contractor was on site for 3 days straight and has been the only subcontractor that has been on site for consecutive full workdays. We were told GB&R work would be done 6 days a week from 9:00 am to 5:00 pm. We would have been settled into the new space by mid November had that been the case. 
    GB&R provided a lockbox in which we placed a key to the house. We found the first lockbox did not actually lock. Our initial Project Manager, a very nice, gentleman replaced it happily.  This first PM worked hard to listen to our concerns and went out of his way several times to discuss issues. 
    As people would leave for the day, we would be certain doors and windows were locked and lights were turned off. On a lark, I thought I?d check the lockbox. I was unhappy to find workers did not lock it. I brought that to my PM?s attention. It happened another time. I took the key out and told them they?d have to come to the front door when needing into the basement. They were not thrilled with that, but they needed to be mindful of our safety and security especially since the workers are nobody we know. They are encroaching in our home and should have maintained a level of trust. Eventually we put the key back, but they lost trust again later.
    As we had questions, we would ask them. Our paramount concern for the project was sound isolation between the main floor and the basement. Nobody could tell us much with the exception they would use a Green Glue product. We contacted the manufacturer asking how their products should be applied to provide the level of privacy and sound isolation. That email was forwarded to Laura Green and Michael T., her top manager. 
    Meanwhile, we had a change of the Project Manager. The former pm and new one met us on site to handoff our project. The new project manager has flat out lied to us several times. One lie was told about sound insulation that was allegedly installed our existing insulation.I pulled some of our insulation down in front of him only to reveal nothing else was in place. We asked more about how Green Glue was going to be used to do the sound isolation install. He nor anyone prior would/could answer that. 
    With the exception of getting items from a basement freezer or unfinished storage room, we did our best to leave the workers alone. I later explained to the new PM that on weekends we do go into the basement to clean the space so dust and debris did not track into the home. He had the gall to tell say we needed to stay our of our basement!!!! This from someone that is a ?guest? worker in someone?s home. Someone to be trusted to oversee ?Jose, Luis?, and the rest of the gang working in our home. I had to totally ignore the comment to keep from kicking him out of my home.
    One Saturday, the first of 2, a single man and his 8-10 year old son showed up to do sheetrock. Shortly thereafter, the PM came on site advising GB&R would be hauling off the pulled insulation. I insisted they would not take such away. The PM lied again advising they brought in extra insulation. However, I reminded him the floor joists were fully insulated throughout the entire basement. The lie is not appreciated. You did not bring in extra R19 insulation just to pull it down. AND you had stated the rock wool would be installed above the existing insulation.
    Regular sheetrock was put above the walk in shower that is to be tiled. Wonder board was not used in the new bath area at all. They pulled the sheetrock out of the shower ceiling. They only applied a little green glue to the sheetrock and screwed it to the joists. We again questioned the integrity of that install. Michael T. came on site and we demonstrated a stereo playing moderately in the room above. There was no sound isolation. We reminded him of the Green Glue email and he said one can spend thousands of dollars to insulate against sound transference. They ran out of Green Glue. Michael showed up again with a ?competing product.? However, upon looking at it, the product was caulk for seams. It was not a competitor to Green Glue. He agreed to install a test room of the second layer of sheetrock with Green Glue and let us test before doing the rest of the basement.
    While the husband was not home, the wife was. Nobody came to get the owner to test the install. Instead, they sped through installing the second layer of sheetrock with Green Glue on the ceilings. By the weekend, they had workers arrive after 6:00 pm to tape and mud the ceilings for 2 days. This was the final straw.
    Add to the situation, Green Glue does not recommend use of special insulation. They only required sound clips be applied to the joists and metal channels would hold sheetrock away from the joists to keep sound transference from vibrations to a minimum. GB&R chose not to follow the manufacturer?s own recommendation. 
    The corporate culture with GB&R is to sell a design and give a 3D drawing of only a few spaces, in our case the kitchen and bathroom. There are no real drawn plans for any of their subs to work from. Everything is communicated in another language as it is about to happen. Consequently, all is tied to the project manager for which we have had two.
    One PM who listened and did all he could to work with the customer. But not even he could get framers to do what needed to be done the first time. He had photos of the space and circled where extra support blocking was needed. Although he spoke the language of the framers fluently, they just did not get things right. It would be one thing if it happened once. But this occurred at least 3 additional times.
    An additional wall needed to be framed in our mechanical room to handle water and electric going through the studs. I just happened to need something out of the basement storage and ended up snapping a picture of the wall 3 feet away from the wall to send to the good PM as the framer was driving away. The framer was told to return promptly.
    The door to the basement from upstairs was moved to a new location. We?ve repeatedly advised it was not hung well. It has gaps greater than a 1/2 inch. The jam on the hinge side is not attached to the framing which was obviously too large for the door. GB&R?s second PM and Michael T. said trim would ?fix it? and by that they meant ?hide? the gaps.
    You don?t always get what you pay for. Why should they expect me to hire a Mike Holmes to come in and make something right, when they should do the work right in the first place? Legal counsel has shown how they have repeatedly breach the working relationship and the contract. At this writing we are kicking GB&R to the curb so we can complete the project and enjoy our home to it?s fullest as it was to have been by now.
    STAY AWAY from Laura Green and her crew from Green Building & Remodeling or future incarnations of this incompetent and irresponsible company.
    - Michael B.
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