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Basement Waterproofing reviews in Conyers

• F

  AquaGuard Foundation Solutions

  I had these folks look at a basement rack leak in October and after back and forth negotiating via phone and email I agreed to allow them to do the work. The salesperson took a $920 deposit on 10/19/2017 and said he���d e sign it for me. Apparently he did so and emailed me a contract that had my name ���signed��� to it but is not my signature because I haven���t signed Anything at all. They scheduled it for December 13 and I wasn���t happy about waiting so long but I felt sorta stuck. I couldn���t get on the schedule without a deposit. I had another company come out and their price was actually lower for a similar solution and they can do it in a week. My Aquaguard salesperson bad mouthed this other company something fierce and said I shouldn���t trust them. After a day or so I requested the $920 refund from Aquaguard and I was informed that I didn���t cancel within 3 days of the agreement I signed so I can���t get the refund. Say what? I didn���t sign anything! He e signed it. I told him that wasn���t acceptable but he is a nice guy so I���m continuing to negotiate a lesser solution that comes with a 10 year Warranty instead of lifetime with him. The more I think about it the more I don���t think I can trust Aquaguard. They actually think I���ll let them hold the $920 deposit hostage so I���ll agree to some deal for them to do the work which is scheduled for 5 more weeks from now ? And I went back and looked at all my email. The cancellation agreement that was attached to the agreement he e signed is the only version of any of the quotes that had a cancellation agreement on it. A cancellation agreement or a 3 day cancellation was Never mentioned and I had no idea one of those would be sneaked into the deal and put into a final version of their agreement but no previous versions that were emailed to me, and then e signed without my actual signature and no mention of the added piece of paper that said I only have 3 days to cancel so I completely missed the cancellation agreement because I had no idea they���d do that. Now, I���m posting this review, I���m also posting a google review and I���m going to file a BBB complaint and call the state Attorney General���s Office to report What I consider to be unscrupulous. I very likely would have wound up using them for this lower cost solution, and still might, but I absolutely will not finalize any new agreement with them attempting to basically steal my $920 deposit or use it as leverage to get me to let them do some work for me. I���ll post an update when the situation changes because I refuse to be taken advantage of
  - Gregory V J.
• B

  AquaGuard Foundation Solutions

  Aqua Guard arrived promptly, we looked at all of the areas of concern.  They provided a quote for jacks under a sagging beam, and our stairs
  I was put-off by pricing for waterproofing services that I did not want or need. 
  
  
  
  - Laurie A.
• A

  B-Dry Waterproofing and Foundation Repair

  Did an excellent job of waterproofing our leaking basement wall. During heavy rains one of our basement walls leaked a river of water. Never had another leak since completion of their work even after a number of years and many heavy rains.
  - COLLEEN S.
• A

  Sundry Waterproofing

  Everything went great! From first contact with Curt who scheduled the quote, Randy to quote the job, and then Jonathan and his team of two to fix everything, the team at Sundry was awesome!
   I called to schedule to have someone come out and give me a quote after our basement started leaking like the titanic. We had been quoted a repair about 8 years ago for over $10,000. There was no way we could afford a project like that so we were glad that Atlanta went through a drought. With over 95" of rain at our house this year, the basement began to flood again. Two days before Christmas and 7" inches of rain of rain later, we bailed for 2 days straight. 
  To Angie's List I went! I sent two Internet email requests to others on Angie's List companies but Sun Dry you had to call! Gasp! They had great ratings on Angie's List and they were more local than the National names for waterproofing (one which previously had given me a $10,000 quote).  Curt answered the phone! Scheduled an appointment the following week. He called to remind me of the appointment the day previous to our scheduled time, told me Randy would be there to walk through the job and reminded me the quote was free so ask lots of questions. 
  The date of the appointment arrived and I got a call from Randy that he was running about 45 minutes behind. He had been caught up on another consultation but would arrive at our house as soon as possible. Really? No one ever calls these days when they were going to be late! So I began to think the consultation would be less likely a car salesman, high pressure "deal" like 8 years previous. 
  Randy spent an hour discussing the pros and cons to the two or three options we had. (Though I had done some research already to what I wanted). The lifetime guarantee sold me on the interior (which I did not want to do) option.  Hey if I can guarantee a dry basement to the buyer of my home...that was a done deal!  He never pushed any add-ons and told us we did not need some additional expensive repair work. He did tell us if we wanted certain additional things done that Sun Dry could do them but never pressed the issue. Even answered a non-related foundation issue that we had of bricks falling of the garage with not a big issue, just cosmetic. Our Twenty -Four year old house has its issues!
  I knew the price range of the job after talking to several people who have had their basements repaired in Conyers recently.  It was a fair price, the 10% coupon on Angie's list was honored and away we signed. 
  Curt got us scheduled, he called twice to confirm the job and told me when the crew would arrive. He missed the guesstimate by 5 minutes. :) Jonathan arrived at 9:35 am. His crew was professionally dressed and ready to work.  He walked me through what he was going to do for two days. My husband and I both work from home so just to let you know the first day is LOUD! Randy told me they would Jackhammer and away they did! The entire outdoor front drainage system was done the first day.  Cleaned up and not a piece of  trash to be found. Day two: Jonathan and crew arrived on-time and ready to work. The interior drainage system and cement job was done by 6:00 pm as promised.  Basement is cleaned as well as to be expected. Jackhammering does create quite a mess but most of our unfinished basement "crap" was covered in plastic by the crew.  There also was some additional damage that Jonathan felt needed attention and did the work without any additional charge. "We did not charge you for the additional wall repair, but it needed to be done and done correctly." Really? Again, Awesome customer service from the first phone call to every detail in the basement! 
  The biggest kuddo, besides the complete professionalism, was Jonathan engaging my 8 year old son who loves to work with his hands. He told him what they were doing, joked he could work with the crew and was great with my over-curious son. They even told both my kids they could leave their "mark" by writing their name and putting their hand prints in the concrete if it was okay with us. Yes! they loved it and now we have a personal memento of all the hard "bailing" work we did this year.
  I took a picture of their "signature" to mark the occasion. 
  One additional note: I am on the Board of Directors with a gentleman who owns a home remodeling business. He knew of my issues in the basement this year.  We were laughing over all the issues in my basement and that I FINALLY fixed my issue...Him: Who are you having fix the basement? Me: Sun Dry.   Him: Really? (Shaking his head), they do all my waterproofing in my remodels.  Any problems we have had at all, they handle it immediately. You dealing with Curt?
  I knew then for sure I had picked the right company.
  Bring on the rain and let me toast a glass of wine to a dry basement. If not, I am calling Curt to send back Jonathan!!
  
  - STEPHANIE G.
• A

  Falcone Crawl Space & Structural Repair

  This was an excellent deal and I was more than happy to take advantage of the offer.  The crew was punctual, friendly and quick and the install was super easy.  Customer service was outstanding when we spoke on the phone.  I highly recommend this company.
  
  - heather m.
• A

  The Dry Warriors

  They were very helpful and did a great job. They were on time, very professional, and the pricing was good. When I called them they were very responsive.
  - beverly s.
• A

  American Crawlspace Solutions

  Great! Very pleased with work and service. Definitely recommend highly.
  - Carolyn R.
• A

  AquaGuard Foundation Solutions

  unknown
  - Christine W.
• A

  AquaGuard Foundation Solutions

  On time professionals. Answered any question we had . System works great! We have had 26 inches of rain since install with no water or mildew in our basement !
  
  - Sue N.
• A

  Sundry Waterproofing

  the service was great the crew was on time and professional the forman Hugo was awesome. I would use sundry waterproofing again.
  
  - Hugh H.