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Tile Installation reviews in Commerce

Real People ~ Real Reviews ~ Real Results

  • The house I bought had tile in the bathrooms that were installed by Flooring & Tile Superstore of Conyers, GA. Shortly after we moved into the house we noticed that one of the separators they put in when they install it was still in the grout in one bathroom and in our other bathroom part of the floor was not even grouted. The company called and told me that someone would be out early the next morning and the guy showed up late in the afternoon. He did not speak English well and I couldn’t understand a word he said. I showed him what needed to be fixed. When he finished it looked okay but upon closer inspection we realized that when he took a screwdriver to the grout he to get the separator out he cracked 3 of our tiles and the grout was not the right color. I called to complain and sent pictures to the company. They sent out their supervisor Patrick who looked at the tiles and he said to my husband and I that the grout was all different colors, and would we like it to match? We told him that we would like it to match as much as possible. He said he would take care of that. A month later they sent the same idiot out with a helper. I couldn’t believe it, then the supervisor Patrick came in after them and I told him I wasn’t happy to see the same guy back here and he told me that he was going to stay to make sure the job was done right. The guys were finishing up and asked me to take a look and I asked them about matching the colors up. They couldn’t understand me and Patrick the supervisor had left before the work was completed. I had to contact Faith at their office. She told me they were not going to do that. I took a closer look at their work and the grout lines on my tub are not straight and one tile is cut at an angle to come over my tub and the three tiles they replaced do not. Today Faith called me to inform me that they were not coming back to fix their shoddy workmanship. At this point I am going back to the builder and if he doesn’t get it done right then I have no choice but to sue over this matter. I wouldn’t recommend this company to anyone.
    - Pamela P.
  • He had to pull tile up and redo 3 times because it was not level and looked horrible. After having to buy all extra tile, he claimed the reason every piece in replacement box gone cause he accidentally broke the rest. I think he took it for himself, it still looks horrible, red mud in grout, he made a horrible mess, looked like a homeless man, and i just hope i can save the next person before they hire him.
    - Alesha W.
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Tile Installers in Commerce

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