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Locksmith reviews in Columbus

  • A
    Southern Lockout
    I have an older car with automatic locks and this morning I started it to warm up. I got out to wipe condensation off the side windows and the doors locked! I called Southern and Richard responded right away. Within about 15 minutes he was there and started working on getting my back into the car. The car is an older Porsche 928 and after trying a couple of different techniques he was unable to open the doors. He kept trying and although it took over an hour for him to get in he maintained a friendly and optimistic attitude until he ultimately succeeded. I would call again and recommend to anyone needing a locksmith.
    - Jerold P.
  • A
    POP-A-LOCK
    Easy to schedule thru centralized call center. They arrived within 30 minutes as promised in well-marked vehicles. Service completed quickly and paid with a credit card. I thought it was a bit expensive, but I don't have any other estimates or experience for comparison. Would definitely use again, especially if urgent locksmith service was needed.
    - Tim V.
  • F
    A Locksmith and Security

    The technician arrived at approximately 5:30 pm, with no phone call stating that he would be late.  His rationale for his late arrival was "I'm having a bad day".  With that being stated, he was given the option, by me the homeowner, to complete the job or reschedule for another time.  He stated that he would complete the job as he was already at my home.

    Throughout the approximate 75 minutes that he was in my home, his attitude was horrific!  He repeatedly complained about the locks, the jambs, or something.  While working on the first of six doors, he stated that the latch wasn't aligning and that he would have to do some type of adjustment to it, for which there would be an additional charge.  He was told that we were NOT going to start "nickel and diming the price", therefore he could complete the work for the price state by his employer or leave and I would have someone else do the work.  He decided to continue with the job.

    On the second door, I noticed that he was not replacing the deadbolt "face hinge" (not sure that is the proper term) and questioned why that was the case.  He stated that he would have to drill out a substantial amount of the door jamb because the existing hinge was a "wrap-around".  He stated that this procedure would weaken the overall security of the lock, at which point, he was told not to do that.

    When working on the third door, the screw covers were not installed.  When questioned as to why not, he stated that they were not in the box and he did not know where they were.  Since the boxes containing all the locks were never outside of my home once obtained, that was extremely interesting and unusual.

    While working on the fourth door, he again complained, about what this time I don't even remember.  I then questioned him as to whether I had said or done something to offend him as the entire process seemed to be a problem for him.  He again informed me of his "bad day", to which I stated then why don't you just stop and come back another day?  This was not a viable option to him, so he continued with the job.

    While working on the fifth door, the lever was installed backwards (facing the opposite direction of the other four) and though the screw covers were allegedly installed, within a short time following his departure, they both fell out, so there are now 2 locks that do not have the screw covers installed.

    When he decided that he was finished with his work, he prepared to leave without cleaning up after himself, without reversing the backwards lever to face the same direction as all the others, nor without ensuring the screw covers were properly installed.  He also had left multiple plates and screws in the boxes, and when asked why they were not used, stated that they were "high security" screws, which I "did not need".  I informed him that since I had paid for "high security" screws and locks, I expected that they be installed per the instructions provided by the manufacturer.  He stated that he could not do that on the same evening as it was now approximately 6:40 pm, but could come back at a later time to complete the job.  He requested payment for the job, which I refused to provide until the work was complete.  He stated that he would have to call his employer, who would not be happy.  I encouraged him to make the call.  He was unsuccessful at contacting his employer before he departed from my home, without payment.

    On 07/11/2014, the technician returned to my home, stating that Brandon wanted my phone number so he could discuss the problem.  I gladly provided the phone number and awaited Brandon's call.  Brandon called within a few moments to discuss the issues.  During the call, he apologized for his technician, stating that the previous day had been a "bad day" for him.  I stated that though I empathized with his plight, his bad day should not translate into a bad job for me.  Brandon agreed wholeheartedly and stated that he did not wish me to have a negative opinion of his company.  He stated he was out of town, but would be back the next day (Saturday, 07/12/2014) and would come to my home to complete the job himself.  I agreed to the same.

    Brandon did NOT present at my home on 07/12/2014 as agreed, nor did he call to cancel or re-schedule.  I did not hear from Brandon again until today, 07/25/2014 when he and the technician arrived at my home unscheduled, without even the courtesy of a phone call to schedule an appointment. 

    At the door, I informed Brandon that I would only allow entry of one of the two of them into my home or I would step outside to speak with them.  He attempted to insist that both needed entry, but when I continued to refuse, he agreed that I should step outside.  Upon my stepping outside, Brandon then stuck his foot in my storm door in an effort to hold it open and I had to ask him to remove his foot so I could close my door.

    During our attempted conversation, Brandon informed me that I owed him not the $177.00 contracted over the phone, but $240.00 for 3 "latch adjustments" that the technician allegedly did.  I stated to him that I told the technician we were not going to "nickel and dime" the job and that I was prepared to pay what we had agreed upon.  He became irate, interrupting me as I attempted to speak.  When I stated to Brandon that he was being rude and unprofessional, as I had listened patiently and courteously to him, he became even more irate, using profanity, i.e. "be f_______ glad I didn't come the first time" and "I would have had a d____ attitude".  At this point, I terminated the conversation and proceeded to re-enter my home.  Brandon then again demanded payment of $240.00, which I stated I would not be giving him.  He threatened to call the police, which I encouraged him to do.  He also stated that there would be a $2.00 per minute fee for time spent waiting for the police to arrive.  I laughed.

    I entered my home, locked the doors, alarmed my security system, and called the police myself.

    Two police officers arrived within short order, taking both sides of the story.  I told the officers I would pay the original $177.00 agreed to but would not allow Brandon or his technician re-entry into my home.  After a few rounds of "back and forth", I paid $191.16 (taxes were added to the $177.00-which was a labor charge as I provided the locks) and the police had them leave my property.  They were told by the police and myself not to return to my property.

    Now I have to secure another locksmith to complete and correct a half-done job that I have already paid $191.16 for.


    - Andrea F.
  • D
    A Locksmith and Security
    Rekeyed 6 doors and had to replace one deadbolt. The only deadbolt that they had was one that you had to use a key on both sides, no knob to turn, charging $35 for just the deadbolt. I could have bought one myself but would've had a different key for that door. Total cost was $270 with a military discount. Won't be using these guys again. I hope I wasn't charged extra for time because two guys were there and they had to redo everything because they forgot to insert a retaining clip in each door when they put them back together the first time. I would suggest asking for a written estimate prior to the work.
    - Stephen B.
  • A
    J P's Keys & Locks
    Grade A locksmith. I locked my keys in the car (with my Beagle inside) at the Walmart in Sanford at 11pm on a Saturday night. He got out of bed and had my car unlocked in 20 minutes! Incredibly professional and more affordable than any other company in Sanford. Defiantly putting their number in my phone for future emergencies!
    - Jennifer M.
  • A
    A Locksmith and Security
    Arrived on time, very personable.  Did not try to oversell replacement which ultimately I preferred.  He left me with a functional door/lock.  He's to return upon receiving an ordered door mechanism replacement.
    - Corinne H.
  • A
    A Locksmith and Security
    My son had just completed Ranger school and while going to pick up his
    truck, which had been sitting for 3 months we ran into 2 problems. One
    he lost his keys during training (sigh) and two the car was dead. The
    lock smith was able to program a key and get us started. It took awhile
    (programmable keys are a pain) but he was able to do it on site and
    provided a jump to get the car started for free. Very happy with this
    service. Good people. And yes, my son paid for the new key!
    - John A.
  • A
    POP-A-LOCK
    They are extremely nifty! They are very kindly and very professional. I have been nothing but extraordinarily pleased with their services and with the individuals that have shown up. Oh my goodness gracious, if they were family, I'd be bursting a button! With Pop-A-Lock, I was so pleased with them, on both occasions, they gave me an hours' window and they were there within 15 minutes both times. One time it was at 11:30 at night. They actually even refused the tip! I would recommend them so highly. I have had nothing but a positive response from them.
    - Marian S.
  • A
    Shield Locksmith & Security
    Great! Neal did things I couldn't do with freeing a froze-up door knob.
    - Randolph K.
  • A
    COLUMBUS SECURITY
    Took warranty replacement keypad lock to their location to have it rekeyed to match other locks in the house. They did the job in about ten minutes while I wasted. Very courteous and professional.
    - Thomas L.
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Locksmiths in Columbus

Companies below are listed in alphabetical order.

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    P
  • POP-A-LOCK

    1324 VETERANS PKWY
    Columbus, Georgia
    W
  • WISHEKS

    5322 W 79th St
    Indianapolis, Indiana