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Furniture reviews in Canton

  • F
    Atlanta Bookshelves
    Tim Ford and his wife Ginger Tyre are the worst business owners I've ever dealt with. Over $4,300 paid to Atlanta Bookshelves and no bookshelves. This money was two 50% deposits. They were meant to install a bookshelf in both the living room and the office, and we would pay the other half of he deposits on the install date. That date never came. Instead, after four months of poor communication and disorganization, they simply quit. No money back, no bookshelves. Just informed us they were "terminating" their contract, and after that it took weeks to even get them to give us a copy of the contract. Of course, this was against the terms of the contract, which they themselves wrote up. If there are any issues, it's supposed to go to mediation, but instead, they just unilaterally decided they would neither build our bookshelves nor give us our money back. Also, I had to design the bookshelves myself. They only submitted basic drawings, completely ignoring the ideas I said I wanted from my very first contact with them. This took some time, on my part, as I had to research bookshelves, moulding, and even do my own measurements. Do not give this company any deposit money, and do not sign a contract with them. Once we paid our deposit money, everything changed. They went from being prompt, friendly, and answering emails in a coherent manner, to ignoring entire emails, responding to small portions of emails, and responding with semi-incoherent emails from multiple email accounts and multiple senders (often with lack of communication between employees). And just after we paid our one deposit, they disappeared for 12 days. Vacation? Our build date was coming up, they had to send us a drawing and work out the details, but instead they just disappeared for 12 days. No warning, didn't say a thing. They got their money and just vanished. In the meantime, I sent them a detailed email and received an automatic vacation-responder back. I was really nice about it, even though we had no warning and our deadline was approaching, but when they returned they failed to read my email at all, and instead sent a rushed email telling up to "approve the drawing" because our build date was approaching and "we don't want any delays," that it is "time-sensitive." After I resent my email, they responded in a haphazard fashion (which came to be standard), not answering most of my questions and seeming annoyed with me for not just approving their first drawing. The problem with their first drawing was that it completely left out key elements we said we needed in our bookshelf (a large center space for a painting and a small row on the right for storage, for example). These elements were mentioned in my very first email to their company (which included photos), as well as, discussed in detail during our meeting. The most central element of that bookshelf was simply forgotten. Tim Ford, an owner, even admitted several times to being disorganized. He was never prepared when he came out, either not having a pen, looking around for a tape measure, using ours, and once not even being able to find my latest email, which he was there to discuss. I actually had to print him out a copy of my email, which included clear and easy to read bulleted questions, so that we each had a copy. Also, do not believe that you will receive a free "3D concept drawing" (or any drawing) before pressure to sign a contract. This is actually why we chose them, the promise of this drawing. As of now, this is still on their ad, and Tim also told us this in person. Great, so let's try them out, we thought. They come out, do measurements, we discuss the project, and they draw up a bookshelf. Then, if we like it, we agree to work with them. That was their ad, not ours. They did this for the living room, but not for the office room. Instead, they tried to push us into signing two contracts and giving two deposits at once, even though they hadn't provided a drawing for the office room. We were nice about it, but only gave the one deposit we'd gotten a drawing for. As for the office, they'd had a month to submit a drawing for and hadn't done it. No explanation as to why. We asked several times, but no response. We even offered, several times, to pay them for the drawing. And also offered to pay them for multiple drawings, if they could do some variations of ideas for that room. Tim agreed to this in person, but then did nothing. Regretfully, we ended up signing a contract for the room as well, never having received a drawing first. Afterward, it was completely downhill. Tim assured us that his builder could "do anything" and that "if we can't buy it, we can build it," which ended up being incorrect. They couldn't do the ornate top bookshelf moulding I'd asked for (and given photos of) from the beginning. They ended up telling me that it was impossible and would cost an extra $15,000. I have no idea what happened to the sample pictures I handed to Tim during one of his visits. In the end, their disorganized email system (three employees responding from two different email addresses) and lack of communication between them led to them building the wrong bookshelf. We twice gave them written approval to build the living room bookshelf (I have the emails, and am happy to share them--they're as clear as can be), but we never gave approval for the office. They suddenly notified us that they built the office bookshelves. As we never agreed to this basic version of bookshelves, we didn't want those. They didn't care. No money back, no living room bookshelves, and, as for the finished pieces of the incorrectly done office bookshelves, we could come pick them up. An hour and a half away, and entirely wrong. So that's what we paid over $4,300 for. Tim Ford and his wife Ginger Tyre are the worst business owners I've ever dealt with. We've had many great experiences with many contractors, whom we've formed long-term working relationships with. We are generous and understanding. The only reason I can think of as to why this company has any positive reviews is because those customers wanted a very basic bookshelf. Our bookshelves were meant to be more ornate, though this was expressed from the very beginning, in writing. Or maybe this company has just gone downhill, I do not know. For the amount of money we spent for nothing and all the work I put in designing my own bookshelves, I could have just done the entire thing myself for less than the price of those deposits. Hired someone to do the install, is all. I wish I had. Please feel free to contact me for any information. I have organized all of the email correspondance, so this isn't a "he said, she said" situation. I have it all in writing.
    - Lorrie B.
  • A
    CHONG'S Upholstery & Drapery
    I had a great experience with Chong Upholstery and have recommended them to friends. My dining room chairs look fantastic, their prices were very reasonable and they finished in half the projected time. The staff was friendly and knowledgeable. I highly recommend Chong Upholstery.
    - J. H.
  • A
    CHONG'S Upholstery & Drapery
    I inherited six  vintage dining room chairs.  I delivered the chairs, an employee took them inside for me.  I had already cut my fabric, intending to try the job myself, but changed my mind.  The owner was careful to make sure I had cut the fabric large enough, inspecting each piece.  I was concerned that the medallion on the fabric was perfectly centered. Chong's did a perfect job. When I picked up the chairs, he pointed out the "Made in England" label which was inside the old covers.  It was quite apparent that they took great pride in their work and told me that they considered their Angie's list reputation very important.  I am extremely pleased and will use them again.
    - MARGIT W.
  • A
    We are very pleased with their service and the quality of their work. The furniture was returned within the time frame it was promised and the owner was a pleasure to work with. It is so nice to have our forty five year old bedroom sets looking updated and like new.
    - Patricia V.
  • F
    Fix Fine Furniture
    Soon after I purchased the deal I was contacted by the firm and asked to provide information on what I wanted done as they were scheduling May appointments. This was provided within a day or two. On May 9 they requested pictures of the work I wanted them to do and my home address which also was provided in a timely manner. Sometime in mid May I telephoned Fix Fine Furniture and requested to know when they were going to schedule an appointment. I was told that they were very busy but a scheduler would be in touch very soon. At the end of May, in the absence of any contact, I sent a message requesting a refund of my purchase price. On June 5, I received a message with an apology for the delay and asking if I would available on June 16. I replied in the affirmative and requested a time. On June 10, they replied that the time would be between 10 -12 PM (I assumed they meant AM). Regardless, they did not show up as scheduled, either AM or PM. There was no communication from Fix Fine Furniture as to why they did not make the appointment. I waited until the end of the week and then requested, again, a refund. After 2 weeks with no response I contacted Angie's List and requested they take action on my problem. I received a refund a day or two later. Fix Fine Furniture performed in a totally unreliable and unprofessional fashion!
    - Stephen B.
  • A
    Terry's Precision Piano Tuning
    Terry is awesome. I was a music teacher in college. I have had a guy who used to tune our pianos in Arizona, and he would come all the way from California. This guy was a Liberace tuner, but Terry is better than this guy who tunes Liberace tuner. Terry is professional, we talked about music, he did things to the piano, that weren't done by this other guy. He was awesome. I won't use anybody else to come and tune my piano. He charged $125 per piano, and that is cheap. He takes the top off, and everything apart. He did a good job. He is personable, and extremely knowledgeable. I found him through Angie's List and other people talking about him. He called me the day before, to remind me that he was coming. I am thrilled.
    - Kenny M.
  • A
    They arrived on time. They unpacked the piano, reattached the parts removed for our move and then set the piano upright. They then worked with me, moving the piano into various position until I was satisfied. They recommended a company that does touch up work as there were a few scratches in the wood due to the move. I would definitely use this company again.
    - Sandra F.
  • A
    The company contacted us immediately after the relocation service assigned them to our case. They came out to inspect the damage soon afterward and determined that it would be best to bring the table into their shop due to the extensive number of scratches, scuffs, dents, etc.
    I also sent them back to the shop with an antique mirror that had six holes in it where it originally attached to a dresser. I wanted the holes plugged so I could hang it on a wall. I figured they'd use dowels, but Jerry said that wouldn't look good. Instead, he explained that the holes would be plugged with a filler (can't remember name) and then the surface faux painted to blend and hide traces of the holes. (That cost $100. The rest of the repair work was paid by the relocation company.) When they delivered the table, they repaired our bed frame onsite.
    We are very pleases with the repairs, and their customer service went above and beyond what was expected. This is a family business, and everyone we met was very personable, friendly and very good at their jobs. It was obvious that they enjoy what they do and take pride in their work. I would definitely hire them again and refer to friends.
    - WENDY L.
  • F
    Red Gate Home Furnishings
    If you value and expect ethics, morals, and a positive
    customer service experience, DO NOT DO BUSINESSS WITH RED GATE HOME
    FURNISHINGS. We placed a large order in May of 2013 for multiple rooms. We paid
    the full amount up-front, which Mrs. Osborn cashed the next day. After several
    calls starting at the end of June to get a definitive date, we were told all
    items would arrive on the 19th of July. We received a call at 8:45PM
    on the 18th from Mrs. Osborn, stating that the manufacturer did not
    submit the order, and it would be another 6-8 weeks for delivery. (By this
    time, we were living in a new home, with no furniture) Based on this terrible
    experience, we stated we wanted our money back and we would take our business
    elsewhere. This was July 19th, and it is now the end of Oct., and we
    still have not collected our full refund, forcing us to now take legal action. Additionally,
    if you think I am exception to the rule, I have found (4) additional customers,
    all who have had similar experiences. This was THE WORST experience we have
    ever had with a retail establishment?  

    - John T.
  • A
    CHONG'S Upholstery & Drapery
    My experience with Chong's Upholstery & Drapery was EXCELLENT!  I had recently moved to the area and wanted to have some items reupholstered.  I had no idea where to start.  I checked Angie's List and found Chong's.  Their great ratings were of particular interest to me, not knowing anything about my new environment and I now understand why they are rated so highly.  
    I called Chong's and spoke with Jimmy, who provided a quote over the phone.  He also recommended a venue for securing the fabric needed for my job.  He offered me the option to take some pictures and show him first, so I could be sure to get enough fabric because I was unsure of the exact yardage needed per item.  I took the pictures  on my cell phone and stopped by his business to meet Jimmy and get advice about the yards needed per item.
    I found Jimmy to be very pleasant, knowledgeable and easy to work with. After my initial encounter with him, I ended up adding some additional items to my order. After choosing my fabric, I contacted Jimmy again and he came to pick up the items the very next day!  He told me it would take approximately four (4) weeks to complete the job and it was EXACTLY four weeks.  He called me in four weeks and delivered the items back to my home.  The workmanship was excellent.  He actually called me to advise that the springs were worn and asked if I wanted him to repair them before finishing two of the chairs.  I asked him to make the repairs for a nominal additional fee.  I love my chairs and am thrilled to have them before the holidays.  I highly recommend using Chong's for any of your upholstery-related needs. I will definitely use them again without hesitation.  It was a smooth process and I love the finished products.
    - Tracye B.
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