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Home Security System reviews in Cairo

  • F
    Protect America Home Security
    Installation was supposed to be easy and simple. It was not. Unit was not supposed to use the phone lines as described to me over the phone earlier by the sales person. They claimed that the sales person who told me that no longer worked there (RIGHT). I tried very diligently to make them understand that I was not told the truth about the system. I was very upset with the situation and wanted to return the unit and get out of the deal. The day before I called them(after waiting over a week for them to call me), the alarm went off for no apparent reason. It was almost impossible to HEAR it. It could not be heard two rooms away and it was supposed to scare an INTRUDER? I am a little hard of hearing and I didn't even hear it until my wife asked me "What is that noise I hear?" I had to go search for the source. I didn't even realize it was an alarm going off. I talked to Ed, the supervisor (?) and he was not professional acting at all. He was rude, trying to intimidate me, telling me that he would not give up and I would have to pay the total amount of $1029-even after he had received the unit back at his place. I reported the problem to the BBB and the bank. The BBB sent me a claim form which I filed and they sent it on to the company. Protect America responded and they sent it on to me. With pressure from the BBB and the bank investigator, Protect America canceled the contract, did not report me to the credit union (I guess but don't know for sure) and returned two of my payments that they were not authorized to make. I DO NOT RECOMMEND THESE PEOPLE OR THEIR COMPANY.
    - keith c.
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Home Security Companies in Cairo

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  • Frontpoint

    1595 Spring Hill Rd
    Vienna, Virginia