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Plumber reviews in Byron

  • F
    Horrible! They talked down to me. Lied to me destroyed property and didn't even apologize. Worked for me insurance company that a called their fraud department and call out collusion between the two. We shall see.
    - Emily R.
  • A
    West Plumbing Inc
    .The technicians arrived on site on time and began by using a camera to inspect the sewer line and pinpointed the exact spot to begin digging. Technicians Jeff and Kyle were very professional in locating the damaged pipe, digging around the area using extreme caution not to damage nearby water lines. They removed the cracked sewer line that had become clogged with roots and replaced the section with better connections and I was very impressed with the quality of their work. I would recommend Jeff and Kyle and West Plumbing and will certainly call them again should I need professional plumbing service
    - Warren W.
  • F
    Plum Cool Services
    I was traveling on business and my wife called me and said that everything had backup in the house. I told her to get the local plumber "Plum Cool Services".  They sent a couple young men out and he looked at the toilet in the bath off the kitchen and ask where the drain line clean out was and my wife told him she didn?t know. They went outside and under the house looking for the drain line and clean out but couldn?t find the clean out. They searched under the pine straw in the flower bed next to the house.  After this, they told my wife they would take off the toilet and snake the line to try to find a clog, but had to go get some
    tools. When they returned they didn?t come back in the house and instead began to dig a hole in the yard to find the drain line to the septic tank.  My wife questioned them why they weren?t going to remove the toilet and they said it would make to much of a mess.  After finding the drain line, they then began trying to locate the septic tank using a steel rod. Once the tank was located they then dug a hole to find the front of the tank. At some point the manager showed up. They then proceeded to dig up the back of the tank and told my wife that 9 out of 10 times the filter to the drain field is the problem.  Once they dug up the tank, they couldn?t get the access cover off and then damaged it in the process, ultimately causing it to be replaced. The filter was not clogged. They then increased the size of the hole in the yard where they had exposed the drain line to hold the water that
    came out of the line when they made a hole in it. Finally, they snaked the drain line to the septic tank and found the clog. They claimed they couldn?t clear the clog with the snake and then used a water jet to clear the clog.  Somewhere in the process of cutting the hole in the drain line and clearing the clog, they discovered the drain line clean out in the flower bed under the pine straw not next to the house, but between the house and the hole they dug in the yard. They then had to repair the drain
    line they had cut a hole in. Since they found the clean out access, they unscrewed the access cap and screwed in a relief valve in its place. Finally, they changed the wax seal under the toilet. When all was done the bill was $1058.00 and it took them an entire day.  
     I have many years of experience in construction and business management starting from the age of ten, in the late 1950's, working for my father who was a contractor all his life. In the last eight years I have managed $60,000.000.00 in construction projects for the company I work for. So, when I was driving back from the airport and my wife told me what went on and what it costs I was very upset. On my way home I stopped and talked to the manager who was responsible for the work that was done. It appears that he was probably responsible for telling the young man not to snake the line as he told my wife he would and dug up the septic tank to check the filter. I was upset because what the manager decided to do was completely backward from what any plumber would do to trouble shoot a septic back up. Unless you had clear and convincing evidence that the very end of the drain system would be the source of the problem, you would never start at the back and work to the front. As an ethical business, you try to find and resolve the customer's problems as simply and cost effectively as possible to give them the best value for your service. When I confronted the manager with this, his response was to say that 9 out of 10 septic back ups are a result of the filter going to the drain field as being the cause of the problem (same as he told my wife). I questioned this because I know it is false and he could not provide anything to substantiate his claim. He also gave me other questionable responses to other questions I asked him. At no point did he ever back off his decision on how he approached the job. 
    After thinking about this overnight, I decided to speak to the owner the next day. I was concerned that either they took advantage of my wife or they were incompetent. At the beginning of our conversation I was upset and started out insinuating they had taken advantage of my wife. This upset the owner. I later apologized and explained I was really trying to determine if the problem was one of two things, taking advantage of the customer or incompetence. The owner supported the manager?s decisions and would not accept that they were wrong in what they did. He gave no deference to me for potentially having more experience and challenged my assertion they were wrong because I was not a plumber. Also, at no time did the owner ever show concern for an upset customer and seek to understand my concerns or to be lay them. He had no interest in recognizing my experience and challenged my knowledge. When I went to leave, I went to my car and got an article I had printed that morning and returned and gave it to him. It was written by a plumber who had been in the business for 40 years that debunked everything they had said.  
    I cannot professionally recommend this business to anyone. You don't have to take my word for it, just go to the world of the internet and you will find nothing by any professional that will support what they did or the rationale for why they went about it the way they did. You can also check what the average cost is for clearing a clogged drain line to your septic tank is and it
    is not $1058.00 and having your yard dug up as the result when only your drain line is clogged. If anyone can find a plumber to support the claim that 9 out of 10 septic back ups are caused by the filter to the drain field, please let me know because I would like to speak to them and learn what data they have to base that on. You see, the vast majority of clogs are in the drain line and that is where you start as the young man had told my wife he was going to do, but didn't. He was provided other guidance that resulted in digging up our yard, damaging the septic tank access, making an unnecessary hole in the drain
    line, taking an entire days work and costing $1058.00 dollars when it could have been solved by doing what the young man wanted to do from the beginning, take off the toilet and snake the drain line to locate a clog and if necessary water jet the clog. Only after that effort would you attempt to investigate the septic tank, unless you had clear convincing evidence that the problem was being caused by the septic tank. Approaching the trouble shooting from the septic tank causes a lot of unnecessary work and damage to get to where the problem is most likely to be and the cheapest to resolve.
    While I rated this company unprofessional, the personnel were very polite and respectful to my wife and the work they did was done well. The problem is how much work they did that was completely unnecessary.
    - Lawrence C.
  • A
    John Wright Remodeling & Construction
    On the morning of 9/5/2013, I noticed water standing on the floor of our pantry/laundry room where our water heater is located. At first, I assumed the water heater was leaking but soon discovered that the source of the water was inside the wall behind the water heater. I went into the crawl space under the house and saw water steadily dripping from the pipes leading to the water heater. Obviously, an emergency repair was needed to prevent major damage to the wall and floor of my house.
     Since the source of the leak was inside a wall, I knew I would need someone who could not only do the plumbing but who could do drywall work as well. John Wright advertises himself as a general handyman so we phoned him to see if he was available to do a repair to the leaking pipe on short notice. He answered the call right away and indicated he could come that afternoon. He arrived promptly. He cut away a small section of drywall where the pipes to the water heater emerge from the wall, found a brass fitting that had corroded and was the problem and replaced the fitting.
    While he was there, I took the opportunity to ask John to look at several other things like replacing my 9 year old water heater, installing a water filter at my well and reattaching several short pieces of vinyl siding that had come loose. He said he would do some checking on the cost of the materials needed and call back with a quote the next day. He didn't call, so we followed up and asked about our quote. He said he didn't have everything needed for the quote yet but promised it the following day. He delivered the quote as promised and, since the price was reasonable, we set up an appointment to have the work done.
    John and his assistant, Juan, arrived as scheduled. They did all of the work I requested and replaced the drywall that had to be cut away for the leak repair . John then returned a day or so later to do additional spackling and sanding of the drywall to insure the surface would be ready for painting.
    All in all, I am satisfied with John's performance. The quality of his work was fine and the price reasonable. There are other repairs/improvements to my home that I would like to have done and I will give serious consideration to John Wright Remodeling and Construction for these jobs in the future.

    - Gary K.
  • A
    Watson Plumbing and Associates LLC
    I asked her if it was possible if the water would go down on it's own,
    and she told me several customers had called to let them know there
    systems were working as the ground dried up.
    To me that was an
    honest shop telling the customer the truth and not trying to make a
    sale. After a few days the ground is now leeching water again and using
    water deosn't mean a back up!
    When I am ready to have my Septic Tank pumped I will certainly call on Watson Plumbing and Associates.
    - Hilary W.
  • A
    Watson Plumbing and Associates LLC
    They were very personable. They arrived when they said they would. They explained everything that needed to be done. They finished the job from start to finish in about an hour and a half. I was very pleased and will use them again if the need arises.
    - Lynne L.
  • A
    John Wright Remodeling & Construction
    This home is a new rental.  On November 27, 2012, I called Mr. Wright to complete an estimate for me regarding certain repairs and upgrades that needed to be accomplished before my new renter moved in.  He promptly met with me, gave me an estimate and scheduled a time to start repairs.  Several days prior to his repair start date, he notified me regarding an emergency within his family and gave me full disclosure regarding the issue and kept me updated during the delay.  I really appreciated this gesture on his part and believed it very thoughtful.  He is very good at staying in touch during the job and gives advice as he sees fit.   During my inspection of all the repairs and new installs, Mr. Wright explained that the tile I had purchased was just enough to cover the small bathroom but left a larger than usual gap between the tile and the hardwood floor.  He had a piece of wood on his truck that he installed and stained to match and installed it as the threshold; but I didn't especially like it and wanted to try and find a different one.  He was very gracious and said he would be glad to run back over and replace the threshold at my convenience and to just let him know after my purchase.  I am a senior, age 65, and expecially appreciated his relaxed and calm demeanor.   He is kind and thoughtful and cared that he accomplished the job as close to my specifications as possible.   Mr. Wright offered to purchase some of the new materials for me and provided me with receipts and all warranty information for my files.   I am presently enjoying a wonderful working relationship with Mr. Wright.  He finished the repairs in one day and I have him lined up for upgrades on another rental and at my home after the new year.  I feel I must also comment that his helper, Juan, is also very kind and does really good work.
    - Betty K.
  • A
    Prettier Homes Remodeling LLC
    I chose Prettier due to my initial consultation with Guillermo. I was impressed because everything that I told him I wanted changed or any area of the condo where I expressed concern was detailed in the estimate I received from Maria. I appreciated that he listened to what I wanted and the only adjustments he made to my plan were to to ensure that it would be constructed correctly. I received full updates on the status of the work via frequent, uninitiated phone calls from Maria, prompt responses to calls I made to Maria, and updates at the site from Guillermo (project manager). Guillermo and Maria were always available to meet me at scheduled times and one time I was there to drop off materials and they came by and gave me a detailed update. At each update at the site with Maria and Guillermo, I never felt like they were rushed to go somewhere else, they took there time to answer my questions, and they encouraged me to point out any areas I was concerned about and each of these areas were fixed. I was concerned with buying all the supplies (i.e. tile, cabinetry, sinks, etc ) myself but it was a good experience and it was definitely a learning experience I now know the layout of every Home Depot and Lowes in the area:) Guillermo offered many times to pick up supplies that I was unable to transport from Home Depot or Lowes and some items that I was unable to purchase ahead of time, he picked up for me and added them to the final bill. I am very pleased with the final outcome of the project and the customer service I received throughout the project. The estimate and the final price were exact. I had no difficulties at all with prices or finding out costs from Maria. She prepares a detailed contract, detailed change orders with exact prices and there are no surprises.
    - Felicia S.
  • A
    Affordable Plumbing Solutions, Inc
    Josh figured it out in an instant and had it fixed in no time. Didn't even charge me for the service. Highly professional and courteous!
    - William K.
  • A
    Steve Waters Plumbing
    Pipe no longer clogged
    - David C.
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Plumbers in Byron

Companies below are listed in alphabetical order.

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  • iPlumber

    202A GA Highway 49 N
    Byron, Georgia
  • iPlumber

    PO Box 27945
    Macon, Georgia