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Furniture reviews in Brunswick

  • D
    Their showroom is dirty with unattended children running around. No staff could be found on several occasions. I gave them a recliner to reupholster and they said it would take 10 days. After 2 weeks, I started calling them and had a hard time getting anyone to call me back. I finally spoke to the owner, Tomas, who said he had lost the recliner in the warehouse, but after my many messages, they started working on it. After calling them several more times, I finally got the recliner back after 25 days. I don't mind it being late, but wanted to know what was going on. He refused to take anything off more the delay and said he didn't really need the business anyway.
    - Judi F.
  • A
    They removed the old counter which includes disconnecting the plumbing,  Then they
    installed the new counter top and connected the new faucet and sink.  They set in the
    tiles for the back splash and grouted it the next day.  I was only without water to the sink
    for one day and that was only because they had to let the glue dry. They were professional in how
    they handled the job and did everything to make sure that I got what I wanted to make
    me happy.   All I had to do was sit and watch!
    - linda l.
  • F
    Coastal Appliances
    Glass stove top broke. I was unable to get it replaced through Coastal. I got a different story every time I called, the most popular "he's on vacation." You would think a company that uses the motto "we service what we sell" would make allowances for employee vacations. The paperwork that they started showed they were going to charge me over $900 (not including installation) for the new stove top. I finally gave up on Coastal and ordered the stove top directly from the manufacturer. The cost was around $500 and this was retail to the public. I had it installed by an appliance service company for around $100. Coastal.'s ineptitude save me some money and I learned they were planning to gouge me. Not very nice people.
    - FRED P.
  • A
    Lucke Furniture Outlet
    We were initially startled to see little options for a new bed for our son when we walked into the store.  The very friendly proprietor/sales person asked what we wanted and was quick to show us the catalogue that had exactly what we were after.  He thoroughly explained everything, called the warehouse up to see how quickly we could get the bed, mattress, and nightstand we'd decided on.  The prices were more than made up for not having an actual piece to look at on the showroom floor.  Plus we were assured that if we weren't happy, the furniture could be returned with no problem.  Delivery was free.

    The other amazing thing:  the delivery people.  A young lady and gentleman came to deliver and set up my son's bed and nightstand when it arrived slightly more than a week later.  They were not just polite, but also courteous and wore friendly smiles.  They refused tips, which they more than deserved to receive.  This was a far cry from my experience with another furniture sales store here in town, in which the only thing that went right was the quality of the furniture.  From now on when I want furniture, Lucke will be the first place I go.
    - Tamara J.
  • A
    Nora responded quickly to my request for service and gave me options for scheduling.  Peter called with an early opening and was able to complete the work early, professionally, courteously, and to all my specifications.  I was well pleased with both the service performed and the pricing.
    - Robert C.
  • B
    The furniture was ordered over the phone (Elizabeth Roberts). And it went fine, order went fine. But my discomfort with this shop is the lack of follow-up. Elizabeth set up delivery for Tuesday Dec 5th. Not a word from that store regarding delivery and finally i called about 2:00 pm on the 5th. "yes we will be there between 3-4". And they were and they were polite, nice to deal with and goods were fine. We had also gone into the store on Monday the 4th to look at and order a mattress. Not in stock (which was fine), so they needed to order and it would be in Friday the 7th. And they would let us know when they could deliver (issues with computer, etc). Same experience...nothing. So we called on Friday morning, talked with Janie the assistant manager and explained we would like to confirm the order was in and when it would deliver.  She said she would check and confirmed my phone number. Same result. Nothing. Called back at about 5:00 pm. Finally told delivery manager out, but would set for Wed delivery and scheduler will call day prior to provide a time. They did call Tuesday to set an 0930 Wednesday appointment and then reconfirmed Wednesday morning. So i will admit an improvement on responsiveness as we went along. Very nice people to deal with, but not as strong a sense of urgency on response or follow-up as perhaps you would hope.
    - Larry K.
  • F

    Upon entering Farmers Furniture, (I entered ahead of my husband), we were approached by a salesman.  He shook my husband's hand and introduced himself to my husband, asked him for his name, what he did for a living, etc.  I might as well have been a bookend for all the attention paid to me.  He never asked for my name or occupation or anything.  When I  asked questions about the furniture I was interested in, the salesman answered them with a "Don't worry your pretty little head about it" sense of condescension.  This elicited several snickers and eye rolls from my husband, as it was me wielding the checkbook and my income paying for the sofa and loveseat we were planning to buy.  I chose to be amused rather than slighted by the ongoing treatment.

    The furniture was coming from a warehouse in another part of the state, which meant it wouldn't arrive for approximately a week.  We arranged for a morning delivery, knowing our autistic son would be at school at that time.  He is sensitive to anything outside his routine, so we made it a point to not opt for an afternoon delivery.
    The financing process took a terribly long time.  With my special needs child due to come home from school soon, we ended up rushed by the end of the transaction.  According to the sales circular, we were to receive a free 5 x 7 rug with the purchase of the particular pieces we chose.  When I questioned the salesman about it (he never brought it up), he said, "Well, I can show you the rugs, but they aren't all that good."  In a hurry, I again let the condescending attitude go, and we left for home.
    The day of delivery, the morning came and went.  A call to Farmers Furniture ended with the person on the other end of the line promising to look into our delivery and she would call right back.  An hour passed, and there was no return phone call.  Meanwhile, my son had come home.
    Finally at 4 p.m., the furniture arrived.  The delivery men were polite but uncommunicative.  They did do a good job of setting the furniture up, and I have no real complaints about their work once they made it to my house.  As suspected, my son was hyped up by the unexpected activity and could not be calmed down for quite awhile following the delivery. 
    Today we received a call from Farmers Furniture telling us our first payment was late.  We had not received a monthly bill yet, so we were surprised.  The representative who called told my husband, "Payment is due the first of the month.  We don't send out bills."  This was the first we'd heard of it.  The salesman had never explained the payment procedure, so we simply assumed that like our past experiences with every other furniture store we'd ever bought from, we would receive monthly billing. 
    Our payment options were something of a surprise as well.  We could not mail in our payment, which would be the most convenient option given we live 20 minutes from Farmers Furniture.  We either had to pay in person or over the phone, which would result in a $2 'convenience fee'.  With the payment already late, my husband went with the telephone option.  He was put on hold while the payment was processed.  He remained on hold for several minutes.  In frustration, he hung up and called back.  The person who answered told him the payment had gone through but did not apologize for him having to call back.
    - Tamara J.
  • A
    Lucke Furniture Outlet
    My husband and I went to several big name furniture stores in our area and got prices for a Bar-server. All of the prices were much more than we wanted to spend. We tried a local, family owned, furniture store and hit the jackpot! Kevin, his wife Jo and his sons run the store and he uses catalogs to order from. We were so pleased with the price and the actual piece of furniture, when it arrived, that we went back and ordered a sofa-bed and 4 dining room chairs. They were as pictured and the quality is top-notch. These people drive to Atlanta from Brunswick to pick up the furniture, saving me the freight charges. They are friendly and anxious to please.
    - RUSSELL C.
  • B
    I have no complaints. Mr. Holland showed up as he said he would every day, work in a very professional manner, took a 45 minute lunch break, returned on time, and worked until he was ready to call it a day. He is not a clock watcher and doesn't run out as soon as 8 hrs are up for the day. He checked with me to see if it was OK for him to work until 6 or 7pm and he would stay and work. All work was completed in 3 days and I had no complaints what so ever nor did I have to have him come back in to do something that wasn't completed the first time. Very Very good work and very professional. Would recommend him highly.
    - Jack L.
  • A
    Coastal Appliances
    - John H.
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