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Plumber reviews in Avondale Estates

  • F
    Xact Restorations LLC
    I never tell anyone who to hire. That is always the choice of the individual. I just share my experience. I was looking to hire Mr. Ruth to help me after a flood destroyed a good part of my home. After hearing far too many discrepancies in Mr. Ruth's rough quotes, and his constant push to up sell me, I decided not to hire him. Knowing that I had no knowledge of the remodeling/insurance process, Mr. Ruth coerced me into allowing him to buy paint even before I received the insurance checks. But I did know enough not to give him a paint deposit. When I said that I would just buy the paint myself after a contract is agreed upon, he pushed me to have him buy it early. He said it would save me money because I would get the sales event pricing for that month plus his contractor's discount. After I told him I was going to use someone else, I offered to buy the paint back from him in good faith. He sent me an invoice for almost double what he would have paid for the paint. (I actually had to contact the paint store to get the information because Mr. Ruth refused to let me see the original invoices. ) He didn't include the sales event pricing or his discount he first offered me, and it seemed to include labor that was not performed. Due to Mr. Ruth getting his attorney involved right away, I was forced to seek legal counsel. Per an attorney's suggestion, I sent Mr. Ruth an offer and acceptance letter with a check for an amount closer to the actual sales pricing of the paint. In good faith, I waived his discount, and even added some labor. In that letter, again per the attorney's suggestion, I made sure that it CLEARLY stated that if he accepted the check that he would be releasing me from all civil claims and disputes. This would have been an easy and quick way to settle the whole dispute. Mr. Ruth deposited my check almost immediately. After that I received notification that Mr. Ruth had placed a lien on my home for remodeling work that he claims that he had done, and for materials that he used to remodel my home. No remodeling work has ever been done to my home by Mr. Ruth. My home is still in the same state that it was over a year ago. The only material provided was the paint that I had paid for before the lien was placed. When I reached out to his attorney to remind him of the agreement made when his client deposited my check, I then received an email that included a version of the offer and acceptance letter legal document that had been altered to favor Mr. Ruth. The section that mentioned releasing me from civil claims and disputes, which was the main purpose of the letter, had been removed. That letter also served as a paint guarantee, which is now null and void due to the alteration of the letter. So Mr. Ruth took my money in bad faith, placed a false lien on my home, and he still has the paint. He also refused to add things to a contract such as a start and finish date. After I did more research I realized that consumer watchdog groups strongly suggest that you should get a start and finish date on a contract, and also a plan on the contract if that finish date should not be met. Mr. Ruth refused to add anything stating that contractors don't give finish dates. I have been dealing with this issue going on 9 months now. I provided a lot of proof to Mr. Ruth's attorney showing how the letter had been altered, including proof of it written on and printed from a friend's computer, an affidavit from that friend stating that they saw me type it and that they proofread it, and an affidavit from the attorney that suggested the offer and acceptance letter. Mr. Ruth's attorney responded saying that Mr. Ruth refuses to remove the lien...unless I agree to "fully and completely waive and release any and all claims against Mr. Ruth and/or his company and keep everything regarding this dispute and agreement confidential". So if I agree to let him have my money, and then also keep quiet about all that he's done, they will remove a lien that was placed against my home using false information. I just think people need to be very aware of how this company, and its owner, does business.
    - Amy A.
  • A
    We needed our hot water replaced. The existing gas line was undersized, because it fed both our water heater & stove, so that had to be redone as part of the installation. Separately, we also had a pressure regulator installed to limit the water pressure coming into our house. Everything went smoothly, pricing was reasonable, and we're 100% satisfied with all of the work. Michael is a real pro - he'll be the first person I call next time we need a plumber.
    - Jason S.
  • A
    Aaron Services
    At 8:00 AM this morning realized that we had no hot water. Called Aaron Plumbing at 9:00 AM, Malcolm ( our technician) was at my house at 11:00 AM (called 30 mins prior to arrival to notify me he was on the way). Replacement parts installed, lines flushed and working perfectly by 12:45 PM. I would have Aaron Plumbing back tomorrow, they were fantastic. Cannot thank Malcolm enough, total pro and the experience was superb - A+ service without a doubt.
    - William E.
  • A
    Green Basements and Remodeling
    Green's came highly recommended to me from a friend who was considering using them for a remodeling project. Alex was my salesperson and he was very thorough and patient. He made recommendations and gave me some ideas of things to do, which I really appreciated. I never felt pressured to make a decision until I was completely satisfied. I trusted him! Green?s has a showroom with everything you need for the project. You just go there and pick out what you want. It made things so much easier. I was assigned a decorator who helped me pick out the colors I wanted, tile, cabinets, etc. She was great! After I signed the contract and made my selections for the project I was assigned a Project Manager who would be my main contact (Michael) for the duration of the project. A lot of companies don?t do this and the fact that they do was a major selling point for me. Alex, Michael and I had a kickoff meeting to go through the contract to make sure there were no questions and that we were all clear on the work to be done. We also set expectations on both sides. After that they started the work. When they arrived they covered my carpets and stairs with plastic and put down some heavy type of cardboard on my hardwood floors to protect them. They also covered my furniture and for the most part were careful not to damage my things. The crews are employees of the company, which is nice so you don?t have to worry about random contractors being in your house that may or may not do a good job. The crew for the most
    part was good. They were all professional, but some were more conscientious in the work they did. I?m very particular! If there was something I didn?t like I called Michael and he had them either redo it or fix it. At the end of the day they cleaned up their work area and took any trash they had down to my garage to be picked up by another crew. Michael was great throughout the entire process. He was responsive, always professional, and took care of any concerns I had so I didn?t have to deal with the office staff or crew myself. He would come by two or three times a week to check on everything and was also very easy to work with. He has been in the construction business a long time so he?s very knowledgeable. He was always very calm which was good because I had never been through major construction like this. I trusted him and he is a super nice guy. I am really happy with the quality of work they did and it looks amazing. I will definitely work with them again on any future needs I have and highly recommend them.
    Note: If you have never done any remodeling be prepared for a lot of dirt and dust, there is no way around it. You also need to be flexible on when the crews will be there and the time they arrive. They are juggling different projects so even though they may have you scheduled at 8:00am, it may be 10:00am until they arrive. Emergencies come up; a job before yours may have
    taken longer than expected, traffic is unpredictable, etc. Also, there may be times when no one comes for 2 or 3 days, again it?s just part of construction. Just roll with it!

    - VICKI M.
  • D
    Tim Chen Plumbing Inc
    I called Tim based on the stellar reviews on this website. He came by at no charge to give me a free estimate on a new water heater install and to take a look at some issues that I was having with my shower. I hired him to fix the shower based on our conversation, with the water heater to be installed at a later date as it still had some life left in it. He made a great impression.
    Tim sent me to a plumbing store on the west side of town to get some of the parts that I potentially needed for the shower repair. He even told the store to give me a 10% discount. So far, so good. $150 total. 
    Tim told me that for the job to get down properly, he would need to come over at 8:00 a.m. The plan was that he would take apart the shower. If the fix was simpler than expected, he would go get a replacement part yet to be determined. If not, the whole unit would need to be replaced with a hole in the wall being made, etc. The 8:00 a.m. start time was so that he would be able to track down any needed parts if necessary and still complete the project that day. 
    I rearranged my schedule and was home and ready at 7:45. By 8:30, no word from Tim. I called and texted a few times, but no response. At 11:00 a.m., I finally reached him. He told me that his wife had been in a car accident and that he would not be able to make it. Of course, I understood, although a text hours before would have been helpful. He assured me that his wife was fine, and that he would be in touch within a week to reschedule.
    Several MONTHS later? No word from Tim. I called and asked about his wife. He had no idea what I was talking about. I asked about the accident. Again, he seemed unclear about what I was talking about. I tried to refresh his memory the best I could, and told him that I had the $150 part. He indicated that he was a bit busy and that he would call back soon to schedule something. I never heard from him again. That was two months ago.  
    - James Alec G.
  • D
    Halcomb Plumbing

    David showed up on time with an assistant. After the disposal was removed, David left the assistant to install the new faucet. The assistant indicated that he was having trouble getting the old faucet off. David eventually came back. After over two hours  of trying to get the old faucet off, they sawed off the bolts in seconds. I was confused why that was not done ten minutes after the problem arose with the bolts.

    I was charged $300 to install the new faucet, which I was told was the standard price. That seemed high, but it was on me for not confirming the price beforehand. In any event. they finally left, after taking up the better part of my afternoon.

    On my way out the door that night, I started the dishwasher. As I left the house, I had a gut feeling that I should put a bucket under the sink in case there was a problem. I went back in and put a bucket under the pipes where the dishwasher drained, as the pipes had tied in to the old disposal. When I returned home, the bucket was one-third filled with water. Thank goodness for that gut feeling, or I would have come home to some mess.

    I called the next day, and David or the assistant (I cannot remember which,) came out that day or the next. I was assured the problem was fixed and paid the bill. I ran the dishwasher half empty a few days later, again with the bucket under the sink to play it safe. This time I stayed home and video-taped as the water flowed into the bucket in the dishwasher's drain cycle. David came out a few days later. He stated that he took time out from a bigger job far away from my house to come fix the problem once and for all. He was very apologetic. No problems after the third visit.

    - James Alec G.
  • A
    Majestic Plumbing & Electric
    Sorry this is too time consuming! The provider's representative was very thorough & explained /showed me everything he was doing. Encouraged me to call him back if my water bill was still high next billing date.
    - Carol S.
  • A
    Plumbpros Plumbing Co
    They weren't able to get someone out today (Saturday - first available appointment was Monday unless I wanted to pay the emergency fee), they were able to walk me through the basics of what I needed to do.  It was a real kindness.  I will definitely call them for any future work I need done because they have already proved they are trustworthy and helpful.
    - Jason G.
  • A
    G Force Plumbing
    It proceeded like clockwork. It was one problem solved after another. He, "Dani," explained everything as he went along -- all of which had been agreed upon in advance, and the work finished according to plan. They turned off everything that needed to be turned off, and back on again. All of the litter, etc., was hauled up and taken away, and things that had to be taken out from under the kitchen sink were set aside and then replaced. The old hot water heater was recycled.
    A good plumber is hard to find, but Dani and his OJT assistant are the best.
    My previous plumber retired, leaving us in a lurch. We're really fortunate to find services that are even considerably better.

    - James B.
  • A
    Arrowhead Plumbing
    we had purchased a new dishwasher and the installers discovered that the old unit had been draining directly into the basement for the last 20 years.  They ran the drain hose into our sink so we could use the dishwasher but obiviously, we needed to correct the drainage problem.
    Angie's List had a big deal for plumbing services and we bought it.  Arrowhead scheduled the service and the plumber (I forogt his name) came out as scheduled, determined what was needed.  He didn't have the part and had to drive to the store and get it.  He connected the drain hose properly, checked for leaks and showed me how the drain hose should be positioned for proper operation.  He said the dishwasher installer should have placed the hose properly which they did not.
    He also checked the bathroom sink stopper operation for me.  He didin't have the right size part and the sink had been installed with the wrong size part.   And he checked our natural gas line to the outside grill.  He could not reposition the line as code now requires a different piping than copper.  
    All in all, a very positive experience.  the Big Deals are worth it..... another top rated Angie's list plumber gave me a verbal quote for over $250 for a job that Arrowhead did for under $100.
    - Lissa J.
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Plumbers in Avondale Estates

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