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Furniture reviews in Avondale Estates

  • F
    Atlanta Bookshelves
    I was so excited to have built-ins installed after I bought my house. It was a HUGE expenditure for me. Unfortunately, I am so upset with the final product that I can't even stand to be in that room - it makes me too mad. I had two conversations with the owner about what I wanted. Both times I was very clear that I wanted bookshelves that went to the ceiling (and I confirmed it with him multiple times - he said they would do that and put crown moulding around the whole room). I also said that I wanted TWO file drawers on each side of the desk opening, and I confirmed that multiple times. I also asked for a pencil drawer above the desk opening. All of these details were included in my original request for an estimate. The first set of plans I received had the shelves going to the ceiling but did not have the pencil drawer. I asked them to add it and to adjust the width of the bookshelves. The new plans did not have the height measurment but I assumed it would be the same as the originals because I did not ask for it to be changed. None of the plans had the heights of the drawers but, since I had asked for a total of four file drawers and since they all appeared to be the same height, I assumed that I would get four file drawers (my fault for making any assumptions that they would do what I asked). The resulting final product had a gap of about a foot between the top of the shelves and the ceiling (dust trap but not large enough a space to put anything in). They installed one file drawer on each side of the desk and one drawer that is too short to be used for files but too high to be functional for anything else. The overall desk unit is WAY too low to use. So now I have a desk that I can't sit at and that no one taller than 5'2" will even be able to fit their knees under. I asked them to fill in the gap between the top of the shelves and the celing. It took them MONTHS to get to it. And when they did it, it looks worse than the gap did. They used a totally different color paint for the filler board than for the original unit. Because my house isn't totally square it is now very apparent that one side is shorter than the other - something that would have been concealed if the shelves went all the way to the ceiling as they were supposed to. The crew that actually installed the unit was great. Truly fabulous. The problems were all with the owner who drew up the plans - and with the terrible customer service. The crew just installed what they had been given. DO NOT TRUST THEM TO DO WHAT YOU ASKED FOR. RECORD EVERY SINGLE CONVERSATION THAT YOU HAVE WITH THE OWNER SO THAT YOU HAVE PROOF OF WHAT YOU AGREED TO. INSIST THAT EVERY SINGLE MEASUREMENT BE INCLUDED ON EVERY SINGLE SET OF REVISIONS TO THE PLANS. MAKE NO ASSUMPTIONS THAT THEY WILL DO WHAT YOU ASKED FOR. But better yet, don't use this company at all. I am so sad that the room I was so looking forward to now makes me so upset that I can't stand to go into it. If I were rich, I would pay some other company to tear it out and completely rebuild. But I am not, so now I am stuck with a unusable built-in desk, and a ton of wasted and ugly space on the top.
    - Amy P.
  • A
    Both ends of the arm were detached and I took the chair by without sending pictures by email.  The shop stays pretty busy and they estimated the repair would take 3-4 weeks.
    They called within the estimated time and I picked up the repaired chair.  They explained how they did the repair, and it looks super!
    I am very pleased to find this family run business who takes pride in their work.
    - Lissa J.
  • A
    Russell's - Prime Piano Services, LLC
    I am a piano teacher, and Russell is the finest tuner-technician I have ever come across.  He is professional, prompt, and does a top-notch job ... plus he is a really nice guy!  I don't use any other tuners anymore, because Russell does such a fine job.
    - Dorothy C.
  • A
    Mattress USA
    We spent a lot of time looking at and laying on mattresses. We chose one. John, our salesman, realized we currently had no mattress and he graciously offered a loaner mattress until the one we were ordering would be in. The loaner mattress was high quality and quite comfortable, a Simmons. Then the mattress we ordered came in. It was also a Simmons. It soon became apparent that we were not happy with it. It was too plush and whatever memory foam was in it was making us hot. Unfortunately, you generally can't get your money back on a mattress and we knew that; we knew an exchange was possible but that we could only do that once. And John worked for us; at another place we might have done far less well. I spent a lot of time choosing a different mattress. A much firmer mattress I knew I would like more, but was not sure my wife would. This mattress was also much less expensive (an Englander) than the other, so we ordered it and a 2 inch latex fast-response topper. The combination was sure to be good for my wife. We also got 2 latex pillows. That made the new order roughly of the same monetary value as the original. My wife and I both love the new mattress, with the topper! Finally, we are once again sleeping well and not having back pain!
    One bit of advise: they have a few locations; one more is very near this one and the other has a bigger selection. I actually ended up going back and forth between them, which some might not like. But it ended up being totally worth it. And I think it also gave me time to really think about the comparisons.
    All in all, though, I have to say John was great and the company worked well for us. I highly recommend them if you need a new bed!
    Oh, and even the delivery guys were great!
    - Andrew C.
  • D
    When I stated that I didn't think my old porch rockers were worth the
    price they were charging, the person on the other end of the phone got
    insulting, and said, " Well, let's just see how that stripper at $50 a
    gallon works for you."  I was stunned. I never suggested their work or
    price was high, just that my old rockers weren't work it. Heck, I could
    go to Brumby and get a brand new rocker for $750.
    Just because I got a smart mouth response, I would never go to them, even if they coated my porch rockers in solid gold. I was just a customer asking questions. I do not pay my money for services to people who insult me. No one needs to insult their customers. I could not recommend them even if they do spectacular work.
    - Jane H.
  • A
    Williams Furniture was a pleasure to deal with. Nathan, the lead re finisher, is both highly knowledgeable and enthusiastic about his craft..  He was a wealth of knowledge about the various vintage and antique furniture pieces I own.   Among the family pieces I had restored was a desk and chair that belonged to my dad.  Both pieces were really beat up and scratched before I sent them out for refinishing. The results were unbelievable. Both pieces look beautiful and like new.    Nathan also refinished the head board of a blonde mahogany mid century bedroom set that I inherited.   He took two drawers from the nightstands to ensure that the finish of the head board would blend in seamlessly with the other pieces of the suite.  The matching/blending was amazing.
    I am so pleased to have found this company.  Nathan clearly understands how to restore and care for antique and vintage pieces.  He was able to give me a great deal of specific information about he age/origin of many of the pieces of furniture I own.  I am completely happy with results of Nathan's work.   I have just sent out a drop leaf table out for repair of a broken foot for Williams Furniture to repair.
    Thanks again everything!
    - Joanne A.
  • A
    Leather Finesse
    Excellent, high quality leather, Steven has an excellent feel for customer and the exact quality for replacement. Excellent service and quality, will use again!!!!!
    - thomas a.
  • A
    They are very responsive and are a pleasure to do business with. We would highly recommend them.
    - Philip T.
  • A
    A440 PIANOS
    - Frank M.
  • A
    - Margaret R W.
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Custom Furniture Makers in Avondale Estates

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