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Chimney & Fireplace reviews in Avondale Estates

  • F
    Xact Restorations LLC
    I never tell anyone who to hire. That is always the choice of the individual. I just share my experience. I was looking to hire Mr. Ruth to help me after a flood destroyed a good part of my home. After hearing far too many discrepancies in Mr. Ruth's rough quotes, and his constant push to up sell me, I decided not to hire him. Knowing that I had no knowledge of the remodeling/insurance process, Mr. Ruth coerced me into allowing him to buy paint even before I received the insurance checks. But I did know enough not to give him a paint deposit. When I said that I would just buy the paint myself after a contract is agreed upon, he pushed me to have him buy it early. He said it would save me money because I would get the sales event pricing for that month plus his contractor's discount. After I told him I was going to use someone else, I offered to buy the paint back from him in good faith. He sent me an invoice for almost double what he would have paid for the paint. (I actually had to contact the paint store to get the information because Mr. Ruth refused to let me see the original invoices. ) He didn't include the sales event pricing or his discount he first offered me, and it seemed to include labor that was not performed. Due to Mr. Ruth getting his attorney involved right away, I was forced to seek legal counsel. Per an attorney's suggestion, I sent Mr. Ruth an offer and acceptance letter with a check for an amount closer to the actual sales pricing of the paint. In good faith, I waived his discount, and even added some labor. In that letter, again per the attorney's suggestion, I made sure that it CLEARLY stated that if he accepted the check that he would be releasing me from all civil claims and disputes. This would have been an easy and quick way to settle the whole dispute. Mr. Ruth deposited my check almost immediately. After that I received notification that Mr. Ruth had placed a lien on my home for remodeling work that he claims that he had done, and for materials that he used to remodel my home. No remodeling work has ever been done to my home by Mr. Ruth. My home is still in the same state that it was over a year ago. The only material provided was the paint that I had paid for before the lien was placed. When I reached out to his attorney to remind him of the agreement made when his client deposited my check, I then received an email that included a version of the offer and acceptance letter legal document that had been altered to favor Mr. Ruth. The section that mentioned releasing me from civil claims and disputes, which was the main purpose of the letter, had been removed. That letter also served as a paint guarantee, which is now null and void due to the alteration of the letter. So Mr. Ruth took my money in bad faith, placed a false lien on my home, and he still has the paint. He also refused to add things to a contract such as a start and finish date. After I did more research I realized that consumer watchdog groups strongly suggest that you should get a start and finish date on a contract, and also a plan on the contract if that finish date should not be met. Mr. Ruth refused to add anything stating that contractors don't give finish dates. I have been dealing with this issue going on 9 months now. I provided a lot of proof to Mr. Ruth's attorney showing how the letter had been altered, including proof of it written on and printed from a friend's computer, an affidavit from that friend stating that they saw me type it and that they proofread it, and an affidavit from the attorney that suggested the offer and acceptance letter. Mr. Ruth's attorney responded saying that Mr. Ruth refuses to remove the lien...unless I agree to "fully and completely waive and release any and all claims against Mr. Ruth and/or his company and keep everything regarding this dispute and agreement confidential". So if I agree to let him have my money, and then also keep quiet about all that he's done, they will remove a lien that was placed against my home using false information. I just think people need to be very aware of how this company, and its owner, does business.
    - Amy A.
  • A
    Charity Chimney Sweeps
    Steve had to reschedule twice, but once for good family reasons and once because of rain (the work required being on the roof, which is obviously too dangerous in the rain).  So I do not fault him for that at all.  When he came, all of the work was done in a matter of hours and we now have a fully usable fireplace!  He even helped us out with making notches in the bottom guard to allow our new fireplace screen/door to fit in.  We are quite happy. 

    The only problem we had is an inability to get a final receipt.  This would not matter very much except that the chimney cap with a lock top damper that was installed is different than the one originally planned and on the estimate.  I hope still to get the receipt, but it doesn't seem like it should take this long.
    - Andrew C.
  • A
    Atlanta Fireplace Specialists
    The job was perfect but the scheduling was not particularly good.  He responded to me.  It was a very good experience.  It took a while to get the estimate for me and to schedule appointment.  I called them three or four times and reminded them.  The quality of work wasn’t very good.  They were very thorough.  They did an accurate job.  The people were very nice and respectful.  They were listening, very professional and very knowledgeable.
    - matteo t.
  • C
    Atlanta Fireplace Specialists
    Well, the people I dealt with, John and Lance, gave me the impression they knew what they are doing. They job was done well. They both have been very helpful and provided a lot of information once on site.

    I am sorry I have to give a negative review on the responsiveness which in my opinion also impacts professionalism.

    The all deal started in October 2011 when I contacted them. The job, which takes around 1.5 hours to complete was performed in January. This because the company would promise to contact me or with a date or with an estimate or with something and it did not happen for at least 3 times.

    There was an initial visit on site and then I was promised the work would have been done in 2-3 days. Never happened, since I did not receive an estimate, I called and again did not receive an estimate. Then I called a few weeks later and they said they had all the measurements and they would call me for an appointment. It never happened. Then again I call to make sure they could come (in December) and they would call me back. Which never happened. Finally, in January I was able to contact them and Lance came and completed the job.

    Fine, I think, at least I got the job done even if I had to wait. I was told that the delayes and lack of response was due to the fact they were adopting a new approach to make their work schedules more efficient (this was in December).

    After the job was doneI showed them another problem in the house. I was told they could have fixed it and would respond with an estimate in a couple of days. It never happened.

    One of them called me around 2 weeks after the first job was done for me to do the payment, which I did immediately (I was waiting to see if at least they would call to be paid, as they did not want to be paid on the job site). They also promised to give me the famous estimate for the second job the Friday of the same week (it was Wednesday). Here I am after 1.5 weeks with no news whatsoever.

    I don't really understand what is going on, but it is very annoying to be promised something and systematically not deliver it.

    Do not think I am a complainer, because I am not and John and Lance can confirm. However, I do need to warn other customers otherwise Angie's list would not make sense to exist, and also because otherwise Lance and John would not have any motivation to improve their responsiveness which also impacts my concept of professionalism.
    - matteo t.
  • A
    A Certified Chimney Sweep and Air Duct Cleaning Co
    We had an excellent experience with Mr. Richardson. He arrived precisely on time and conducted the work cleanly and efficiently. We are converting the fireplace from wood burning to ventless gas. Mr. Richardson offered valuable advice, regarding how to perform this conversion safely. We highly recommend this company.
    - JULIE C.
  • A
    ARC Chimney Sweeps
    unknown
    - Kathleen M.
  • A
    ARC Chimney Sweeps
    unknown
    - Resa H.
  • A
    Accent Roofing Service The Leaksmith
    unknown
    - Shannon M.
  • A
    Chimney Solutions
    unknown
    - VICKI M.
  • A
    Atlanta Chimney Worx
    unknown
    - Melissa F.
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Chimney And Fireplace Contractors in Avondale Estates

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