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Transportation reviews in Augusta

  • A
    Employees I dealt with were Brenton Dickens, Rental Representative and Sean Huffman, Management Trainee.

    Experience from web site research to the phone contact to truck pickup and drop off exceeded expectations.  I needed a liftgate truck for moving a piano quickly.  I called the local office, as recommended by the web site, at 8:00am August 25, 2011.  Brenton Dickens answered and recommended a 16' liftgate truck, quoting me $39.95/day, 20% off the regular price of  $49.95, and $0.89/mile, 10% off the regular price of $0.99.  He recommended purchase of the $15.00 Limited Damage Waiver.  When I questioned whether my car insurance would cover me, he said that some insurance providers were removing that coverage. He was accurate as I called Progressive Insurance, my provider, and they confirmed exactly what Brenton said.  I told him I would be picking up the truck at around 9:00am.  Positives from the transaction were:
    1. Clean Facility and Equipment - The building was well lit and clean, the grounds trimmed and the truck, spotless
    2. Competitive Pricing - Though I was prepared to present my AAA card for a 12% discount, Brenton beat me to it
    3. Available and Ready Equipment - The truck was running and cool with air conditioning blasting on my arrival
    4. Time Spent Inspecting and Operating Truck - Brenton pointed out pre-existing truck damage, and described the operation of the liftgate
    5. Efficient Operating Equipment - The truck operated well, was easy to drive and performed at a very efficient 15 mpg, I was surprised how little diesel fuel was needed for the fillup
    6. Easy Truck Return - Sean Huffman performed the check-in quickly and professionally, inspecting re-calculating the bill.
    Compared to other truck rental experiences, where the rental shop looks more like a garage then an office, the staff friendly but not always helpful and the truck more than well-used, my experience with Penske was a breath-of-fresh-air!
    - BOB B.
  • B
    They have a rule where they can't leave the van. I'm physically impaired and by Christmas time this year they should have a wheelchair-friendly van which I thought they have.
    - Lacey K.
  • A
    I think it goes very good. They're very competent and on time. They always make sure he's there on time and are very respectful. The cars are clean and the staff are very professional.
    - Teri W.
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Transportation Services in Augusta

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